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Deposit & Withdrawal Fees
Deposit Fees: BYDFi does not charge any fees for deposits.Withdrawal Fees: A fixed fee is charged for each withdrawal to cover the transaction cost of transferring cryptocurrency from a BYDFi account. Withdrawal fees are determined by the blockchain network and may fluctuate due to factors such as network congestion, without prior notice. Please check the latest fees listed on the withdrawal page. Token/CoinNetworkDeposit FeeMinimum WithdrawalWithdrawal FeeUSDTTRC20 BEP20 (BSC)ERC20MATICSOLFree121220102010.550.21.5USDCTRC20 BEP20 (BSC)ERC20MATICSOLANAFree10102031010.350.11BTCBTCBEP20 (BSC)Free0.0020.000080.00010.0000086ETHERC20BEP20 (BSC)Free0.0120.0040.00170.00023BCHETHBEP20 (BSC)Free0.05Under Maintenance0.0017Under MaintenanceSHIBERC20BEP20 (BSC)Free555550Under Maintenance336,181Under MaintenanceDOTBEP20 (BSC)Free1.50.14LTCLTCBEP20 (BSC)Free0.10.010.00010.0085EOSEOSBEP20 (BSC)Free5100.081.32ADACardanoBEP20 (BSC)Free151511.74LINKERC20 BEP20 (BSC)Free2 Under Maintenance0.55Under MaintenanceCOMPERC20 BEP20 (BSC)Free0.50.120.140.014POLPOLFree20.08ETCEthereum ClassicBEP20 (BSC)Free4.80.50.0040.032LITERC20BEP20 (BSC)Free1539.970.97EPXBEP20 (BSC)Free30000011908NEARBEP20 (BSC)NEARFree23.50.140.018XRPXRPBEP20 (BSC)Free25Under Maintenance0.2 Under MaintenanceGMTERC20BEP20 (BSC)Free5016464.57CHESSBEP20 (BSC)Free393.99KNCBEP20 (BSC)ERC20Free15251.3814BNBBEP20 (BSC)Free0.010.0002XVSBEP20 (BSC)Free0.080.083TRXBEP20 (BSC)Tron (TRC20)Free50803.671DOGEDOGEBEP20 (BSC)Free100804 3.6SLPBEP20 (BSC)ERC20Free3000100002182,245BANDERC20 BEP20 (BSC)BANDFree155Under Maintenance5.660.55Under MaintenanceFTMBEP20 (BSC)Free100.871INCHERC20BEP20 (BSC)Free7010232.32SUSHIERC20BEP20 (BSC)Free25108.80.86CRVERC20Free8025BATERC20 BEP20 (BSC)Free10020373.64DODOERC20 EP20 (BSC)Free6210555.36ALPHAERC20 BEP20 (BSC)Free150100878.47XTZTezosBEP20 (BSC)FreeUnder Maintenance10Under Maintenance0.22SANDMATICERC20FreeUnder Maintenance50Under Maintenance24BAKEBEP20 (BSC)Free202.55TKOBEP20 (BSC)Free41.7CHZERC20Free30099C98ERC20 BEP20 (BSC)Free20050504.91AXSERC20BEP20 (BSC)Free531.280.12COTIERC20BEP20 (BSC)Free55070666.49BELERC20BEP20 (BSC)Free5015111.16CHRERC20BEP20 (BSC)Free5250373.61ALICEERC20BEP20 (BSC)Free1555.860.57UNIERC20BEP20 (BSC)Free5Under Maintenance0.79Under MaintenanceSNXERC20BEP20 (BSC)Free2054.360.42AAVEERC20BEP20 (BSC)Free0.20.050.040.0039REEFERC20BEP20 (BSC)FreeUnder Maintenance750Under Maintenance393CLVERC20BEP20 (BSC)Free3502020118XLMStellar Lumens 200.1ZRXERC20 5019MKRERC20BEP20 (BSC)Free0.050.0050.00560.00054RENERC20 600174MANAERC20Free12020STORJERC20 8013 ONTONTBEP20 (BSC) Under Maintenance301Under Maintenance 3.37LRCERC20 Free7051YFIERC20BEP20 (BSC) 0.0150.0040.0180.0017KSMKSMBEP20 (BSC) 10.040.010.0095SOLSOLFree0.050.012EGLDEGLDBSCFreeUnder Maintenance0.3Under Maintenance0.025FTT ERC20 153.38SFPBEP20 (BSC) 100.86TKOBEP20 (BSC) Free41.7MDXBEP20 (BSC) 4045ANKRERC20BEP20 (BSC) 100015024623ONEONE 4000.1SKLERC20 800177RLCERC20 133.9NMRERC20 1.50.43MIRERC20BEP20 (BSC) 7500.243842NKNERC20 30087CHRERC20BEP20 (BSC)Free5250373.61EPSBEP20 (BSC) 8025DEXEERC20BEP20 (BSC) 5Under Maintenance0.76Under MaintenanceSUNTRC20 BEP20 (BSC) 420Under Maintenance6Under MaintenanceRSRERC20 5000981WINTRC20 BEP20 (BSC) 5000Under Maintenance106Under MaintenanceLINAERC20BEP20 (BSC) Under Maintenance1500Under Maintenance148AUDIOERC20 18051SRMERC20 500150DATAPOLERC20 100Under Maintenance1.4Under MaintenanceATAERC20BEP20 (BSC) 80Under Maintenance7.26Under MaintenancePERPERC20BEP20 (BSC) 40Under Maintenance9.85Under MaintenanceBLZERC20BEP20 (BSC) Under Maintenance20Under Maintenance 5.84CELRERC20BEP20 (BSC) Under Maintenance600Under Maintenance50INJERC20BEP20 (BSC) Under Maintenance0.25Under Maintenance0.031TOMOERC20TOMO 25Under Maintenance18Under MaintenanceYFIIERC20BEP20 (BSC) 0.0150.0040.0190.0017FARMERC20BEP20 (BSC) 1Under Maintenance0.15 Under MaintenanceRAYSOL 60.55ALPACABEP20 (BSC) 354.07MASKERC20BEP20 (BSC)Free1032.320.25CLVERC20BEP20 (BSC)Free3502020118QNTERC20 30.1 PHAERC20BEP20 (BSC) 180Under Maintenance58Under MaintenanceIOTX BEP20 (BSC) 12015TRUERC20BEP20 (BSC) 40030838.15TLMBEP20 (BSC)ERC20 500Under Maintenance66Under MaintenanceFXSERC20Free63.24CVXERC20Free133.86LDOERC20Free405.9APEERC20Free305.94
2025-12-03
How to Deposit Cryptos to Your BYDFi Account (PC)?
Before transferring crypto from another exchange or wallet to your BYDFi account, it’s essential to verify that the asset and network are supported. Depositing unsupported tokens or using the wrong network may lead to permanent loss of funds.Follow this step-by-step guide to deposit your crypto safely and correctly using BYDFi on PC.💻 How to Deposit Crypto via Website1. Go to the "Deposit" PageLog in to your BYDFi account.From the main menu, navigate to Assets > Deposit.2. Select the Cryptocurrency You Want to DepositBrowse the list or use the search bar to find the cryptocurrency you want to deposit (e.g., BTC, ETH, USDT).3. Choose the Correct Deposit NetworkSome cryptocurrencies support multiple networks (e.g., USDT can be sent via ERC-20, TRC-20, or BEP-20).Ensure that both the coin and network are supported by BYDFi.⚠️ Choosing the wrong network can result in loss of funds.4. Review the Deposit Instructions CarefullyRead the on-screen instructions before initiating the deposit.Some tokens require additional information beyond the wallet address (e.g., XRP, XLM, EOS require a Destination Tag or Memo).5. Copy the Wallet Address or Scan the QR CodeCopy the wallet address shown or scan the QR code using your external wallet or exchange.Double-check the address and network before initiating the transfer.🔔 Important Notes Before Depositing1. Use the Correct Address and Network Always deposit to the exact address shown for the selected coin and network. Mistakes can result in irreversible loss of assets.2. Confirm the Address Before Every Deposit Deposit addresses may change occasionally. Always re-check the address on the BYDFi platform before sending funds.3. Additional Info May Be Required For certain coins (like XRP, XLM, EOS), entering a memo or tag is mandatory for successful deposit processing.💡 Don’t Have Crypto to Deposit?If you don’t have any crypto assets yet, you can purchase them directly on BYDFi using fiat currency.👉 Check out this guide: How to Buy Crypto with One-Click Buy? (PC)▶️ Watch the TutorialPrefer visual instructions? Watch our step-by-step video tutorial on YouTube to see exactly how to deposit crypto on BYDFi (PC version).👉 YouTube Tutorial
How to Deposit Cryptos to Your BYDFi Account (APP)?
Depositing crypto into your BYDFi account via the mobile app is quick and convenient. However, before transferring any assets from another exchange or external wallet, it’s crucial to confirm that both the cryptocurrency and the deposit network are supported by BYDFi.Using the wrong network or unsupported tokens can result in irreversible loss of funds.Follow the steps below to safely deposit crypto to your BYDFi account using the app.📲 How to Deposit Crypto on the BYDFi App1. Log In and Access the Deposit FeatureOpen the BYDFi app and log in to your account.From the homepage, tap Deposit.2. Choose the CryptocurrencyUse the list or search field to select the cryptocurrency you wish to deposit (e.g., BTC, ETH, USDT).3. Select the Correct Deposit NetworkSome coins support multiple blockchain networks (e.g., USDT is available on ERC-20, TRC-20, and BEP-20).Make sure the network you select is supported by BYDFi and matches the one used by your sending wallet or exchange.⚠️  Depositing to the wrong network may result in lost funds.4. Read Deposit Instructions CarefullyReview any warnings or requirements shown on the screen.Some cryptocurrencies (such as XRP, XLM, and EOS) require additional information, like a Destination Tag or Memo, to ensure successful deposit.5. Copy the Address or Scan the QR CodeCopy the wallet address or tap the QR code to scan it from your external wallet app.Always double-check the address and network before sending the crypto.🔔 Important Reminders1. Deposit to the Exact Address ShownOnly send crypto to the address provided for the selected coin and network. Sending to an incorrect address or unsupported network can cause a permanent loss of assets.2. Confirm the Address Every TimeDeposit addresses can update from time to time. Always double-check the address within the BYDFi app before each deposit.3. Some Coins Require Extra InfoCryptos like XRP, XLM, and EOS need a memo or tag along with the wallet address to complete the deposit successfully.💡 Don’t Have Crypto to Deposit?If you don’t have any crypto assets yet, you can purchase them directly on BYDFi using fiat currency.👉  See this guide: How to Buy Crypto with One-Click Buy? (APP)▶️ Watch the YouTube TutorialPrefer a visual walkthrough? Watch our video guide to see exactly how to deposit crypto on the BYDFi app.👉  Watch on YouTube
BYDFi User Agreement
These User Agreement constitute an agreement between you (the "User") and BYDFi BLOCKCHAIN LTD ("BYDFi"), a company registered with Colorado, with respect to the User's access to and use of the Application and/or the Site and use of any and all Services.These Terms of Use contain important terms that should be carefully considered by users when choosing whether to access the Site, launch the Application or use any of the Services. Please read these Terms of Use, including the policies contained therein, carefully before agreeing to themUsers are solely responsible for understanding and complying with any or all laws, rules and regulations ("Laws") of any jurisdiction in which they reside, domicile, register, incorporate, access and use the Platform, and/or which apply in connection with the use of any or all of the services of the Platform.These Terms of Use contain the Privacy Policy, the AML/KYC Policy and any other policies posted on the Application or the Website or otherwise made available to you ("Other Policies"), and by accepting these Terms of Use, you agree to and accept the Privacy Policy, the AML/KYC Policy and all other policies.Users should read these Terms of Use in their entirety before accessing the Platform or using any of the Services.By accessing the Platform and/or using any of the Services, the User agrees to accept and abide by any such Terms of Use. If the user does not agree or no longer agrees to accept and abide by any such terms of use, the user shall immediately exit the Platform and shall not use or immediately cease to use the Services.1. DEFINITIONS1.1. The terms used in these Terms of Use shall be construed in accordance with the following definitions1.1.1. Account: means an account registered by the user on the Platform.1.1.2. App: means any mobile application developed and provided by BYDFi for the user to access the Account and the Services.1.1.3. Base Cryptocurrency: means the first symbol in the trading pair.1.1.4. Buyer: means any user who submits an Order to buy Cryptocurrency Contracts through the Platform, where such user replicates a long position in the Base Cryptocurrency and benefits from all rises in the price of the Base Cryptocurrency (and conversely bears the costs of all falls in the price of the Base Cryptocurrency).1.1.5. Seller: means any user who submits an Order to sell Cryptocurrency Contracts through the Platform, where the user replicates a short position in the Base Cryptocurrency and benefits from all falls in the price of the Base Cryptocurrency (and conversely bears the costs of all rises in the price of the Base Cryptocurrency).1.1.6. Cryptocurrency Contracts: means each contract with respect to trading of certain Cryptocurrency provided by the Platform from time to time.1.1.7. Cryptocurrency: means peer-to-peer decentralized digital representation of value, including but not limited to bitcoins and ethers.1.1.8. USDT: means Tether, a stable coin issued by Tether Limited, who claims that each token issued is backed by one United States dollar; it is designed to always be worth one United States dollar.1.1.9. Deposit: means a Transaction involving a transfer of USDT to the Account.1.1.10. Margin Trading: means leverage trading where the user may trade with borrowed USDT instead of the user’s own USDT (meaning opening a position using the user’s own USDT less than the actual amount required for such position).1.1.11. Order: means the user’s instruction to buy or sell Cryptocurrency Contracts on certain conditions.1.1.12. Platform: means an environment created by BYDFi that allows the trading of Cryptocurrency Contracts, including the Site and the App.1.1.13. Services: means all and any service provided by BYDFi, including any Cryptocurrency trading services designed, managed and operated by BYDFi, but not including any OTC services provided by any OTC Service Provider as set forth under clause 2.4.1.1.14. Site: means the website of BYDFi at https://www.bydfi.com/ 1.1.15. Commissions: means each fee payable to BYDFi for each completed Transaction.1.1.16. Transaction Price: means the price paid by the Buyer or Seller with respect to each Transaction performed via the Services.1.1.17. Transaction: means (i) any transfer of USDT by the user to the user’s Account (“Deposit Transaction”), (ii) any creation of any Cryptocurrency Contract among the users (“Trading Transaction”), or (iii) any Withdrawal Transaction.1.1.18. User: means any person or any entity that uses the Services, agrees to comply with these Terms of Use and is a holder of an Account.1.1.19. Withdrawal Transaction: means any transaction involving a transfer of USDT from the user’s Account to the user’s account opened in any other institution, where such transfer will be calculated with reference to the guideline published by BYDFi at its sole discretion from time to time.1.2. Where the context so admits, words denoting the singular shall include the plural and vice versa.2. THE SCOPE OF THE SERVICES2.1. The Services allow all users to conducting trading activities in relation to the Cryptocurrency Contracts on the Platform.2.2. Depending on the user’s place of residence, certain users may not be able to use part or all of the functions provided on the Platform. It is the user’s responsibility to follow the Laws.2.3. The user acknowledges and agrees that, when completing any Transactions, BYDFi may (i) limit the difference in positions in orders of any Cryptocurrency Contract on the Platform at any time; (ii) hedge the difference in positions in orders of any Cryptocurrency Contract; and (iii) hedge such orders at other platforms for Cryptocurrencies around the world, in each case, at its sole discretion (the “Hedging Practices”).2.4 For the avoidance of doubt, any services offered by any third party service provider in relation to any over-the-counter (“OTC”) services (the “OTC Service Provider”) shall not be regarded as part of the Services, and any such OTC Service Provider shall not be regarded as a party or any third party interest holder to these Terms of Use.2.5. BYDFi reserves the right to choose the market and some countries may restrict or refuse to provide the service.3. THE USER'S RIGHTS AND RESPONSIBILITIES3.1. The user has the right to access the Platform and use the Services, provided that the user has agreed to comply and actually complies with these Terms of Use.3.2. The user undertakes to comply with any and all applicable Laws related to the use of the Services.3.3. The user undertakes to monitor all and any changes to the user’s Account, including but not limited to the balance of the Account.3.4. The user undertakes to immediately (i.e. right after the moment of discovery) inform BYDFi about any unusual, suspicious, unclear or abnormal changes to the user’s Account. In case of late notification or non-notification, the user will be liable for the breach of these Terms of Use and BYDFi has the right to take any actions accordingly, including but not limited to reporting to the relevant state or national authorities.3.5. The user agrees that, whenever the Transaction is made, the Platform sends and receives the amount in USDT to/from the Buyer’s and the Seller’s Accounts opened under the user’s name and on the user’s behalf.3.6. The user undertakes to notify BYDFi immediately of any unauthorized use of the user’s Account or password, or any other breach of security by email addressed to [email protected]. Any Services provided to the user who violates the rule under this Section 3.6 may be terminated, and the user may be held liable for any losses incurred by BYDFi or any other user of the Site.3.7. The user undertakes not to use the Services to perform any kind of criminal activity, including but not limited to, money laundering, illegal gambling operations, financing terrorist organizations or activities, or malicious hacking.3.8. The user is responsible for and shall indemnify BYDFi any and all damages caused, and all liability actions brought against BYDFi for any infringement of any third-party rights or violation of any applicable Laws in relation to the user’s access to the Platform or use of any of the Services.3.9. The user is solely responsible for determining whether any contemplated Transaction is appropriate for the user based on the user’s personal goals, financial status and risk willingness.4. THE USER'S REPRESENTATIONS, WARRANTIES AND COVENANTS4.1. The user hereby expressly represents, warrants and covenants that the user:(i) the user has followed and will follow the Laws;(ii) is at least 18 years old (or older as required by the applicable Laws to be deemed as an adult), if the user is a natural person; the Use is an entity duly formed, validly existing and in good standing under the Laws of it formation, and has the power and authority to own, lease and operate its properties and carry on its business as now conducted, if the user is an entity;(iii) the user has the required rights, powers, capacity, qualifications, licenses, approvals, permits, filings, knowledge, experience, at least to the extent required the applicable law, to participate in and consume the Transactions;(iv) execution, delivery and performance by the user of these Terms of Use and participation in and consummation of the Transactions is within the power of the user and has been duly authorized by all necessary actions on the part of the user (if the user is an entity). These Terms of Use constitute a legal, valid and binding obligation of the user, enforceable against the user in accordance with their terms, except as limited by bankruptcy, insolvency or other Laws of general application relating to or affecting the enforcement of creditors’ rights generally and general principles of equity;(v) execution, delivery and performance by the user of these Terms of Use and participation in and consummation of the Transactions are not in violation of and will not violate (i) its articles of association, bylaws or other constitutional document s(if the user is an entity), (ii) any statute, rule , regulation, judgment, administrative order or decision applicable to the user, or (iii) any material contract, instrument or other document to which the Company is a party or by which it is bound; and(vi) no consent or approval is required in connection with execution, delivery and performance by the user of these Terms of Use and participation in and consummation of the Transactions, other than the user’s internal approvals, if the user is an entity.4.2. The user covenants that the user will only access the Platform and/or use the Services to participate in and consume the Transactions in accordance with the conditions set forth in these Terms of Use.4.3. The user represents, warrants and covenants that any amount in USDT deposited to the Account belongs to the user and is derived from legal sources. Upon request of BYDFi, the user shall promptly provide any necessary evidence showing the source of the funds.4.4. The user covenants that the user will only withdraw any amount in USDT from the user’s Account to the user’s USDT wallet.4.5. The user represents, warrants and covenants that all Transactions should be made by using the user’s Account and own funds, and the user will not be entrusted or accept commissions from others to conduct any Transaction on the Platform on behalf of any other person.4.6. The user agrees that the user’s personal data and identifiers may be shared with properly authorized third parties, for the reasons of legal obligations including but not limited to prevention of crimes, tax purposes and/or provision of Services requested by the user.4.7 The user acknowledges and agrees that once the orders to buy or sell Cryptocurrency Contracts are received by BYDFi, such orders may not be cancelled or reversed, and BYDFi may hold all Cryptocurrency Contracts acquired by each user in the user’s Account and on the respective user’s behalf.4.8. User acknowledges and agrees that BYDFi shall not be liable for any loss or liability arising out of or in connection with any act or omission of any marketing organization or individual who is not an employee of BYDFi and does not constitute its agent.5. BYDFi RIGHTS AND RESPONSIBILITIES5.1. BYDFi has the right to suspend the user's Account and/or block any funds contained therein in case of non-fulfilment or unduly fulfilment by the user of any of these Terms of Use, provided that BYDFi shall promptly notify the user the reasons of the suspension and/or the block.5.2. BYDFi undertakes to provide the Services with commercially reasonable efforts and care.5.3. To the extent permitted by Laws, BYDFi is not responsible for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, or indirect, special, exemplary, consequential or punitive damages.5.4. BYDFi is not responsible for any malfunction, breakdown, delay or interruption of the Internet connection or any reason why the Platform is unavailable at any given time.5.5. BYDFi is not responsible for the delay in processing payments caused by the fault of any third parties or operators of such Transactions.5.6. In case of any fraud or non-compliance with law, BYDFi may report all relevant information, including names, addresses of the user and all other requested information, to the relevant authorities dealing with such fraud or non-compliance. The user acknowledges that the user’s Account may be frozen at any time at request of any competent authority investigating a fraud or any other illegal activity.5.6. In case of any fraud or non-compliance with law, BYDFi may report all relevant information, including names, addresses of the user and all other requested information, to the relevant authorities dealing with such fraud or non-compliance. The user acknowledges that the user’s Account may be frozen at any time at request of any competent authority investigating a fraud or any other illegal activity.5.7. Nothing in these Terms of Use excludes or limits the responsibility of BYDFi for fraud, death or personal injury caused by BYDFi’s negligence or breach of these Terms of Use implied by operation of the law or any other liability which may not be limited or excluded by law.6. BYDFi REPRESENTATIONS, WARRANTIES AND COVENANTS6.1. All buy and sell orders in relation to Cryptocurrency CDFs made on the Platform, will be managed in an anonymous manner so that Buyers and Sellers cannot be acquainted with each other.6.2. BYDFi may conduct the Hedging Practices at its sole discretion.6.3. The Transaction Price is calculated on a weighted-average basis according to the orders actually hedged in the course of the Hedging Practices.6.4. In extreme circumstances, including without limitation any Cryptocurrency market irregularities or collapse, BYDFi may, at its sole discretion, terminate any orders (whether executed or hedged), or any user may not make any buy and seller order in relation to Cryptocurrency CDFs on the Platform, for any period of time as determined by BYDFi.6.5 In light of the special features of the Platform and Cryptocurrency Contracts, the Platform may take any action necessary to maintain the stability of the Platform, including without limitation, limiting the rights of the user in using their respective Accounts or trading any Cryptocurrency Contract on the Platform, at BYDFi sole discretion.6.6 In light of the characteristics of the Cryptocurrency market, in order to ensure the interests of the Platform and the users, the Platform may, at its sole discretion, reduce or increase the types of Cryptocurrency that can be traded under the Cryptocurrency Contracts on the Platform; when the Cryptocurrency under an user’s existing Cryptocurrency Contract is no longer traded on the Platform, the Platform will no longer allow such Cryptocurrency Contract to hold the position overnight.7. INTELLECTUAL PROPERTY RIGHTS7.1. All content on the Platform is property of BYDFi and is protected by copyright, patent, trademark, trade secret and any other applicable Laws, unless otherwise specified hereby.7.2. The trademarks, trade names, service marks and logos of BYDFi and others used on the Platform (hereinafter the “Trademarks”) are the properties of BYDFi and its respective owners. The software, applications, text, images, graphics, data, prices, trades, charts, graphs, and video and audio materials used on the Platform are the properties of BYDFi. The Trademarks and other content on the Platform should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, no matter manual or automated. The use of any content from the Platform on any other site or a networked computer environment for any purpose other than participation in and consummation of the Transaction is strictly prohibited; and any such unauthorized use may violate BYDFi copyright, patent, trademark and any other applicable laws and could result in criminal or civil penalties. The user shall not copy, modify, reverse engineer or attempt to extract the source code of any software used by BYDFi in setting up the Platform and/or providing the Services.7.3. BYDFi supports open source software. Certain software used in the Platform or the Services may be offered under an open source license that BYDFi will make available to the users. There may be provisions in the open source license that expressly override some of these Terms of Use.7.4. BYDFi supports the protection of intellectual property. If you would like to submit (i) a trademark claim for any violation of a mark on which you hold a valid, registered trademark or service mark, (ii) a copyright claim for any material on which you hold a bona fide copyright, or (iii) any other intellectual property claims, such as patent infringements, please send us an email to [email protected]. THE USER VERIFICATION8.1. Identification and verification procedures ("Know Your Customer" or "KYC") are required for all the Transactions. All existing and new users of the Platform must pass the verification procedure. BYDFi reserves the right to limit the functionality of the Platform to the users who have not passed the verification procedure. If the user refuses to provide required documents and information for KYC, BYDFi reserves the right to immediately terminate the provision of Services to such user.8.2. The user undertakes to provide BYDFi with correct and relevant documents and personal information contained therein. In case the user provides counterfeit documents and false personal information, BYDFi may suspend, cancel or terminate the user’s Account and freeze the funds contained therein as it thinks fit.8.3. The user hereby authorizes BYDFi to, directly or indirectly (through third parties), make any inquiries as BYDFi consider necessary to check the relevance and accuracy of the information provided for the verification purpose. Personal data transferred will be limited to the necessary data with security measures in use to protect such data.8.4. The user hereby agrees to comply with the Anti-Money Laundering and Know Your Customer Policy in force published by BYDFi from time to time.9. ACCOUNT MAINTENANCE9.1. The Platform is for the user's personal and non-commercial use only. BYDFi is vigilant in maintaining the security of the Platform and the Services. By accessing the Platform or using the Services, the user agrees to provide BYDFi with current, accurate and complete personal information as prompted in the course of the registration process and to keep such information updated.9.2. The user is allowed to register only one Account on the Platform. Thus, any additional Account may be suspended.9.3. The user agrees that the user will not use any Account other than the user’s own or access the Account of any other user at any time or assist others in obtaining unauthorized access or conducting activities related to any Transaction.9.4. BYDFi reserves the right to set up amount limits for the Account deposit/withdrawal/balance. BYDFi may also set up daily, monthly and per one-transaction amount limits.9.5. The user is responsible for maintaining the confidentiality of information on the user’s Account, including, but not limited to the user’s password, email, wallet address, wallet balance and of all activities including Transactions made via their Account. If there is any suspicious activity related to the user’s Account, BYDFi may request additional information from the user, including authenticating documents, and may suspend the Account and/or freeze the funds therein during the review. The user hereby agrees to comply with these security requests or accept the suspension and the freeze.9.6. Any creation or use of the Account without obtaining a prior express permission from BYDFi will result in immediate suspension of all such Accounts and the user’s Accounts, as well as all pending buy/sell orders issued from those Accounts. Any attempt to do so or to assist others (users or other third parties) in doing so, or any distribution of instructions, software or tools for such purpose will result in termination of those unauthorized Accounts and the user’s Accounts. Termination is not an exclusive remedy for such a violation and BYDFi may decide to take further action against the user.10. TRANSACTIONS10.1. The Platform allows the user to submit the Orders to buy or sell Cryptocurrency Contracts.10.2. The user recognizes that the Order should only be submitted after careful consideration and the user understands and accepts consequences of its execution. The user agrees that as soon as the Order is executed, such transaction is irreversible and may not be cancelled. Once any Order is executed, such Order will be hedged without delay through Hedging Practices without any prior notice to the Seller and the Buyer and will be considered to have taken place at the execution date and time.10.3. The user acknowledges and agrees that in case the destination tag is not specified or incorrectly indicated (in particular, XRP and XLM) or the reference number is incorrectly specified (for USDT transactions), the user may lose the Deposit or the processing speed of such requests will be made with a lower priority.10.4. The minimum order amount is 2 USDT and the maximum order amount is 40,000 USDT. BYDFi reserves the right to change the minimum and maximum order amounts, which will appear on the trade page when placing an Order.10.5. The user acknowledges and agrees that the Deposit and Withdrawal Transaction in USDT may be delayed due to certain OTC verifications and the inherent nature of the Cryptocurrency networks.10.6. If the user discovers suspicious transaction or activity, including but not limited to unknown deposits and withdrawals, on the user’s Account that was not initiated by the user, the user shall immediately notify BYDFi of this fact and follow the instructions sent by BYDFi. Otherwise, BYDFi reserves the right to suspend the Account and freeze the funds therein until the end of investigation.10.7. BYDFi may cancel or recall any executed Withdrawal Transaction based on reasonable requests of financial institutions, including but not limited to OTC institutions. In such cases the user obliges to cooperate with BYDFi in order to find the reasons for such request.10.8. The minimum deposit amount for USDT is 10. If the amount is less than specified, the funds will not be credited to the user’s Account.11. MARGIN TRADING11.1. Margin Trading is available for long and short positions, subject to specific fees, limits and conditions imposed by BYDFi.11.2. BYDFi may charge fees for opening and/or closing of a position, and an Over-night Fee.11.3. The user acknowledges and agrees that in order to avoid the balance of the Account to go negative, BYDFi has the right to close any open position, with or without any notification to the user when the price of any Base Cryptocurrency meets the ‘stop loss price’ value, as specified by the user while opening a position.11.4. The user acknowledges and agrees that in order to lock in their profits, BYDFi has the right to close any open position, with or without any notification to the user when the price of any Base Cryptocurrency meets the ‘take profit price’, as specified by the user while opening a position (the “Take Profit Price”). The user further acknowledges and agrees that the highest Take Profit Price (the “Highest Take Profit Price”) any user may set when opening any position at the Platform is subject to the limits on the Highest Take Profit Price as imposed by BYDFi from time to time.11.5. BYDFi reserves the right to close any open position without any notice to the user if the user has no sufficient funds to pay relevant fees.11.6. The user acknowledges and agrees that when any position is about to close, the Platform will only display an approximate closing price, which may not be the exact final closing price for the reasons of, including without limitation, instant changes in the Cryptocurrency Contract market, and a gap in the candlestick chart of the Cryptocurrency.12. FUNDING FEE12.1. The platform has adjusted the rules for charging the funding fee. The contract orders will be charged or receive the funding fee at 08:00, 16:00, and 00:00. (UTC+8)12.2. The funding fee will be deducted directly from the user's account balance.13. COMMISSIONS13.1. The user agrees to pay BYDFi the Commissions for each completed Transaction.13.2. Prior to trading, the user must consider the Commissions rates published on the Site, the App and these Terms of Use. However, BYDFi reserves the right to change the Commissions rates from time to time by publishing updates on the Site, the App and these Terms of Use.13.3. The amount of Commissions is automatically charged off in the form of USDT from the Deposit when such user opens a position. The user is responsible for keeping the user’s account adequately funded for both Margin Trading and Commissions, when opening a position. The Order of Cryptocurrency Contracts would not be executed unless such user has adequate funds for Margin Trading and Commissions.13.4. The charge is charged per Order (Cryptocurrency Contracts) based on the following formula: Charge = Margin Trading *  leverage* charge ratio .For example, if an user chooses to open a long or short position using 100 USDT with the leverage multiple of 20 times and the charge ratio is 0.05%, the Charge such user needs to pay would be 1 USDT (100 USDT*20*0.05%). BYDFi has the sole discretion in setting up the options for the leverage multiple and the charge ratio and changing them from time to time.13.5. The Commissions, other charges, and the charging procedure can be changed or reviewed unilaterally by BYDFi at its sole discretion from time to time and such changes shall become effective once they are posted on the Site or the App.14. ROUNDING POLICY14.1. For all financial calculations BYDFi may use the rounding policy in the favor of the Platform. BYDFi rounds the USDT to the second digit after the separator. The rounding policy for other Cryptocurrencies varies depending on the respective Cryptocurrencies.14.2. For the purpose of the process optimization, Transactions on the Platform with regard to some items (including, but not limited to, USDT and other Cryptocurrencies) will not be reflected at the user’s Account and will appear as soon as a unit is in whole in accordance with the rounding standards.15. ILLEGAL TRANSACTIONS15.1. BYDFi reserves the right to suspend or terminate the user's Account and/or freeze the funds therein at any time if BYDFi believes to be required to do so by Laws or in order to comply with recommendations from a relevant government authority or recognized body for the prevention of financial crimes.15.2. It is strictly forbidden to use the Account for any illegal purposes. BYDFi is entitled to report any suspicious activity to the relevant administration, supervision or law enforcement units.15.3. The user shall not use the Account or the Services for any transaction in connection with:(i) money laundering, terrorist financing, proliferation of weapons of mass destruction;(ii) human trafficking;(iii) any goods or services that are illegal or the promotion, offer or marketing of which is illegal or that are offered in connection with illegal, obscene or pornographic content, depict children or minors in sexual postures, depict means of propaganda or signs of unconstitutional organizations glorifying war or violating human dignity;(iv) any goods or services, promotion, offer or marketing of which would violate copyrights, industrial property rights or other rights of any person;(v) archaeological findings;(vi) drugs, narcotics or hallucinogens;(vii) weapons of any kind;(viii) illegal gambling services;(ix) ponzi, pyramid or any other “get rich quick” schemes;(x) goods that are subject to any trade embargo;(xi) media that is harmful to minors and violates Laws and, in particular, the provision in respect of the protection of minors;(xii) body parts or human remains;(xiii) protected animals or protected plants;(xiv) weapons or explosive materials;(xv) any other illegal goods, services or transactions.16. ACCOUNT SECURITY16.1. The user is responsible for maintaining the confidentiality of the user's Account's credentials, including, but not limited to a password, email, wallet address, balance and of all activity including Transactions made through the Account.16.2. BYDFi personnel will never ask any user to disclose such user’s password. Any message the user receives or website that the user visits and asks for the user’s password, other than the Site and the App, should be reported to BYDFi.16.3. It is advisable to change the user’s password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to the Account. BYDFi also advises the user not to choose a password that could be easily guessed from information someone might know or gather about the user or a password that has a meaning. The user shall never allow anyone to access the user’s Account or watch the user accessing the user’s Account.16.4. If the user has any security concerns about the user’s Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorization or otherwise compromised, the user is advised to change the password. The user must contact BYDFi support service without undue delay on becoming aware of any loss, theft, misappropriation or unauthorized use of the Account, login details, password or other security features. Any undue delay in notifying BYDFi may not only affect the security of the Account but may result in the user being liable for any losses as a result. If the user suspects that someone else accessed the user’s Account, the user should also contact an appropriate government agency and report the incident.16.5. The user must take due care to ensure that the user’s e-mail account(s) and cellphones are secured and only accessed by the user, as the user’s e-mail address and cellphones may be used to reset passwords or to communicate with the user about the security of the Account.16.6. Two-factor authentication must be enabled in order to make any Withdrawal Transaction.17. TERMINATION OF THE TERMS OF USE17.1. The user may terminate the Terms of Use and close their Account at any time, following settlement of any pending Transactions and any other payable to BYDFi or any dispute with BYDFi.17.2. BYDFi may, by giving notice, at its sole discretion terminate the user’s access to the Platform and to the user’s Account, including without limitation, BYDFi right to: limit, suspend or terminate the Services and the users’ Accounts, prohibit access to the Services, delay or remove hosted content and take technical and legal steps to keep the users off the Platform, with or without cause. In particular, BYDFi may, in appropriate circumstances and at BYDFi discretion, suspend or terminate Accounts of users for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or another user’s Account or providing assistance to others’ attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) usage of the Services to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms of Use, (5) failure to pay or fraudulent payment for Transactions, (6) unexpected operational difficulties, (7) upon the request of law enforcement or other government agencies, or (8) conduct any trading activity for and on behalf of or entrusted by any third party through the user’s Account by accepting such third party’s funds or commissions through offline channels or otherwise, if deemed to be legitimate and compelling by BYDFi , acting at its sole discretion.17.3. BYDFi also reserves the right to cancel unconfirmed Accounts or Accounts that have been inactive for a period of six (6) months or more and/or to modify or discontinue the Platform or Services. The user agrees that BYDFi will not be liable to such user or to any third party for such termination of their Account or access to the Platform.17.4. The suspension or termination of the Account shall not affect the payment obligation with respect to the Commissions due for past Transactions. Upon the termination, the user shall provide a Cryptocurrency address to accept the transfer of the funds in the Account. BYDFi shall transfer the funds upon the user’s request and provision of the Cryptocurrency address to which the funds shall be transferred to in a time frame specified by BYDFi.18. SERVICES AVAILABILITY18.1. Other than expressly set out in these Terms of Use, neither BYDFi nor its suppliers, service providers, contractors or distributors make any specific promises about the Services, including without limitation any commitment about the content within the Services, the specific functions of the Services, their reliability, availability or ability to meet your specific needs. BYDFi provides the Services "as is". To the extent permitted by law, BYDFi excludes all implied warrants (merchantability, fitness for a particular purpose, non-infringement, etc.) in connection with the Platform or the Services.18.2. BYDFi will use commercially reasonable efforts to keep the Platform up and running; however, all online services suffer from occasional disruptions and outages and BYDFi is not liable for any disruption or loss the user may suffer as a result of such disruption and outages. Thus, BYDFi does not provide any guarantees that access to the Platform will not be interrupted or that there will be no delays, failures, errors, omissions or loss of transmitted information.18.3. BYDFi will use commercially reasonable endeavors to ensure that the user can normally access the Platform in accordance with these Terms of Use. BYDFi may suspend any part of the Platform for maintenance and will make commercially reasonable efforts to give the user a notice. The user acknowledges that giving a notice may not be practical on certain occasions, such as emergencies.19. MOBILE APPLICATIONSBYDFi shall provide the App, which can be used to access the Account. The use of the App is also subject to these Terms of Use.20. FINANCIAL OR LEGAL ADVICEBYDFi does not provide any financial, investment or legal advice in connection with the Services provided by BYDFi. BYDFi may provide information on the price, range, volatility of Cryptocurrencies and events that have affected the price of Cryptocurrencies, but it should not be considered as an investment or financial advice and should not be construed as such. Any decision to buy or sell Cryptocurrency Contracts is the user's decision and BYDFi will not be liable for any loss suffered. The user may seek financial, investment or legal advice from the user's advisors or reply on information or data provided by others to participate in and/or consummate the Transactions.21. TAXATION21.1. The user undertakes to pay all of the user's taxes and duties, which may result from the use of the Services, participation in and/or consummation of the Transactions and such taxes and duties shall be paid pursuant to the applicable law.21.2. BYDFi shall not be liable for any violation by the user arising out of the user’s obligations to calculate and pay taxes and duties.22. NOTICES AND COMMUNICATION22.1. BYDFi reserves the right to send notices to and communicate with the user by any means of communication available to BYDFi, including without limitation the contact means provided by the user.22.2. The user expressly agrees to receive any notices in electronic form and to be bound by them, if so is required by these Terms of Use.23. APPLICABLE LAW AND DISPUTE RESOLUTION23.1. These Terms of Use shall be governed by and construed in accordance with the laws of the Colorado, unless otherwise expressly provided.23.2. Any dispute, controversy or claim arising out of, or in relation to, these Terms of Use, including the validity, invalidity, breach, or termination thereof, based on contract, tort or any other theory, based on law or equity, shall be resolved by arbitration in accordance with the Swiss Rules of International Arbitration of the Swiss Chambers’ Arbitration Institution (the “Arbitration Rules”) in force on the date on which the Notice of Arbitration is submitted in accordance with the Arbitration Rules.23.3. If any portion of these Terms of Use shall be deemed invalid, void or for any reason unenforceable, such portion shall be deemed severable and shall not affect the validity and enforceability of any remaining portion.24. LIMITATION OF LIABILITYIn No Event Shall BYDFi And Its Officers, Directors, Employees, And Third Party Service Providers Be Liable To The User Or Any Other Person Or Entity For Anyindirect, Incidental, Special, Punitive Or Consequential Damages Whatsoever, Including Any That May Result From (i) Accuracy, Completeness Or Content Of The Platform Or The Services, (ii) Accuracy, Completeness Or Content Of Any Sites Linked (through Hyperlinks, Banner Advertising Or Otherwise) To The Platform, (iii) The Services Found At The Platform Or Any Sites Linked (through Hyperlinks, Banner Advertising Or Otherwise) To The Site, (iv) Property Damage Of Any Nature Whatsoever, (v) Third-party Conduct Of Any Nature Whatsoever, (vi) Any Unauthorized Access To Or Use Of The Servers And/or Any And All Content, Personal Information, Financial Information Or Other Information And Data Stored Therein, (vii) Any Interruption Or Cessation Of Services To Or From The Platformor Any Sites Linked (through Hyperlinks, Banner Advertising Or Otherwise) To This Site, (viii) Any Viruses, Worms, Bugs, Trojan Horses Or The Like, Which May Be Transmitted To Or From The Platform Or Any Sites Linked (through Hyperlinks, Banner Advertising Or Otherwise) To The Site, (ix) Any User Content Or Content That Is Defamatory, Harassing, Abusive, Harmful To Minors Or Any Protected Class, Pornographic, "x-rated", Obscene Or Otherwise Objectionable And/ Or (x) Any Loss Or Damage Of Any Kind Incurred As A Result Of The User's Use Of The Platform Or The Services Found At The Platform, Whether Based On Warranty, Contract, Tort Or Any Other Legal Or Equitable Theory And Whether Or Not BYDFi Is Advised Of The Possibility Of Such Damages. In Addition, The User Specifically Acknowledges And Agrees That Any Cause Of Action Arising Out Of Or Related To The Platform Or The Services Found At The Site Must Be Commenced Within One (1) Year After The Cause Of Action Accrues, Otherwise Such Cause Of Action Shall Be Permanently Barred. In Addition, The User Specifically Acknowledges And Agrees That In No Event Shall BYDFi Total Aggregate Liability Exceed The Total Amount Paid By The User For The Services That Are The Subject Of The Cause Of Action. The Foregoing Limitation Of Liability Shall Apply To The Fullest Extent Permitted By Law And Shall Survive Any Termination Or Expiration Of These Terms Of Use Or The User's Use Of The Site Or The Services Found At The Site.25. INDEMNITYThe user agrees to protect, defend, indemnify and hold harmless BYDFi and its officers, directors, employees and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys fees) imposed upon or incurred by BYDFi directly or indirectly arising from (i) the user's use of and access to the Platform or the Services; (ii) the user's violation of any provision of these Terms of Use or the policies or agreements herein; and/or (iii) the user's violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of these Terms of Use or the user's use of the Platform or the Services.26. MODIFICATIONS AND AMENDMENTSBYDFi reserves the right to amend or modify any portion of these Terms of Use at any time by publishing the revised version of these Terms of Use on the Platform. The changes will become effective and shall be deemed accepted by the user, the first time the user accesses the Platform or uses the Services after publishing the revised Terms of Use and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the user does not agree with any such modification, the user's sole and exclusive remedy is to terminate the use of the Services and close the Account. The user agrees that BYDFi shall not be liable to the user or any third party as a result of any losses suffered by any modification or amendment of these Terms of Use.27. FORCE MAJEUREIf BYDFi is unable to perform the Services outlined in these Terms of Use due to the factors beyond its control including but not limited to the event of force majeure, change of law or change in sanctions policy, BYDFi will not owe any responsibility to the user with respect to the Services provided hereunder and for a time period coincident with the event.28. LINKS TO THIRD-PARTY WEBSITESThe Platform and the Services may contain links to third-party websites that are not owned or controlled by BYDFi. BYDFi assumes no responsibility for the content, terms and conditions, privacy policies or practices of any third-party websites. In addition, BYDFi does not censor or edit the content of any third-party websites. By using the Platform or the Services, you expressly release BYDFi from any and all liability arising from the user's use of any third-party website. Accordingly, BYDFi encourages the user to be aware of and to review the terms and conditions, privacy policies and other governing documents of any other website that the user may visit.29. NO THIRD PARTY RIGHTSThese Terms of Use are only for the relationship between the user and BYDFi and do not create any third party rights in any nature.30. PARTIAL VALIDITYIf any provision in these Terms of Use is held to be invalid, void, or unenforceable in one jurisdiction, such provision shall nevertheless continue in full force without being impaired or invalidated in any way in other jurisdictions and the remaining provisions shall nevertheless continue in full force without being impaired or invalidated in any way.31. ELIGIBILITY AND GEOGRAPHIC RESTRICTIONS31.1. You are prohibited from using our Services if you are located in, or a citizen or resident of, any of the following countries or regions: the United States of America, Mainland China, Cuba, Iran, North Korea, Sudan, and Syria.31.2. BYDFi reserves the right to modify this list of restricted jurisdictions at any time based on changes in our policies, product offerings, or applicable laws. We may not provide you with direct notice of such changes.31.3. Your continued use of the Services following any update to this list constitutes your acceptance of the revised Terms. It is your responsibility to check this agreement regularly for any modifications.
Upgraded Perpetual Bonus FAQ
To improve user experience and capital flexibility, BYDFi has optimized its bonus mechanism. Here are some frequently asked questions and answers regarding the upgraded perpetual contract bonus system:1️⃣ Why does my available balance appear normal, but the order fails with the message "Bonus cannot be used alone"?This means your account only contains bonus funds and no actual cash balance. The system does not allow opening positions using bonus alone. Please deposit additional funds and try again.2️⃣ Why can't I open a new high-leverage position, even though I already hold one? The system says "Leverage has exceeded the maximum limit."There are two possible reasons:When you first opened the position, your cash + bonus total equity was above the platform threshold. Later, due to funding fees or trading fees, your equity dropped below the limit, triggering the restriction.You didn’t have bonus at the time of opening the position, but later received bonus funds, which caused your total equity to fall below the limit, triggering the restriction.For more details, please refer to How to Use Bonus.3️⃣ Why does the bonus used during closing exceed the original deduction ratio?If your cash balance is insufficient, the system will automatically use bonus funds to cover the shortfall, which may cause the bonus usage to exceed the expected ratio.4️⃣ The bonus is not supposed to cover liquidation fees — why was it still used during liquidation?In cross margin mode, bonus is considered part of the margin calculation and may be used during forced liquidation.In isolated margin mode, if your cash balance is insufficient, the bonus will be used as a fallback to cover losses.5️⃣ When am I unable to transfer funds out of my account?If your account holds bonus funds and there are active positions or pending orders, the bonus is considered "in use" and asset transfers will be restricted. Please close your positions or cancel your orders before transferring funds.6️⃣ Why was my bonus cleared after I successfully transferred out funds?According to platform rules, if you transfer funds while holding bonus, the system will automatically clear your bonus. A pop-up confirmation will appear before the transfer — please review it carefully.7️⃣ Why were my pending orders canceled when my bonus expired?If the bonus expires while still in use, the system will first cancel pending orders to reclaim the bonus. If canceling orders is not enough, the system will force close positions at market price to complete the recovery.8️⃣ Why can't I use my bonus wallet? All new bonus funds are now issued to the default wallet. The bonus wallet no longer supports transfer in or trading, but any remaining cash can still be transferred out.👉 For more details, check the link here. If you have any further questions, feel free to contact our support team.
2025-12-10
Deposits Haven't Been Credited to Your BYDFi Account (PC)
If your deposit shows as completed on the sending platform but is not reflected in your BYDFi account, there could be several possible reasons. This guide helps you troubleshoot the issue and explains how to contact customer support if needed.🔍 Common Reasons for Uncredited Deposits1. Missing Tag or MemoSome cryptocurrencies—like XRP, EOS, or XLM—require a Tag or Memo in addition to the wallet address.💡 If the Tag/Memo is missing or incorrect, the deposit may not be automatically credited.2. Blockchain Confirmation DelaysThe transaction might still be pending confirmation on the blockchain.⏳ Depending on network congestion, some deposits can take longer to process.3. Deposits via Smart ContractIf you deposited using a smart contract, the system may not recognize the transfer automatically.🔁 These transactions might require manual intervention.4. Unsupported Token DepositsIf you accidentally deposited an unsupported token to a BYDFi wallet, please refer to:👉 Depositing Unsupported Coins to Your BYDFi Account✅ Before Contacting BYDFi, Please Confirm:1. Correct Deposit DetailsEnsure you logged in before copying the deposit address.Make sure the deposit amount exceeds the minimum limit required.2. Status on the Sending PlatformCheck whether the transaction is marked as Completed or Successful.If the transaction hasn’t been sent successfully, contact the sending platform first.3. Blockchain StatusConfirm that the transaction has sufficient network confirmations and is marked as successful on the blockchain explorer.Contact BYDFi Support If All Checks Are CompleteIf you've verified everything above and your deposit is still not credited, please contact BYDFi Customer Support and prepare the following information:Your UID (BYDFi account number)Transaction Hash (TxID)Screenshot of your sending wallet and transaction detailsYou can reach us via Live Chat or email: [email protected]🧭 How to Find Key Deposit Info🔹 How to Find Your UID (PC)?Log in to your BYDFi account.Click on profile icon.Your UID will be shown under your user name.🔹 How to Find the Transaction Hash (TxID)?Take ERC20 as an example:Visit Etherscan.ioEnter your wallet address or transaction hash in the search bar.Locate your transaction and copy the TxHash.📌 Reminder:BYDFi does not charge fees for deposits.Blockchain confirmation times vary by coin and network load.Need further help? We're here 24/7.
Deposits Haven't Been Credited to Your BYDFi Account (APP)
If your deposit shows as completed on the sending platform but is not reflected in your BYDFi account, there could be several possible reasons. This guide helps you troubleshoot the issue and explains how to contact customer support if needed.🔍 Common Reasons for Uncredited Deposits1. Missing Tag or MemoSome cryptocurrencies—like XRP, EOS, or XLM—require a Tag or Memo in addition to the wallet address.💡 If the Tag/Memo is missing or incorrect, the deposit may not be automatically credited.2. Blockchain Confirmation DelaysThe transaction might still be pending confirmation on the blockchain.⏳ Depending on network congestion, some deposits can take longer to process.3. Deposits via Smart ContractIf you deposited using a smart contract, the system may not recognize the transfer automatically.🔁 These transactions might require manual intervention.4. Unsupported Token DepositsIf you accidentally deposited an unsupported token to a BYDFi wallet, please refer to:👉 Depositing Unsupported Coins to Your BYDFi Account✅ Before Contacting BYDFi, Please Confirm:1. Correct Deposit DetailsEnsure you logged in before copying the deposit address.Make sure the deposit amount exceeds the minimum limit required.2. Status on the Sending PlatformCheck whether the transaction is marked as Completed or Successful.If the transaction hasn’t been sent successfully, contact the sending platform first.3. Blockchain StatusConfirm that the transaction has sufficient network confirmations and is marked as successful on the blockchain explorer.Contact BYDFi Support If All Checks Are CompleteIf you've verified everything above and your deposit is still not credited, please contact BYDFi Customer Support and prepare the following information:Your UID (BYDFi account number)Transaction Hash (TxID)Screenshot of your sending wallet and transaction detailsYou can reach us via Live Chat or email: [email protected]🧭 How to Find Key Deposit Info🔹 How to Find Your UID (APP)?1. Log in to your BYDFi account.2. Click on profile icon.3. Your UID will be shown under your user name.🔹 How to Find the Transaction Hash (TxID)?Take ERC20 as an example:Visit Etherscan.ioEnter your wallet address or transaction hash in the search bar.Locate your transaction and copy the TxHash.📌 Reminder:BYDFi does not charge fees for deposits.Blockchain confirmation times vary by coin and network load.Need further help? We're here 24/7.
What Is KYC Verification?
KYC, short for Know Your Customer, is a verification process that helps financial and crypto platforms confirm the identity of their users. It ensures that the personal information provided is accurate, valid, and compliant with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.📌 What Is the Purpose of KYC?KYC is not just a regulatory requirement — it’s also a key measure for protecting user accounts and platform security. By completing KYC verification, platforms can help prevent:Fraudulent activitiesMoney launderingAccount misuseIdentity theft and impersonationKYC also contributes to creating a transparent and compliant trading environment.🛡️ Why Do You Need to Complete KYC on BYDFi?To ensure secure and compliant transactions, BYDFi requires all users who deposit fiat currencies to complete KYC verification before making any withdrawals.If you top up your account using bank transfers or other fiat deposit methods, KYC must be completed before crypto withdrawals are enabled.Once submitted, KYC applications are reviewed within 1 hour (typically faster).📄 What Documents Are Required for KYC?To complete the KYC process, you will usually need to provide:A valid government-issued ID (passport, national ID card, or driver’s license)A selfie or facial recognition for identity matchProof of address (such as a utility bill or bank statement — if required)Once your KYC is approved, your account will gain full access to key features such as withdrawals, higher withdrawal limits, and participation in platform campaigns.✅ Benefits of Completing KYC VerificationStrengthens account securityPrevents fraud and unauthorized accessUnlocks fiat deposit and crypto withdrawal functionsEnsures compliance with global regulationsNeed help with your KYC process? Visit our Help Center or contact 24/7 Live Support through the app or website.
How to Fill in Memo/Tag for Crypto Deposits on BYDFi (APP)
When depositing certain cryptocurrencies on BYDFi, you may be required to enter a Memo or Tag along with your deposit address. This step is essential to ensure that your funds are correctly identified and credited to your account.When Do You Need a Memo/Tag?No Memo/Tag Required: If the deposit page does not display a Memo/Tag, you can deposit without filling in one.Memo/Tag Required: If the deposit page shows a designated Memo/Tag, you must enter it during the deposit process.⚠️ Important: When withdrawing from other platforms or wallets to BYDFi, always enter the correct Memo/Tag. Without it, your deposit may not be credited.Cryptocurrencies That Require a Memo/TagThe following tokens typically require a Memo/Tag when depositing or withdrawing:XRPATOMBANDXLMHow to Deposit Cryptocurrency on BYDFi App1. Open Your External Wallet or ExchangeLog in to your external wallet or exchange, then tap Withdraw.2. Log in to BYDFi App and Access the Deposit PageOn the app homepage, select Deposit to enter the deposit page.3. Select the CryptocurrencySearch for or directly select the cryptocurrency you want to deposit.4. Choose Network and Copy Deposit InformationSelect the correct blockchain networkCopy the deposit address and Memo/Tag (if applicable)Paste the deposit address, Memo/Tag, and deposit amount into the withdrawal page of your external wallet5. Submit and Track Your DepositComplete the withdrawal on your external platformReturn to BYDFi’s Deposit or Assets page, and check Transaction History to view the status and details of your depositWhat If You Forget to Enter a Memo/Tag?If you forget to include the required Memo/Tag, your deposit may not be automatically credited. Please contact BYDFi Customer Support and provide:Your UID (KYC verification required)A complete withdrawal history video (not a screen recording)The correct Memo/Tag valueTransaction hash (txid)⏳ Note: Because retrieving funds without Memo/Tag requires significant manual processing, the recovery time may take up to 10 days or more.Key TakeawaysAlways check whether a Memo/Tag is required before making a deposit.Enter the correct deposit address and Memo/Tag to ensure successful deposits.Tokens like XRP, ATOM, XLM, and BAND require Memo/Tag.Missing Memo/Tag deposits can still be recovered, but the process may take a long time.By following these steps, you can deposit cryptocurrencies into your BYDFi account safely and without delays.
How to Fill in Memo/Tag for Crypto Deposits on BYDFi (PC)
When depositing certain cryptocurrencies on BYDFi, you may be required to enter a Memo or Tag along with your deposit address. This step is essential to ensure that your funds are correctly identified and credited to your account.When Do You Need a Memo/Tag?No Memo/Tag Required: If the deposit page does not display a Memo/Tag, you can deposit without filling in one.Memo/Tag Required: If the deposit page shows a designated Memo/Tag, you must enter it during the deposit process.⚠️ Important: When withdrawing from other platforms or wallets to BYDFi, always enter the correct Memo/Tag. Without it, your deposit may not be credited.Cryptocurrencies That Require a Memo/TagThe following tokens typically require a Memo/Tag when depositing or withdrawing:XRPATOMBANDXLMStep-by-Step Guide: Deposit with Memo/Tag (PC)1. Open Your External Wallet or Exchange Log in to your external wallet or another exchange, then click on Withdraw.2. Log in to BYDFi and Access Deposit Page Go to the BYDFi website. Log in to your account. Click the Wallet icon in the upper right corner. Select Deposit.3. Select Network and Copy Deposit Details Choose the correct blockchain network. Copy both the Deposit Address and the Memo/Tag. Paste these details into the withdrawal page of your external wallet along with the amount.4. Confirm and Track Your Deposit Submit the withdrawal on your external platform. On BYDFi, scroll down to Deposit History to view transaction status and details.What If You Forget to Enter a Memo/Tag?If you forget to include the required Memo/Tag, your deposit may not be automatically credited. Please contact BYDFi Customer Support and provide:Your UID (KYC verification required)A complete withdrawal history video (not a screen recording)The correct Memo/Tag valueTransaction hash (txid)⏳ Note: Because retrieving funds without Memo/Tag requires significant manual processing, the recovery time may take up to 10 days or more.Key TakeawaysAlways check whether a Memo/Tag is required before making a deposit.Enter the correct deposit address and Memo/Tag to ensure successful deposits.Tokens like XRP, ATOM, XLM, and BAND require Memo/Tag.Missing Memo/Tag deposits can still be recovered, but the process may take a long time.By following these steps, you can deposit cryptocurrencies into your BYDFi account safely and without delays.
BYDFi Brand-New Invite Friends Program
Dear Users, In the ever-evolving world of cryptocurrency trading, BYDFi remains committed to providing an exceptional trading experience for our users. We continuously seek ways to make our platform more accessible to traders and to reward our loyal users.BYDFi has launched the new "Invite Friends Program." With this feature, you can easily invite friends to join the BYDFi platform, earning fantastic rewards while enjoying the excitement of cryptocurrency trading. Introduction: 1. Lucky WheelIn each round of Lucky Wheel, share the event and invite your friends to register, once your friends complete the tasks, you will get the chance to draw the Lucky Wheel, and you will get 100USDT cash voucher when you collect 100 coins in the raffle.Note: The cash voucher can be convert to your Spot account for trading or withdrawal. 2. Assist to EarnDuring the event, share the event and invite 2 friends to boost, after your friends have register an account and completed the deposit + trading within 7 days, you and your 2 friends will be rewarded with receive bonus reward. 3. Lucky Mystery BoxShare the invitation link during the event, and for every friend you invite within 15 days who completes the specified deposit trading volume task, both of you can receive bonus and Lucky Mystery Box. Join the new “Invite Friends” Promotion and invite your friends to join BYDFi, share the fun of trading and win great rewards! If you have any questions, feel free to contact our customer service. Note:You can choose one of the three event and cannot participate in the same activity at the same time.All reward are valid for claim and use.BYDFi reserves the right of final interpretation of the program. BYDFi Team2024/08/23
2025-12-03
Rules and Guidelines for the BYDFi Assist to Earn Event
🎯 Event OverviewThe Assist to Earn Event on BYDFi rewards users for inviting friends to register and complete trading tasks.By helping your friends join and trade on BYDFi, you can earn USDT bonuses while expanding your referral network.📌 Event SummaryInvite friends through the Assist to Earn link to participate.Each event round lasts 7 days, and users can participate in multiple rounds.Invite 2 friends within 7 days, and ensure each friend completes the required tasks: Register an account. Deposit 50 USDT. Reach 1,000 USDT in trading volume.💎 Activity RewardsFor the referrer (you): Receive 20 USDT Bonus after completing the event.For each invited friend: Receive 5 USDT Bonus automatically once eligible.This creates a win-win opportunity — the more friends you invite, the more bonuses you both earn!🪙 Reward DistributionReferrers can claim rewards directly from the Assist to Earn event page.Invited friends will automatically receive their bonuses in the Reward Center.⏰ Event Duration and EndEach round lasts 7 days.The event can end manually at any time or automatically after the cycle expires.Tasks can be completed before the event ends for early rewards.📱 How to Participate in Assist to EarnStep 1: Start the Event1️⃣ On the BYDFi App homepage, tap Invite Friends.2️⃣ Select Go under the Assist to Earn section.3️⃣ Tap Start Now to begin your 7-day challenge.Step 2: Invite Friends4️⃣ Tap Invite Friends and share your referral link.5️⃣ Friends can register and complete the required deposit and trading tasks.Step 3: Track Your Progress6️⃣ Tap My Records to view your invitation and reward history.7️⃣ Check detailed trading rules by clicking the icon on the top right corner.8️⃣ You may also manually end the round using the end icon anytime.⚠️ Important NotesEach Invite Friends activity must be joined individually; repeat participation in the same cycle is not allowed.Rewards have expiration dates for claiming and use — make sure to redeem them promptly.Rewards are reviewed and distributed within 3 working days after the event ends.Agents are not eligible for mutual reward claims.Any malicious activity (e.g., multiple account creation, fake trades, or fraud) is strictly prohibited. BYDFi reserves the right to disqualify any participant engaged in dishonest behavior.BYDFi reserves the final interpretation right and may adjust or cancel the event without prior notice.
2025-12-03
Rules and Guidelines for the BYDFi Lucky Mystery Box Event
🎁 Event OverviewThe Lucky Mystery Box Event on BYDFi is an exciting way to earn double rewards by inviting friends to join and trade.When your invited friends register, deposit, and reach specific trading volumes, both you and your friends can receive bonuses and Lucky Mystery Boxes filled with crypto rewards.📌 Event SummaryInvite friends to register via your Lucky Mystery Box link.Once your friend completes registration, the event automatically begins.Friends must deposit and trade within 15 days after registering.🎯 How to ParticipateStep 1. Invite Your FriendsShare your Lucky Mystery Box referral link from the event page.The event starts once your friend successfully registers.Step 2. Complete the TasksYour friend must meet the following deposit and trading volume requirements within 15 days:Task 1: Deposit ≥ 100 USDT (must be held for at least 24 hours). Trading volume ≥ 30,000 USDT.Task 2: Complete Task 1. Trading volume ≥ 100,000 USDT.✅ Friends’ trading volumes can be accumulated (superimposed) during the event period.💎 Activity RewardsAfter completing Task 1: You + your friend each receive 15 USDT Bonus + 1 Lucky Mystery Box Draw.After completing Task 2: You + your friend each receive 25 USDT Bonus + 1 Lucky Mystery Box Draw.🎁 How to Claim RewardsBoth you and your invited friends can claim your rewards directly on the Lucky Mystery Box event page.Rewards include Bonuses and Lucky Mystery Box prizes, which can be opened immediately after claiming.⏰ Event EndThe event will automatically end if your invited friend does not complete the required tasks within 15 days after registration.🪄 Lucky Mystery Box User GuideStep-by-Step Instructions1️⃣ On the BYDFi App homepage, click Invite Friends.2️⃣ Tap Go on the Lucky Mystery Box event banner.3️⃣ Click Invite Now and share your referral link with friends.4️⃣ View your invitation and reward progress in My Records.5️⃣ Check detailed event and trading rules via the icon in the upper right corner.⚠️ Important NotesEach Invite Friends activity must be joined individually; you cannot participate again in the same cycle.Rewards have expiration dates for both claiming and usage.Rewards will be reviewed and distributed within 3 working days after the event ends.Agents are not eligible for mutual rewards.Fraudulent or malicious activity (such as multi-account registration or manipulation) is strictly prohibited. BYDFi reserves the right to disqualify users involved in such activities.BYDFi reserves the final interpretation rights and may adjust or cancel the event without prior notice.
2025-12-03
BYDFi Assets FAQ
If You See Coins On The Assets Page But Cannot Transfer Or Use Them:It may be that you have open orders or positions in your account.Open orders will freeze your assets in advance to ensure execution when the market reaches the specified conditions.If you want to rearrange your asset usage, we recommend canceling open orders or close your positions.Deposit Shows As Pending:If you used Buy Crypto feature: Please provide your UID and the successful deposit email received from the corresponding service provider to our online customer service.Did not receive an email from the service provider? Contact Service ProviderIf you deposit from your external wallet: Please provide your UID and the transaction hash and contact us.For more details, please refer to this article: Deposits Haven't Been Credited to Your BYDFi AccountTransferred But Did Not Receive Corresponding Assets:You can check the corresponding transfer records on the asset page. If you still have issues, please contact us.Timeframe For Exporting Funds History:Currently, BYDFi only supports exporting funds history for the past three months. If you have tax reporting needs, please send an email to [email protected] Find Previously Purchased Coins:If a coin is no longer available due to project suspension, failure to meet listing requirements, insufficient liquidity, or other reasons, you may not be able to find the coin you previously purchased.The BYDFi team will make every effort to notify users before delisting a coin through announcements or emails.Expired Contract Vouchers:Expired vouchers can result from transferring assets during the holding period or the voucher reaching its expiration date. For more details, please refer to the following articles:How to Use CouponUse and Limitations of the Perpetual Contract Bonus
BYDFi Futures Services Agreement
Risk Warning: You will find Stock futures in the BYDFi Futures services/products. Stock futures are built on a composite of tokenized stock indices already circulating in the market. However, Stock futures are not a security and does not represent actual ownership of the underlying stocks or related stock tokens or indices. Stock futures does not give you any dividends, interest, voting rights, shareholder privileges, or rights offerings (including but not limited to share splits, spin-offs, or subscription rights) of any underlying stocks or related stock tokens or indices. Stock futures are neither insured, approved nor guaranteed by any government or agency. BYDFi is neither the issuer nor the distributor of the underlying stock or related stock tokens or indices.Digital asset prices are subject to fluctuation and may experience significant volatility. Investors are advised to only allocate funds they can afford to lose. The value of any investment may be impacted, and there is a possibility that financial objectives may not be met, nor the principal investment recovered. Independent financial advice should always be sought, and personal financial experience and standing carefully considered. Past performance is not a reliable indicator of future results. BYDFi and/or its Affiliates accepts no liability for any potential losses incurred. Nothing contained herein should be construed as financial advice.BYDFi allows you to trade cryptocurrency futures. Futures are leveraged products, which are complex and may not be suitable for inexperienced investors. This Futures Services Agreement (this “Agreement”) shall apply to BYDFi’s Futures Trading Services and all Futures Accounts opened and maintained with BYDFi. Your access to and use of the Futures Trading Services shall constitute your agreement to the terms of this Agreement.This Agreement is supplemental to and shall be read together BYDFi Terms of Use (“Terms of Use”) and the provisions set out therein shall continue to apply. All terms and clauses contained in the Terms of Use (except to the extent expressly modified herein) are incorporated by reference and have the same force and effect as if set out in their entirety in this Agreement. This Agreement shall constitute Product Terms.In the event of any conflict or inconsistency between any provision of this Agreement and the Terms of Use, this Agreement shall prevail with respect to the services contemplated hereunder, unless expressly stated otherwise. We may make changes to provisions of this Agreement at any time in accordance with the Terms of Use.BYDFi reserves the right to alter, revise, modify, and/or amend this Agreement at any time in its discretion. Any such amendments will take effect immediately upon being published on the Platform. Your continued access and use of the Platform and the Futures Trading Services following any amendments to this Agreement shall indicate your acceptance of such amendments. If you do not agree to any such amendments, you should terminate your usage of Futures Trading Services and cancel your Futures Account.Users resident in certain jurisdictions may be onboarded subject to terms and conditions imposed by the relevant local entity, in which case such terms shall apply to govern the Futures Trading Services in place of this Agreement.Risk DisclosureFutures trading is highly leveraged. The amount you may lose is potentially unlimited and can exceed the amount which you originally deposited with us. You should seek advice from an independent and licensed financial advisor before you decide to trade.By using the Platform, you acknowledge that you have understood and accepted all the risks associated with Futures, in particular:(a) Cryptocurrency risk. Cryptocurrency is a highly volatile asset class and is based on decentralized monetary protocols which are still in experimental stage and may change at any time.(b) Market risk. You may suffer a loss as a result of a position in Futures moving against you. If you hold a long position and the cryptocurrency price declines or if you hold a short position and the cryptocurrency price increases, you can lose all of your cryptocurrency or legal tender deposit.(c) Credit risk. One or more of your counterparties have deposited insufficient collateral into their account, such that you may not receive some or all of the cryptocurrency or legal tender they owe you.(d) Liquidity risk. You may suffer a loss because you cannot close out a Futures position due to a lack of demand to take the other side of that trade.(e) Platform parameters risk. You may suffer a loss because we have had to change parameters on the Platform, such as the margin requirements.(f) Operational risk. This is the risk that you suffer a loss due to a malfunction of the Platform, for example resulting from scheduled or unscheduled downtimes, matching system failure, database failure, cryptocurrency transfer or storage failure, failure or malfunction of the Application Programming Interface (API), hacker attacks, or other failure or malfunction.(g) Regulatory risk. This is the risk that you suffer a loss because we have to restrict or terminate elements of our service in response to regulatory action.1. Definitions1.1 In these Terms, unless context otherwise requires, the following words and expressions shall have the following meanings respectively ascribed to them:“Coin-M Futures” means futures contracts that are quoted, margined and settled in Digital Assets other than stablecoins.“Funding Fees” means periodic payments that apply to Perpetual Futures Contracts that are either paid to you or owed by you depending on whether you are holding a long or short position in the relevant Digital Assets and are based on the nominal value of the positions and the applicable Funding Rate.“Funding Rate” means the rate used to determine the applicable Funding Fees payable in respect of Perpetual Futures Contracts.“Funding Times” means, on any day, the times falling at each 8-hour interval or as may be amended or varied by BYDFi from time to time.“Futures” means USDT-M Futures, Coin-M Futures, USDC-M Futures or any other futures contracts that BYDFi may allow to be traded on the Platform.“Futures Account” means an account maintained by you for the purpose of receiving the BYDFi Futures Trading Services. Each Sub-Account that is enabled for Futures Trading Services will have a separate Futures Account.“Futures Trading Services” means all services relating to Transactions in Futures and use of any trading bot.“Initial Margin” in respect of a Transaction, shall be the minimum amount of Margin that BYDFi may, from time to time in its sole discretion, determine is required to be deposited in your Futures Account in order to open a leveraged position for that Transaction.“Liquidation Price” means, in relation to an open position maintained in Futures, the price at which liquidation occurs, as calculated by BYDFi in accordance with the relevant liquidation price formula. For the avoidance of doubt, the Liquidation Price as quoted by BYDFi on the Platform is for reference only and shall not be binding on BYDFi.“Loss” means any and all loss, damage, costs, charges and/or expenses, including, but not limited to, legal fees on a full indemnity basis, cost of funding, losses or costs incurred as a result of the terminating, liquidating or re-establishing of any hedge or related trading position, loss of profit, loss of revenue, loss of opportunity, consequential, unforeseeable, special or indirect damages or expenses.“Maintenance Margin” in respect of a Transaction, shall be the amount of Margin (which is additional to Initial Margin) that BYDFi may from time to time in its sole discretion determine to be required to keep the relevant leveraged position in respect of the applicable Transactions open.“Manifest Error” means any error, omission or misquote which is manifest or palpable, including a misquote by any representative of BYDFi taking into account the current market and currently advertised quotes, or any error or lack of clarity of any information, source, commentator, official, official result or pronunciation. The fact that you may have entered into, or refrained from entering into, a corresponding financial commitment, contract or trade in reliance on a Transaction entered into through the Futures Trading Services (or that you have suffered or may suffer any loss whether direct, indirect, consequential or otherwise) is deemed irrelevant as a factor and shall not be taken into account in determining whether a situation amounts to a Manifest Error.“Margin” in respect of Transactions, means any Digital Assets of the type that BYDFi has specified it accepts to satisfy Margin Requirements, that are deposited with or held by or on behalf of BYDFi in your Futures Account as security or credit support for your obligations under such Transactions.“Margin Balance” means the sum, from time to time (as determined by BYDFi in its sole discretion) of: (i) Margin held in your Futures Account; and (ii) any Unrealised P/L connected to your Futures Account. Information relating to your Margin Balance from time to time is made available through the Platform.“Margin Call” means the BYDFi requesting the user to top up any shortfall of Margin in the Futures Account in order to satisfy Initial Margin and/or Maintenance Margin requirements from time to time.“Margin Requirements” means any Initial Margin and/or Maintenance Margin required to open and/or maintain a position with respect to a Transaction, as specified by BYDFi in its sole discretion from time to time.“Mark Price” means the fair market value of the relevant Futures as calculated pursuant to the methodology set out in the relevant Futures Trading Rules.“Order” means an electronic order for Futures transmitted by you or on your behalf which is accepted by BYDFi in relation to the Futures Trading Services.“Perpetual Futures Contracts” means Coin-M Futures, USDT-M Futures or USDC-M Futures or without a set expiry date. Perpetual Futures Contracts can be held indefinitely with no expiry date.“Transaction” means any transaction in respect of Futures that BYDFi permits to be carried out with respect to your Futures Account.“Unrealized P/L” means profits that have not yet been realized minus the losses that have not yet been realized, in each case with respect to your open Transactions before closure or expiry.“USDC-M Futures” means futures contracts, other than Coin-M Futures, that are quoted, margined and settled in USD Coin (USDC). USDC-M Futures are linear (rather than inverse) futures products.“USDT-M Futures” means futures contracts, other than Coin-M Futures, that are quoted, margined and settled in Tether (USDT). USDT-M Futures are linear (rather than inverse) futures products.2. Futures Trading Services2.1 By accessing your Futures Account and/or using the Futures Trading Services, you agree to be bound by the terms of this Agreement together with the rules that apply in relation to the Futures Trading Services provided by BYDFi from time to time (collectively, the “Futures Trading Rules''), which shall include, without limitation, each of the following:(a) the trading rules of Coin-M Futures, USDT-M Futures and USDC-M Futures, as may be updated from time to time;(b) the provisions regarding leverage and margining of USDT-M Futures and USDC-M Futures, as available on the Platform or as notified by BYDFi from time to time;(c) the provisions regarding leverage and margining of Coin-M Futures, as available on the Platform or as notified by BYDFi from time to time;(d) the provisions regarding funding rates, as may be updated from time to time;(e) the provisions regarding liquidation, as available on the Platform or as notified by BYDFi from time to time;(f) the applicable fee schedules, as available on the Platform or as notified by BYDFi from time to time; and(g) any other rules, terms of service, and/or trading protocols that BYDFi may from time to time in its sole and absolute discretion determine shall form part of this Agreement.2.2 You acknowledge and agree that the Futures Trading Rules shall supplement and form part of this Agreement. In the event of any conflict between the provisions of any of the Futures Trading Rules and the provisions of this Agreement, the provisions contained in such Futures Trading Rules shall prevail.2.3 The Futures Trading Rules may be amended from time to time, including, but not limited to, amending the trading pairs available and the leverage available for particular Transactions.2.4 BYDFi may change, suspend, terminate, restrict or discontinue all or any of the Futures Trading Services or any information, features or functions available in the Platform, and may delist any Digital Asset trading pairs from the Platform temporarily or permanently, at any time in its sole and absolute discretion, without providing any reason or any notice thereof.2.5 Nothing contained on the Platform is to be construed as an offer, solicitation or a recommendation to enter into any transaction to create contractual obligations. You acknowledge that BYDFi offered no advice with respect to your access or use of the Platform including, without limitation, advice relating to the suitability or profitability of any security, investment or transaction. You also acknowledge that the Platform provides general information, which shall not be construed as financial advice, or as an offer, solicitation or recommendation of securities or other financial products from BYDFi. Such information is not personalized or tailored to reflect your particular investment objectives, financial situation or needs. You acknowledge that any transactions or products mentioned herein may not be appropriate for all investors and that you should take steps to ensure that, before entering into any transaction, you fully understand the transaction and have made an independent assessment of the appropriateness of the transaction in the light of your own objectives and circumstances.2.6 You acknowledge that there are legal requirements in various jurisdictions which may restrict the products and services under the Futures Trading Services that can be lawfully offered. Some products and services and certain functionality within the Platform may not be available or may be restricted in certain jurisdictions or regions or to certain users. You shall be responsible for understanding and observing any restrictions and/or requirements imposed with respect to the access to and use of the Platform and the Futures Trading Services in each jurisdiction from which the Platform and the Futures Trading Services are accessed by you. We reserve the right to change, modify, or impose additional restrictions with respect to access to and use of the Platform and/or the Futures Trading Services from time to time, at our sole discretion, without notice.3. Orders3.1 Users should provide instructions with respect to a Transaction or close out any open position with respect to a Transaction by placing a relevant Order through the Platform and having such Order executed. You agree to comply with the trading rules set out therein when placing any Order.3.2 Nothing in this Agreement shall oblige BYDFi to accept any Order or enter into any Transaction, and we may refuse to enter into any Transaction, accept or otherwise act on any Order without giving any reason or notice.3.3 BYDFi shall be entitled to rely on any Order which it reasonably believes to have been placed on your behalf, and we may deem that such Order has been duly authorized by you. If any Order is ambiguous or inconsistent with any other Order, BYDFi shall be entitled to rely on and act upon such Order in any manner based on its reasonable interpretation.3.4 BYDFi retains the right to refuse to act in accordance with any Order which purports to dispose of or deal with any Digital Assets which are not held in any Account and/or Futures Account.3.5 BYDFi shall not be liable for any Loss or other liability whatsoever incurred by you or any third party which arises from or in connection with any failure by BYDFi to comply with any of your Orders or from any exercise or failure to exercise by BYDFi of any discretion, power or authority conferred upon us under this Agreement. Further, BYDFi shall not be liable for any Loss or other liability incurred by you or any third party which arises from or in connection with any failure or delay in the transmission of, or any wrongful interception of, any Order submitted through any equipment or system, including any equipment or system owned and/or operated by or on behalf of BYDFi.3.6 You acknowledge and consent to the right of BYDFi to aggregate any Order with your other Orders and/or the Orders of other clients of the Futures Trading Services. The allotment or distribution of any Digital Assets pursuant to such aggregation shall be at our sole and absolute discretion. You further acknowledge and agree that we may enter into Transactions as principal and, may also take such actions as may be reasonably required in order to limit liability and/or exposure under any such Transaction.3.7 Users may enter into Transactions that reference a cryptocurrency price index designed to track the performance of a basket of underlying Digital Assets that form the constituents of the index as the underlying (a “Futures Index”, and such transactions as “Futures Index Transactions”). You acknowledge and agree that Futures Index Transactions are intended to track the performance of the underlying Futures Index, instead of the individual Digital Assets that make up the constituents of such index. Past performance of a Futures Index is not an indication or guarantee of future results. We make no assurance to the effect that any Futures Index Transactions will accurately track the value of the referenced Futures Index or provide positive investment returns. You acknowledge that the inclusion of a particular Digital Asset within a Futures Index shall neither constitute a recommendation by BYDFi to buy, sell, or hold such Digital Asset or enter into any Transaction in relation to such Digital Asset, nor shall it constitute investment advice. The price of a Futures Index is calculated based on the spot prices of the individual Digital Assets that constitute such index as observed on the BYDFi spot exchange. Before entering into a Futures Index Transaction, you shall ensure that: (i) you have read and understood materials available on the Platform relating to the constituents of the relevant Futures Index, the formula for calculating the value of the Futures Index, any applicable rebalancing procedure and the circumstances in which the constituents of the Futures Index may change, and (ii) you have carefully considered the risks associated with entering into such Futures Index Transaction. BYDFi may rely on information obtained from third parties when calculating the value of a Futures Index. You acknowledge that BYDFi does not guarantee the accuracy or completeness of any information obtained from third parties, does not warrant that any such information is up to date as at the time obtained and shall not be liable for the content of such third-party information or any discrepancies or errors contained therein or any losses flowing from the use or reliance thereon.3.8 We may rely on information and/or data obtained from third parties and may also make available third-party indices and/or other market data through the Platform, in each case for information purposes only. You acknowledge and agree that BYDFi: (i) does not guarantee the accuracy, completeness or availability of any information or data provided by third parties (“Third Party Data”); (ii) does not warrant that any Third Party Data is up to date as at the time obtained; and (iii) shall not be liable for the content of any Third Party Data or any discrepancies or errors contained therein or any losses flowing from the use or reliance thereon. Any use or reliance on any Third Party Data shall be at your sole risk and discretion. BYDFi does not endorse any third-party index that is made accessible through the Platform and does not guarantee the outcome of any use thereof or reliance thereon.3.9 BYDFi may implement certain trading risk controls to the Futures Trading Services from time to time based on certain thresholds and criteria, in order to protect your rights and interests. Such risk control measures may include without limit, (i) implementing a “Reduce Only” restriction in certain circumstances, (ii) adjustment of the risk matrix in accordance with market situation and (iii) prohibiting transfers, trading, and other operations for high-risk users. If a “Reduce Only” restriction is implemented, you will only be allowed to enter into risk-reducing transactions or to close out existing open positions, and you will be restricted from increasing your positions or opening new positions.4. Margin4.1 All Margin shall be held subject to our general rights under Applicable Law.4.2 You shall deposit and maintain in your Futures Account Margin in such form and amounts, at such times and in respect of such Futures Account as BYDFi may from time to time in its sole and absolute discretion require, whether or not such requirement is identical to or reflects or is greater than applicable collateral or margin requirements of any governmental body or self-regulatory organization in any jurisdiction which is required to be maintained by BYDFi and/or you. The value of any Margin shall be determined by BYDFi in its sole and absolute discretion.4.3 A list of approved Digital Assets to be eligible as Margin will be prescribed by BYDFi and certain Digital Assets may only be valued as Margin on a discounted basis. BYDFi may, in its sole and absolute discretion, amend the approved list from time to time without notice.4.4 You may choose to satisfy Initial Margin and Maintenance Margin requirements on your Futures Account either on an isolated basis (“isolated margin mode”) or across all open positions in a particular contract type (“cross margin mode”). If you select “isolated margin mode”, an independent Margin Balance will apply to each open position and only Digital Assets allocated as Margin to a particular open position will be utilized in the event of any liquidation or close-out. If you select “cross margin mode”, all open positions in the same contract type recorded against a Futures Account will have a single margin balance and will have recourse to the same pool of Digital Assets provided by you to satisfy Initial Margin and Maintenance Margin requirements. For the avoidance of doubt, if you have a number of different Sub-Accounts, each Sub-Account shall be treated entirely independently from any other Sub-Account for the purposes of determining Margin Requirements. Accordingly, “cross margin mode” will not allow different Sub-Accounts to benefit from a shared pool of Margin, and each Sub-Account will have its own independent Margin Requirements.4.5 We accept USDT and USDC stablecoins to satisfy Initial Margin and Maintenance Margin requirements on Futures contracts. You may be able to apply the value of such Digital Assets to satisfy Initial Margin and/or Maintenance Margin requirements on USDT-M Futures or USDC-M Futures if you have deposited Digital Assets other than USDT or USDC to your Futures Account. Digital Assets other than USDT or USDC that are used to satisfy Margin Requirements will receive a value haircut. We reserve the right to change the Digital Assets that are eligible as Margin for Futures contracts and/or applicable value haircuts and maximum transfer-in limit from time to time at our sole and absolute discretion. With respect to Coin-M Futures contracts, BYDFi accepts margin in the same cryptocurrency referenced in the relevant contract.4.6 Upon specific written instructions provided by user, we may transfer all or any part of the Margin held on your behalf in respect of any Futures Account to any other Account, or to utilize such Margin for any purposes as required by you with respect to any other Services offered by us which do not constitute Futures Trading Services.4.7 BYDFi will establish Margin Requirements in respect of Transactions which will be set out in the Futures Trading Rules. We may, in our sole and absolute discretion, with or without notice to you, adjust the Margin Requirements for any Futures Account and/or type of Transaction at any time and by any level, and may also stipulate that such Margin Requirements shall apply to existing positions as well as new positions in the Transactions affected by such change. Any written notice from BYDFi stating that any such circumstance has arisen shall be deemed to be a conclusive determination of that event. You acknowledge that we may, in certain market conditions, effect an immediate change in Margin Requirements and/or require additional Margin to be deposited by you immediately or within a specified period, and you hereby waive any right to object to such change or requirement. No prior Margin Requirements shall be binding on or set a precedent for BYDFi.4.8 In the event that BYDFi determines, at any time, that additional Margin is required with respect to a Transaction, you shall deposit such additional Margin immediately upon demand. Notwithstanding any such demand, we may at any time exercise our rights hereunder should your Margin Balance fall below the applicable required Maintenance Margin In making such determination in respect of the Margin provided for any Futures Account, BYDFi shall not be required to take into consideration Margin held by BYDFi for you in respect of any other Account.4.9 You acknowledge that Margin may be held and used to secure the performance of your obligations, as well as for such other purposes as the Applicable Laws may permit or stipulate for the relevant Transactions.4.10 All Margin shall be held by BYDFi as a continuing security granted by you and shall be subject to a general lien and right of set off in favor of BYDFi for any and all of your obligations, liabilities or monies whatsoever at any time now or hereafter owing, due, incurred or payable by you to BYDFi under this Agreement or otherwise, whether present or future, actual or contingent, solely or jointly or whether as principal or surety, and BYDFi may realise any of your Margin as provided for in this Agreement. Subject to our rights under this Agreement, BYDFi will not sell, transfer, loan, hypothecate, rehypothecate or pledge any Margin allocated to your Futures Account unless such sale, transfer, loan, hypothecation, rehypothecation or pledge has been instructed by you in writing, authorised under this Agreement, or compelled by a court of competent jurisdiction.4.11 You acknowledge and agree that no interest shall be paid by us on any type of Margin deposited by you and that we shall not have any liability for fluctuations in the fiat currency value of Margin allocated to and used in connection with your Futures Account. We shall at no time be required to redeliver to your property which is identical to such property delivered or otherwise transferred from you to BYDFi as Margin for the Futures Account. Any obligation on us to redeliver any property to you shall be satisfied if such property which is redelivered is of substantially the same kind and amount as the property delivered by you to BYDFi as Margin for the Futures Account, subject to adjustments for quantity and quality variations at the market price prevailing at the time of such delivery. You acknowledge and agree that any Margin delivered by you for the Futures Account will no longer constitute your property and shall not constitute a loan by you or a constructive trust in your favor when BYDFi uses the Margin for any purpose as set out in this Agreement.4.12 You shall at your own cost and at our request, execute and do all such deeds, acts and things as we may require from time to time for the purposes of this Agreement, including but not limited to perfecting our rights to the Margin provided by you.4.13 Subject to Applicable Law, BYDFi may deposit into its own general account or any other account, any of your Margin and may commingle your Margin with the Digital Assets, currencies and property of BYDFi or other clients of the Futures Trading Services.5. Margin Calls and Liquidation5.1 Digital Asset markets are open 24 hours a day, 7 days a week, and Margin Calls and Liquidations may occur at any time. You agree and acknowledge that the prices of Digital Assets are volatile and may experience sharp declines in value, from time to time, which could contribute to triggering Margin Calls and/or Liquidations.5.2 You agree and acknowledge that, without prejudice to the generality of this Clause 5 of this Agreement:(a) to allocate the required Initial Margin to your Futures Account before entering into any Transaction. You will not be permitted to enter into a Transaction in the event of failure to allocate.(b) to maintain, at all times, sufficient Maintenance Margin for outstanding Transactions. You acknowledge and agree that it is your sole responsibility to monitor the Margin Balance and applicable Margin Requirements of your Futures Account from time to time, particularly in (but not limited to) periods of high volatility, in order to avoid Liquidation. If your Margin Balance falls below the required level, you agree to transfer additional Margin to us whether or not a Margin Call has been made to restore to the required Maintenance Margin for the outstanding Transactions. The Initial Margin and Maintenance Margin requirements shall be set out on the Platform. We may amend the maximum leverage, Initial Margin and/or Maintenance Margin requirements with respect to Transactions from time to time in our sole and absolute discretion.(c) BYDFi may calculate the profit and loss of your open positions in Futures based on a proprietary model and that BYDFi has the sole discretion to choose and amend the specification of such proprietary model in order to reflect its view of the fair market price of the Futures at the relevant time;(d) if, with respect to open positions maintained in Futures, the Mark Price of the relevant Futures hits the Liquidation Price, BYDFi will begin to automatically close out open positions without notice as soon as market conditions allow until the first of the following occurs: (i) the Margin Balance of your Futures Account is equal to, or greater than, the required Maintenance Margin for all remaining open positions (after taking into account any realized losses and deductions for liquidation clearance fees); or (ii) all open positions have been terminated.In a liquidation, BYDFi will attempt to reduce the deficit between your Margin Balance and the required Maintenance Margin without fully liquidating a position. This is achieved by the issuance of an Immediate or Cancel order (an “IOCO”). A liquidation will result in all of your open Orders (in “cross margin mode”) and all of your open Orders in the same token (in “isolated margin mode”) being immediately canceled. BYDFi is not required to provide notice before commencing liquidation. You acknowledge and agree that a liquidation clearance fee (amount to be determined by BYDFi) will be charged on the amount liquidated pursuant to a liquidation.(e) In the event that, any portion of the IOCO is unfilled and is subsequently canceled, or if there is a negative balance on your Futures Account following a full liquidation of your open positions, you will be deemed to be a “bankrupt user”. If you are deemed to be a “bankrupt user”, we may take over your remaining open positions and offload such positions onto the market gradually to the extent possible.(f) To the extent that a “bankrupt user’s” positions are not accepted (due to, but not limited to, the existence of extreme market volatility), counterparty liquidation will occur and positions held by opposing users will be liquidated in accordance with a liquidation priority ranking. The effect of such liquidation priority ranking is that highly leveraged positions will tend to be closed out first.(g) All open positions of the Futures Account shall be marked-to-market daily, or at more frequent intervals as BYDFi may determine in its sole discretion. To avoid spikes and unnecessary liquidations during periods of high volatility, BYDFi uses Mark Price to determine the mark-to-market value of positions, to Unrealized P/L and the Liquidation Price.(h) Whilst the Margin Balance of your Futures Account takes into account the value of Digital Assets allocated as Margin to your Futures Account together with any Unrealized P/L and Unrealized P/L is relevant for determining Margin Calls, you shall not have any claim with respect to any Unrealized P/L and shall not be entitled to request the withdrawal of any Unrealized P/L. Any rewards or incentives to which you may be entitled from time to time with respect to Digital Assets in your Futures Account will be determined by reference to the value of the Digital Assets allocated to your Futures Account as Margin and will not take into account any Unrealized P/L included within your Margin Balance.5.3 BYDFi shall be entitled to make Margin Calls to you in respect of your Transactions, which will be made through the Platform, by email or other electronic means. Any Margin Call must be satisfied by transferring additional Margin from your Account(s) to your Futures Account. You are responsible for monitoring your Futures Account and for maintaining sufficient Margin at all times to satisfy applicable Margin Requirements, especially during volatile periods, regardless of whether or not a Margin Call has been made. Any failure to satisfy a Margin Call, or to otherwise maintain sufficient Margin in your Futures Account, may result in your positions being subject to liquidation and/or BYDFi exercising its rights under this Agreement. BYDFi shall have no liability to you or any third party in connection with any failure of BYDFi to make a Margin Call or any delay in the receipt by you of any Margin Call.6. Trading Bots6.1 BYDFi may offer access to certain trading tools which enable you to place Orders for the execution of Transactions by way of a pre-determined execution methodology (such tools “Trading Bots”).6.2 You acknowledge and agree that you shall be solely responsible for determining whether or not you wish to make use of any Trading Bot and for selecting an appropriate Trading Bot in light of your investment objectives and needs. You shall also be responsible for setting any parameters and/or applicable execution methodology to be applied by any Trading Bot which you have chosen and for ensuring that any such Trading Bot will be consistent with any limitations or conditions that may apply to your execution of any Transaction.6.3 We are not responsible for your choice of Trading Bot or for any selected parameters and/or execution methodology, regardless of whether such parameters were recommended or pre-populated on the Platform, and shall not be responsible for evaluating your goals in your selection or use of any Trading Bot. You acknowledge that your use of any Trading Bot shall be at your own risk and discretion. BYDFi does not guarantee the results of any Trading Bot and will not be liable to you for any loss which might arise from your use of any Trading Bot. You acknowledge that the output and offering of any Trading Bot and any parameters recommended in connection therewith do not constitute any investment advice or any recommendation from BYDFi to you, in each case relating to the use, appropriateness or suitability of any Transaction to be executed or of the applicable execution methodology. You acknowledge that your use of any Trading Bot may be limited by Applicable Law and that you shall not provide any Order to us pursuant to the use of any Trading Bot unless you have determined that such use is consistent with Applicable Law.6.4 If we determine that any use of a Trading Bot could have an impact on the market and/or adversely impact availability of liquidity across the relevant product, you acknowledge and agree that we may implement certain controls, which may include cancellation of Orders and/or Transactions resulting from the use of a Trading Bot and/or restricting the use and/or availability of any Trading Bot for the execution of any futures Orders and/or Transactions. You also acknowledge and agree that we may implement such controls if it determines that such controls are desirable to ensure compliance with Applicable Law, including in response to any regulatory request or restriction.7. Fees and Commissions7.1 You shall make payment for any outstanding amount owed to BYDFi when due or otherwise upon demand by BYDFi.7.2 You shall promptly pay all fees, commissions and/or other charges at such rates and in such manner as BYDFi may impose and stipulate from time to time with respect to the execution and/or performance of any Transaction or otherwise for the maintenance of your Futures Account or the provision of any service in connection with your Futures Account.7.3 BYDFi reserves the right from time to time in its sole and absolute discretion to change the rates of fees, commissions and charges or impose other fees, commissions and charges. Fees, commissions and other charges may be quoted on request, posted on the Platform or provided to you individually through notification via email or other forms of communication as BYDFi in its sole and absolute discretion may deem fit.7.4 All commissions, fees, charges or other amounts owed from you may be settled by BYDFi at its sole and absolute discretion on the day they fall due by debiting your Account with the relevant amount payable by you. If there are insufficient Digital Assets in your Account, you acknowledge that any amount due and payable from you hereunder is a debt immediately due and owing to BYDFi.7.5 Applicable trading fees may vary between different clients, products and Transactions and will depend on certain factors, including trading volumes. Subject to the satisfaction of certain criteria, we may provide trading fee discounts from time to time. All trading fees shall be applied at both the entry into and the close-out of a Transaction, unless otherwise notified.7.6 If you enter into a Perpetual Futures Contract, then you will, at each applicable Funding Time, either be required to pay or be entitled to receive a Funding Fee. As Perpetual Futures Contracts do not have a set expiry date and will subsist indefinitely unless they are liquidated, Funding Fees ensure that the price of the contract correlates with the prevailing spot price of the underlying instrument. In extreme market conditions, you acknowledge that it may be costly to maintain a long-term position in the market due to high Funding Fees. You will only be required to make, or be entitled to receive, Funding Fees in respect of open positions you hold in Perpetual Futures Contracts as at the applicable Funding Times. If you do not have an open position at a Funding Time, you will not be required to pay, or otherwise be entitled to receive, any Funding Fees with respect to such Funding Time.If you close your open positions prior to a Funding Time, you will not be required to pay or be entitled to receive any Funding Fees in relation to such positions. You acknowledge that the actual Funding Times may be subject to a deviation of up to 60 seconds from the specified Funding Times.7.7 BYDFi shall be entitled, in its sole and absolute discretion, to charge interest on any amount due to BYDFi at such rate, and calculated and/or compounded in such manner, as BYDFi may impose and determine from time to time. BYDFi may debit any Account in respect of such interest.7.8 All amounts owed to BYDFi shall be settled in such Digital Assets as solely determined by BYDFi from time to time and shall be free of any deduction or withholding. If you are required to effect such deduction or withholding, then the amount due to BYDFi shall be increased by such amount, which shall result in BYDFi receiving an amount equal to the amount BYDFi should have received in the absence of such deduction or withholding.7.9 You shall fully reimburse BYDFi for any applicable taxes, duties, disbursements, costs and/or other expenses incurred by BYDFi in connection with providing Futures Trading Services to you or otherwise in connection with your Futures Account. All interest, fees, commissions and other charges owed to BYDFi are exclusive of any applicable tax which shall be borne and separately charged to you.7.10 If, for any reason, BYDFi cannot effect payment or repayment in the particular Digital Asset in which payment or repayment is due, it may effect payment or repayment in an equivalent amount of another Digital Asset based on a rate of exchange solely determined by BYDFi (acting reasonably) at the relevant time.7.11 Without prejudice to any right of set-off under the Terms of Use or Applicable Law, you acknowledge and agree that we may set off all amounts of any nature, denominated in any Digital Asset or currency or otherwise and wherever arising which are due from you or to you in respect of the Futures Trading Services and/or any other Services. You acknowledge and agree that you will not be entitled to exercise any right of set-off or counterclaim against amounts due to or from BYDFi.8. Default and Termination8.1 The following events shall each constitute a “Default”:(a) your Margin Balance with respect to your Futures Account falls below the applicable Margin Requirements in the applicable Futures Trading Rules;(b) any representation, warranty, agreement or undertaking made by you whether under or in connection with this Agreement or otherwise, or any other material statement made by you in or in connection with the same is untrue, inaccurate, incomplete or misleading in any respect at the time when made by you or thereafter at any time becomes untrue, inaccurate, incomplete or misleading in any respect and you fail to inform BYDFi of the true position as soon as reasonably practicable;(c) you have failed to comply with or perform any of your obligations in this Agreement, whether in respect of your Futures Account, any Transaction or otherwise, or under the Futures Trading Rules and/or you have failed to comply with or perform any obligation under the Terms of Use;(d) you fail to promptly provide us with any documentation requested for the purposes of any: (i) KYC checks, including, without limitation, documentation required for the purposes of verifying your information such as identity, address, legal authority and/or (ii) credit checks, anti-money laundering requirements or any other internal assessments conducted by BYDFi and/or BYDFi determines that you have failed to successfully pass or otherwise satisfy any KYC checks, credit checks, anti-money laundering requirements or any other internal assessments;(e) if you are an individual, you become deceased or bankrupt, or you have commenced an action (or have any action commenced against you) to place you into bankruptcy or personal insolvency or you are otherwise unable to pay your debts as and when they fall due;(f) if you are acting on behalf of a partnership, any of the partners thereof has become deceased or bankrupt, or such partners have commenced an action (or have any action commenced against them) to place them into bankruptcy or personal insolvency or are otherwise unable to pay their debts as and when they fall due or if any action is commenced to dissolve the partnership;(g) if you are acting on behalf of a corporation, the corporation is unable to pay its debts as and when they fall due, or an action is commenced to place the corporation in insolvency, judicial management, receivership, administrative management, or any similar or analogous proceedings;(h) any investigation, claim, action or proceeding of any nature is commenced against you, you have breached Applicable Laws, or steps are taken by any person to enforce any security interest against you;(i) you convene a meeting of your creditors or propose or make any compromise or arrangement with, or any assignment for the benefit of, your creditors;(j) BYDFi has reasonable concerns in relation to your creditworthiness, financial status or the verification of your identity;(k) BYDFi is unable to contact you within 24 hours of attempting to establish any contact using reasonable means;(l) BYDFi determines, in good faith, that it should take any action in order to preserve its rights or interests under any Account or Futures Account or under its relationship with you;(m) BYDFi reasonably believes that any of the circumstances set out under hereinunder are likely to occur and/or that any action described in Clause 8.2 below is necessary, desirable or expedient to protect its interests or the interests of the other clients; or(n) a credible allegation of fraud, misconduct, embezzlement, money laundering, insider trading, market manipulation abuse or other material illegality, breach of regulation or impropriety is made against you (whether by BYDFi or a third party) or BYDFi otherwise reasonably believes that you have used the Futures Trading Services with improper intent, which BYDFi determines, acting in good faith and in a commercially reasonable manner, could reasonably result in reputational harm to BYDFi, compromise the integrity of the markets maintained by BYDFi and/or result in losses being sustained by other clients of BYDFi.8.2 Without prejudice to any other right of BYDFi hereunder or otherwise at law, in the event of a Default, BYDFi may immediately or any time thereafter (without prior notice) whilst such Default is continuing:(a) suspend, place restrictions on, cancel or terminate any Account, Futures Account, any services provided to you or prohibit you from opening any Account and/or Futures Account and/or accelerate any and all of your liabilities to BYDFi so that they shall become immediately due and payable;(b) liquidate, accelerate, and/or close out any outstanding Transaction by determining its value in good faith and in its absolute discretion as of the date of such liquidation, acceleration or close-out as soon as practicable thereafter;(c) at such times and in such manner as BYDFi may reasonably determine, sell or otherwise transfer any Digital Assets or other property which BYDFi may hold for you or which has been transferred to BYDFi by you and apply the proceeds to the discharge of your obligations, subject to BYDFi’s rights of set-off in accordance with this Agreement or otherwise under the Terms of Use or Applicable Laws;(d) vary the applicable Margin Requirement and/or liquidate or exercise its power to sell the Margin or part thereof at a price which we deem appropriate in the circumstances;(e) apply any amounts of whatsoever nature standing to your credit against any amounts owed by you, or generally to exercise our rights of set-off in accordance with this Agreement or otherwise under the Terms of Use or Applicable Laws;(f) demand any shortfall after the application of Clause 8.2(e) from you, or hold any excess pending full settlement of any other of your obligations, or pay any excess to you by way of any methods deemed appropriate by BYDFi;(g) restrict your ability to withdraw any Digital Assets from any Account;(h) do or omit to do anything which BYDFi reasonably believes to be necessary, desirable or expedient to protect BYDFi or its other clients; and/or(i) exercise such other authority and powers that may have been conferred upon BYDFi by this Agreement, the Futures Trading Rules and/or the Terms of Use.8.3 Without prejudice to Clause 8.2, in the event that BYDFi determines that you are in Default under Clause 8.1(n) of this Agreement, we reserve the right to unwind or reverse any Transactions, freeze any or all amounts allocated to User’s Futures Account, and/or deduct any amounts allocated to your Futures Account that relate to or arise out of any Transactions entered in connection with any of the circumstances referred to in Clause 8.1(n).8.4 To the extent permitted under Applicable Law, you will be responsible for any reasonable costs and expenses of collection of any unpaid deficiency in your Futures Account including, but not limited to, legal counsel’s fees incurred and payable or paid by BYDFi, and you shall be responsible for any other reasonable costs and expenses incurred by BYDFi in exercising any of its rights under this Clause 8 pursuant to any Default.9. Statements and Confirmations9.1 You shall verify all statements with respect to your Futures Account and all confirmations with respect to Transactions entered into from time to time as against your own records. Any and all objections by you shall not be valid unless accompanied by supporting evidence. If no objection is raised by you within 7 days of the date of the relevant statement or confirmation (or such other time period set out therein), such statement or confirmation shall (in the absence of Manifest Error or clear evidence to the contrary) be deemed conclusive and binding as against you, and you shall not be entitled to object thereto. Notwithstanding the foregoing, we may at any time in its sole discretion choose to rectify any error on any entry, statement or confirmation which has been proven to its satisfaction to be incorrect, and may demand immediate repayment from you of any Digital Assets erroneously transferred to you as a result of any such error. BYDFi does not make any representations or warranties regarding the availability, accessibility, accuracy, currency or completeness of any information contained in any statement or Confirmation provided by BYDFi.9.2 You shall immediately notify BYDFi if a statement or confirmation is not received by you within the usual time frames provided in the ordinary course of business or your use of the Services.9.3 Subject to the provisions of this Clause 9, a confirmation which does not accurately reflect the relevant Transaction entered into (i) does not affect the validity of the Transaction which the confirmation evidences; and (ii) where there is Manifest Error, does not entitle you to enforce whatever is inaccurately recorded in the confirmation.9.4 We reserve the right to void, cancel or reverse any Transaction involving or deriving from a Manifest Error or to amend the details of such Transaction to reflect what we reasonably consider to be the correct or fair details of such a Transaction.9.5 Without prejudice to the generality of the other terms in this Agreement, and in the absence of fraud or bad faith of BYDFi, BYDFi shall in no circumstances be liable to you for any Loss or demand of whatsoever nature which you may suffer or incur in connection with any Manifest Error howsoever arising, whether such Loss or demand is direct or indirect, special or consequential.10. Representations, Warranties, Agreements and Undertakings10.1 You represent, warrant, agree and/or undertake that:(a) you have full capacity and authority, and you have obtained and are in compliance with all necessary authorizations, consents, licenses or approvals (whether under Applicable Laws or otherwise) required to: (i) accept and agree to the terms of this Agreement, (ii) receive the Futures Trading Services, (iii) enter into Transactions, (iv) open, maintain and/or continue to maintain a Futures Account, (v) transfer Margin to BYDFi and (vi) issue Orders to BYDFi in connection therewith;(b) you have made your own independent decision to: (i) accept the terms of this Agreement, (ii) open and maintain a Futures Account, (iii) receive the Futures Trading Services, (iv) enter into Transactions from time to time and (v) determine that the Futures Trading Services and Transactions are suitable or appropriate for you or the entity for whom you are acting, based on your own judgment and/or advice from your advisers.(c) You are not relying on any communication (whether written or oral) from BYDFi: (i) as investment advice, (ii) as a recommendation to enter into any Transaction or (iii) as an assurance or guarantee of any expected results of a Transaction;(d) you have read and understood the applicable Futures Trading Rules and accept the conditions and limitations for each service available;(e) you are not: (i) an employee of any governmental or self-regulatory organization in any jurisdiction, including any exchange or a member firm thereof, (ii) engaged in the business of dealing, either as agent or principal, which prohibits you from establishing a relationship with BYDFi, or (iii) engaged in the business of dealing in any of the Digital Assets traded in connection with your Futures Account, and you shall, in each case, promptly notify BYDFi if you become so employed or engaged;(f) you do not reside in the prohibited countries as set out in Terms of Use, or in any other jurisdictions in which BYDFi has restricted the offering of any service provided under this Agreement;(g) unless you specifically notify BYDFi and BYDFi agrees, no person other than you has an interest in your Futures Account;(h) except with the express written consent of BYDFi, no person has or will have any security or other encumbrance over your Futures Account and/or any Digital Asset held in your Futures Account, other than any security or encumbrance created hereunder;(i) any Order placed or any other dealings with respect to your Futures Account is solely and exclusively based on your own judgement, independent appraisal and investigation into the risk associated with such Orders, as well as your independent determination of the Order being specifically suitable to you based on your own assessment of your financial resources, financial objectives and ability and willingness to take relevant risks;(j) BYDFi shall not be under any duty or obligation to inquire into the purpose or propriety of any Order and shall be under no obligation to accept or execute any Order;(k) any person(s) empowered to act on your behalf have been duly authorized;(l) you have complied and shall continue to comply with all Applicable Laws in all jurisdictions relevant to your Futures Account, any Transaction, or any service or facility provided or made available to you by BYDFi;(m) all information and/or documents provided by you in connection with the services contemplated under this Agreement are true, accurate, complete and not misleading in any and all respects, and nothing has been concealed from BYDFi which may have a material effect on BYDFi’s decision to provide or continue to provide any of the services under this Agreement; and(n) you shall not knowingly or recklessly permit the use of BYDFi’s services, facilities or membership in a manner which may, in the opinion of BYDFi, bring BYDFi into disrepute, impair the dignity or degrade the good name of BYDFi. You shall not knowingly or recklessly create or maintain or exacerbate manipulations (or attempted manipulations), corners (or attempted corners) or violate any Applicable Laws (or arrangements, provisions or directions made or given thereunder), or otherwise act in a manner which is substantially detrimental to the interests or welfare of BYDFi or any of its other users.10.2 The above representations, warranties, agreements and undertakings shall be deemed repeated whenever you place any Order with BYDFi, enter into any Transactions or establish a Futures Account with BYDFi.11. Indemnity11.1 In addition and without prejudice to any other right or remedy of BYDFi under Applicable Laws, the Terms of Use or otherwise, you shall at all times indemnify, keep indemnified, and hold BYDFi harmless from and against any and all Loss suffered or incurred by BYDFi arising whether directly or indirectly out of, in the course of or in connection with:(a) any Default or any failure by you to comply with any provision of this Agreement or Applicable Laws;(b) BYDFi acting in accordance with your Orders or in any manner permitted under this Agreement and/or the Terms of Use;(c) any changes in any Applicable Laws that impact the provision of the Futures Trading Services to you (or use thereof); and/or(d) any act or thing done or caused to be done by BYDFi in connection with or referable to this Agreement, the Terms of Use or your Futures Account.11.2 You shall further indemnify, keep indemnified and hold BYDFi harmless from any and all expenses, costs and legal fees on a full indemnity basis incurred, including but not limited to expenses, costs and legal fees incurred for producing records, and information, or payment made whether such payment is or is to be made in settlement of any proceedings or in connection with any ruling, judgement, order or award) by any of them in connection with any investigations or proceedings (whether legal, regulatory, arbitration or other proceedings brought against it in connection with Clauses 11.1(a) to 11.1(d) above. You shall provide any and all reasonable assistance in connection with such investigations or proceedings.12. Exclusions12.1 Futures trading is not suitable for everyone. You should examine your investment objectives, financial resources and risk tolerance to determine whether borrowing against your assets held is appropriate for you. You acknowledge that futures trading with respect to Digital Assets is a highly speculative activity involving highly leveraged and rapidly fluctuating markets. You further understand and accept the significant risks associated with the use of Margin and leverage and have determined that the use of Margin and/or leverage is consistent with your investment objectives. Despite such risks, you acknowledge, understand and agree that you are willing and able to assume the financial risks and other hazards of futures trading with respect to Digital Assets and agree that you will in no manner hold BYDFi responsible for Losses incurred by you under or in connection with this Agreement, the Futures Trading Rules, the Terms of Use or otherwise. You acknowledge that trading in Futures involves the potential for profit as well as the risk of losing substantially more than your initial capital. You do not own or have any rights to the underlying instruments, which include Digital Assets and any rewards or yields generated from such Digital Assets.12.2 In addition and without prejudice to any other right or remedy which BYDFi may have under this Agreement, the Futures Trading Rules, the Terms of Use, Applicable Laws or otherwise, so long as BYDFi acts in good faith, it shall not be liable to you in any respect for any Loss suffered by you, including, without limitation, any Loss resulting from default, insolvency or analogous proceedings of, or action or inaction by any intermediary (including wrongful or unlawful action or inaction) or howsoever otherwise suffered and/or incurred by you under or in connection with this Agreement, the Futures Trading Rules and/or the Terms of Use. BYDFi shall only be liable to you if BYDFi is determined by a court of competent jurisdiction to have been fraudulent or to have acted in wilful default.12.3 Without prejudice to the generality of the foregoing, BYDFi shall not in any event be liable to you for any indirect or consequential Loss, or for any loss of anticipated profits or any punitive damages.13. Technology Disclaimer13.1 To the extent that you may use third-party technology, web applications, application programming interfaces, software, software code, programs, protocols and/or other third-party resources (“Third Party Applications”) to provide connectivity to the Platform to place Orders, enter into and/or settle Transactions, or otherwise engage in the Futures Trading Services, you acknowledge and accept that you are solely responsible for and will bear all risks associated with the use of any Third Party Applications, including (but not limited to) any risks that such Third Party Applications may not function appropriately with the Platform and other risks associated with the compatibility of such Third Party Applications with the Platform. You acknowledge that any links to Third Party Applications to or from the Platform do not constitute any form of endorsement by BYDFi of any product, service, information or disclaimer presented on or made available through such Third Party Applications, and that BYDFi does not guarantee (or make any representations with respect to) the accuracy of the information presented on or provided through such Third Party Applications. You shall be solely responsible for your decision to use any Third Party Application and shall ensure that any such use is suitable for you in light of your investment objectives. If you suffer any loss in connection with your use of any Third Party Application, we will not be liable for such loss. In addition, you acknowledge that BYDFi has no control over the terms of use or privacy policies related to any Third Party Application, and you agree to ensure that you have carefully read and understood such terms and policies before using such Third Party Application.13.2 Unless expressly prohibited by Applicable Laws, you agree that no terms and conditions and warranties shall be implied by statute or common law in relation to the Platform including, but not limited to, merchantability, satisfactory quality, suitability or fitness for any particular purpose. You acknowledge that technical difficulties may arise in connection with the use of the Platform, and such difficulties may include, but are not limited to, malfunctions, failures, delays, hardware damages or software erosion. You acknowledge that such technical difficulties could be the result of hardware, software or communication link inadequacies or any other cause, and that such difficulties could result in possible economic and/or data loss. In the absence of fraud or wilful default of BYDFi, BYDFi will not be liable for any loss, cost, claim, demand, expense or damage including, without limitation, loss of profit, loss of revenue, loss of opportunity, consequential, unforeseeable, special or indirect damages or expenses which arise directly or indirectly in connection with your access and/or use of the Platform, in each case notwithstanding that BYDFi may have been advised that such loss, cost, claim, demand, expense or damage may be possible or reasonably foreseeable.13.3 You acknowledge that the Platform consists of certain trading systems, platforms and/or related software and technology (the “Trading Systems”) which enable, assist and/or facilitate you to place Orders, enter into and/or settle Transactions. You also acknowledge that such Trading Systems may be proprietary to BYDFi or may be licensed by BYDFi from third-party licensors (the “Third Party Licensors”) for access and/or use by you. In addition to the terms of this Agreement, you agree and undertake to comply with any and all terms and conditions as BYDFi and/or such Third Party Licensors may from time to time prescribe or stipulate to be applicable in connection with their provision and/or your access and/or use of such Trading Systems.13.4 You acknowledge that we may use or provide technology and/or electronic services, or make available technology and/or electronic services provided by third parties, in each case for your use in connection with the Futures Trading Services and any Order placed or Transaction made by you. Such technology and electronic services may include, but are not limited to, trading technology, web applications, application programming interfaces, software, software code, programs, protocols and displays (collectively, the “Technology”) for trading, analyzing trades and markets, constructing automated trading systems and/or to assist or facilitate the provision, availability or connectivity of Platform provided or made available by BYDFi for access or use. BYDFi provides the Technology on an “as is” basis, without any warranties of merchantability, fitness for a particular purpose, or other express or implied warranties. You acknowledge and agree that none of BYDFi, any Third Party Licensors and any other third-party Technology providers shall be responsible for the operation or performance of any automated trading system developed with Technology or for any errors, malfunctions or breakdown of, or inability to access, any Technology or Platform or for any delays or interruptions in transmission of orders due to breakdown, excessive call volume or failure of transmission or communication equipment on the internet or otherwise, including, but not limited to, communications problems, computer software or hardware breakdowns, malfunctioning errors, any and all problems or glitches associated with computer problems or any other technical cause or causes.13.5 You acknowledge that certain databases, programs, protocols, displays and manuals which may form part of the Technology (the “Proprietary Information”) are proprietary to and unique to BYDFi, Third Party Licensors or (as the case may be) third-party Technology providers, as to which copyright, patent, or other proprietary rights may be held by BYDFi, such Third Party Licensors, third-party Technology providers or third parties from whom such Third Party Licensors or third-party Technology providers have licensed or otherwise acquired such rights. You agree to take or cause to be taken any and all necessary precautions to maintain the confidentiality of such Proprietary Information, to comply with all copyright, trademark, trade secret, patent and other laws necessary to protect all rights in the Proprietary Information as advised by BYDFi and agree not to remove, conceal or obliterate any copyright or other proprietary notice, such Third Party Licensors or such other third parties’ ownership, as included in the Technology.13.6 You acknowledge, accept and agree that BYDFi, any Third Party Licensors or any other third-party Technology providers and their respective directors, officers, employees, agents, contractors and/or subcontractors shall not be held liable for any Loss, damage, cost or expense (including the loss of data) suffered or incurred by you as a result, arising out of or in connection with any errors, malfunctions, breakdowns, inability to access, faults, interruptions or delays in the Technology, or Platform or out of any inaccuracies, errors or omissions in the information contained in the Technology or Trading Systems as supplied to, or made available for access and use by, you, provided however that this limitation does not apply to any loss, cost or damage suffered or incurred by you caused by fraud or wilful default of BYDFi in the performance of its duties imposed by this Agreement or applicable law. Each of BYDFi, such Third Party Licensors and such third-party Technology providers makes no warranties, conditions, guarantees or representations as to satisfactory quality, fitness for a particular purpose or other warranties, conditions, guarantees or representations, whether express or implied, in law or in fact, oral or in writing, in each case in connection with any Technology or Platform, except as expressly stated in the terms of this Agreement. Under no circumstances shall BYDFi, such Third Party Licensors and/or such third-party Technology providers be liable for any loss, damage, cost or expense of any nature whatsoever incurred or suffered by you of an indirect, incidental, special or consequential nature (including without limitation any economic loss or other loss of turnover, profits, business or goodwill) arising from or in connection with the provision of, or the availability to you of, any Technology or Platform.13.7 Without prejudice to the generality of the foregoing, you agree not to bring any legal action, whether in tort, contract or otherwise, against BYDFi, any Third Party Licensors or any other third-party Technology providers in connection with any failure by BYDFi, such Third Party Licensors or such other third-party Technology provider to perform or otherwise settle a Transaction entered by you using Technology.13.8 You acknowledge that use of the Platform may require compatible hardware or devices, internet access and web browser that includes 128-bit encryption, and BYDFi software (the latest version thereof which is subject to periodic updates), and that the performance of the Platform may be affected by the performance of these factors. You acknowledge that it is not recommended for the Platform to be accessed with a touchscreen device on a web browser for the purposes of Futures trading. You agree that meeting these requirements is your responsibility. BYDFi shall not be liable for any losses resulting directly or indirectly from the incompatible hardware or devices, personal network congestion, network delay, poor network environment and outdated version of software. We reserve the right to limit the number of Futures Accounts that may be created from a particular device and the number of devices associated with a particular Futures Account.14. Other Provisions14.1 You acknowledge and agree that if BYDFi determines that you have not undertaken any activity with respect to your Futures Account for a period of 30 calendar days or more, your Futures Account shall be considered dormant and we shall have the right to close your Futures Account on notice to you.14.2 You acknowledge that a dormant Futures Account which has been closed cannot be reactivated, and that you will need to register for a new Futures Account if you wish to continue your use of the Futures Trading Services. If your Futures Account is closed, you acknowledge and agree as follows: (i) you shall no longer be entitled to access or use the Futures Trading Services; (ii) you expressly authorize BYDFi to deduct any outstanding amounts owed to BYDFi, including without limitation any applicable Trading Fees, Funding Fees and other amounts; and (iii) after the satisfaction of any amounts due to BYDFi, if any amounts remain to the credit of your Futures Account, such amounts will be credited to the balance of the account you hold with BYDFi for the purposes of spot trading activity in Digital Assets, and any withdrawal of such amounts shall be subject to the Terms of Use.14.3 This Agreement may, at BYDFi’s sole and absolute discretion, be translated into a language other than the English language. Any such translation shall be for your convenience only and the English text shall prevail in the event of any ambiguity, discrepancy or omission as between the English text and any translated text.14.4 No delay or omission by us in exercising any right or remedy under this Agreement will operate as a waiver of the future exercise of that right or remedy or of any other rights or remedies under this Agreement. The rights and remedies provided in the Terms of Use are cumulative and not exclusive of any rights or remedies provided by Applicable Law.14.5 If, at any time, any clause or sub-clause of the Terms of Use is or becomes illegal, invalid, or unenforceable in any respect, neither the legality, validity or enforceability of the remaining clauses or sub-clauses will in any way be affected or impaired.14.6 We will not be liable for any delay or failure to perform as required by this Agreement to the extent the delay or failure is caused by a Force Majeure Event.14.7 You may not assign or transfer any of your rights or obligations under this Agreement without the prior written consent of BYDFi, which may, in some cases, require additional information to be provided or enhanced due diligence to be performed. However, BYDFi may assign or transfer any of its rights or obligations under this Agreement at any time to anyone else, including, without limitation, in connection with any merger, acquisition, or other corporate reorganization involving BYDFi.14.8 This Agreement and all of its clauses and sub-clauses are for the sole and exclusive benefit of the parties to this Agreement and their successors and permitted assigns.
Information Requirements for Risk-Controlled Accounts
To comply with local laws and regulations, prevent money laundering, and protect the security of your account, you may be required to provide specific documents and an explanatory video when your account is flagged by the risk-control system. Below are the details of what is required:Proof of AddressA Proof of Address is needed to verify your current residential address. This document must:• Show your full name and current residential address.• Be recent (issued within the last 3–6 months).• Be issued by an official authority or service provider.Acceptable documents for POA include:• Utility bills (electricity, gas, water, or internet)• Bank statements• Credit card statements• Tax assessments or official notices• Lease agreements or mortgage statements• Government-issued letters (e.g., social security, pension, etc.)Proof of IdentityTo confirm your identity, you will need to provide a video where:• You sit in front of the camera with your face clearly visible.• You hold your government-issued ID (e.g., passport, driver’s license) along with a handwriting paper next to your face.On the handwriting paper, you must handwrite the following information in English:• BYDFi Request for Proof of Identity• Your Full Name• UID• Request DateNote: After showing the handwriting paper, hold your ID clearly visible in the video. The video must not be edited in any way.Proof of Source of FundsAcceptable proof of source of funds documents include:• Bank deposit statements or pay slips to verify the legitimacy of the funds' origin.• Investment income proof, such as stock trading records or other financial account statements.Purpose of TransactionProvide a written statement explaining the intention of the transaction, such as investment, payment, or fund transfer (including a detailed explanation of the source and intended use of the funds).Hold the document next to your face and take a photo.Proof of DepositThis video is required to show the process of depositing funds into your BYDFi account. You need to follow these steps:• Record the process of logging into an external wallet or trading platform. The video must capture the entire login process.• Record the steps of withdrawing coins from your external wallet and replenishing funds to BYDFi.• The video must clearly show the Transaction ID, transaction amount, and transaction date. Be sure to take necessary precautions to protect your password or other sensitive information.Note: The video must be recorded using a second device (e.g., recording from a mobile phone to a computer or tablet). Do not use screen recording software. The recording must show a physical device interaction.