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If your deposit to a MoonX or BYDFi account has not been credited yet, there could be several reasons. In most cases, you simply need to wait for the blockchain network to confirm the transaction. However, other factors may occasionally cause delays. Understanding these reasons can help you manage your crypto deposits more securely.Possible Causes for Deposit Delays• Blockchain Confirmation Delays – The transaction might still be processing on the blockchain and hasn't received enough confirmations yet.• Incorrect Network or Address – Ensure that you have selected the correct blockchain network and deposit address.• Missing Memo/Tag – Some cryptocurrencies require a memo or tag to be credited properly.1. Blockchain Confirmation DelaysIf your deposit hasn't been credited yet, first check the transaction status using a blockchain explorer (e.g., Solscan, Etherscan).📌 How to check transaction status?1. Copy your Transaction ID (TXID) or wallet address and search it on a blockchain explorer.2. If the transaction is marked as "Pending," you will need to wait for the blockchain to complete enough confirmations.3. If the transaction is not visible on the blockchain, it may indicate that the transaction hasn't been sent yet. Please confirm with the sender that the transaction was executed successfully.⏳ Blockchain Confirmation Times (for reference):• Bitcoin (BTC): ~10-60 minutes (depending on network congestion)• Ethereum (ETH) and EVM chains: ~30 seconds to 10 minutes• Solana (SOL): ~seconds to a few minutes2.Incorrect Address or Blockchain Network💡 If you send funds to an incorrect address or network, recovery may not be possible. Always double-check:• Correct Deposit Address: Ensure that your assets are being sent to the correct address for your MoonX or BYDFi exchange account.• Matching Blockchain Network: Sending assets to the wrong network (e.g., BSC to Ethereum) could result in the loss of funds.• Deposit Error Handling: If you accidentally deposit to the wrong network, please immediately submit a support request. We will assist you, but we cannot guarantee the funds will be recovered.Please note:Some blockchains (e.g., EOS, BNB, XRP) require a Memo or Tag in addition to the address for successful deposits.3. Missing Memo/TagSome blockchain deposits require you to fill in a Memo, Tag, or Payment ID. Missing this information may prevent the funds from being successfully credited.Blockchains requiring Memo/Tag:• BNB Smart Chain (BEP2): Requires Memo• XRP (Ripple): Requires Destination Tag• EOS: Requires MemoIf you missed entering the Memo/Tag during the deposit, please contact our support team and provide the following details:1. Transaction ID (TXID)2. Deposit amount and token type3. Receiving wallet addressHow to Avoid Deposit Issues?✅ Confirm the correct blockchain network and wallet address before making a deposit.✅  Ensure that you fill in the Memo/Tag if required.✅ Track your transaction status through a blockchain explorer.✅ Ensure that you pay enough Gas fees to avoid transaction delays.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely deposit USD, CHF, CAD, EUR, JPY, and AUD via bank transfer.How to Deposit Fiat with Bank Transfer on BYDFi ?1. Log in to your BYDFi account2. Tap “Buy Crypto” in the middle of the page, and then select "Bank Transfer"⚠️ Note:Identity verification is required before initiating any fiat deposit.Even if you’ve already completed KYC and POA on BYDFi, the payment service provider, Legend Trading, may require additional verification, such as completing a questionnaire.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to deposit and enter the deposit amount.4. Choose a Payment MethodAfter confirming the amount and currency, click the "Deposit" button. The system will guide you through the next steps.5. Complete Verification and QuestionnairePlease complete identity verification, link your account as instructed, and finish the Legend Trading questionnaire.6. Get Bank Information and Make the TransferOnce your identity verification is approved, the system will redirect you to a deposit instruction page. Follow the instructions to initiate the transfer via your online banking or mobile app.Log in to your bank, go to the "Transfer" section, and input the bank information provided.After completing the transfer, click the "Confirm" button.❗️Important: Be sure to include the "Reference Code" in the "Other Information", "Remarks", or "Notes" field of your transfer. This code is used to correctly match your funds to your account. Omitting the code may result in delays or failed deposits.7. Deposit in ProgressOnce the transfer is completed, please allow 1 to 3 business days for the funds to deposit in your BYDFi fiat account.📌 Important Notes:For delayed deposits, please contact Legend Trading Support by submit a ticket.In compliance with regulations, you must use the deposited fiat to purchase crypto within 30 days.Any unused fiat balance will be automatically converted to USDT on day 31 after the deposit.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history. 🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely deposit USD, CHF, CAD, EUR, JPY, and AUD via bank transfer.How to Deposit Fiat with Bank Transfer on BYDFi ?1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar and click "Bank Transfer"⚠️ Note:You must complete KYC identity verification before making a fiat deposit.Even if you’ve already completed KYC and POA on BYDFi, the payment service provider Legend Trading may require additional verification, such as answering a questionnaire.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to deposit and enter the deposit amount.4. Choose a Payment MethodFor example, if depositing in EUR, you can transfer funds to Legend Trading via wire transfer. Click "Deposit" button when ready.5. Complete Verification and QuestionnaireIf you haven’t completed BYDFi’s KYC, please follow the instructions to verify your identity.For added transaction security, you may also be redirected to fill out a questionnaire for Legend Trading — please complete and submit it honestly.6. Get Bank Information and Make the TransferOnce your KYC is approved, the system will redirect you to a deposit instruction page. Follow the on-screen instructions to initiate the transfer via your online banking or mobile app.Log in to your bank, go to the "Transfer" section, and input the bank information provided.❗️Important: Be sure to include the Reference Code in the "Other Information", "Remarks", or "Notes" field of your transfer. This code is used to correctly match your funds to your account. Omitting the code may result in delays or failed deposits.After completing the transfer, click the "Confirm" button.7. Deposit in ProgressOnce the transfer is completed, please allow 1 to 3 business days for the funds to deposit in your BYDFi fiat account.You can click "Fiat Balance" in the top right corner to go to the Fiat Account page and check whether the funds have been successfully credited.Once the deposit is complete, you can use your Fiat Balance to easily buy or sell cryptocurrency.📌 Important Notes:For delayed deposits, please contact Legend Trading Support by submit a ticket.In compliance with regulations, you must use the deposited fiat to purchase crypto within 30 days.Any unused fiat balance will be automatically converted to USDT on day 31 after the deposit.📊 How to Check Order HistoryClick "Orders" in the top-right corner to view your full fiat transaction history.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

1. Why Was My Transaction Declined?To view the specific reason for a declined transaction, please go to:BYDFi Card → Transaction History → Transaction DetailsBelow are common transaction decline reasons and corresponding solutions. Please review according to your situation.Decline ReasonSolutionTransaction declined: insufficient funds1. Check your available card balance.2. If you hold supported crypto assets in your Spot account, transfer them to your Card account.3. If the balance is still insufficient, top up via fiat or crypto deposit.This merchant category code (MCC) is not allowedSome merchant categories are currently not supported, such as gambling merchants, self-service gas stations, or other exchanges. Please confirm that the merchant does not belong to a restricted category.Verification of the provided data failedPlease verify that the card details you entered (card number, expiration date, etc.) are correct and try again.The CVV entered is incorrectPlease recheck and enter the correct CVV security code.You have exceeded the allowed number of ATM withdrawalsPlease confirm whether the transaction exceeds the card’s limits. If you need to adjust your limits, contact BYDFi Online Support for assistance.The card is blockedPlease contact BYDFi Online Support for further assistance.Payment failedPlease contact BYDFi Online Support and we will help investigate the issue.2. Can I Use BYDFi Card to Pay in Foreign Currencies?Yes. You can use your BYDFi Card to pay for goods and services in foreign currencies.The transaction amount will be automatically converted to the card’s settlement currency based on the Visa exchange rate on the transaction date.Important NotesThe final charged amount may be slightly higher than the authorized amount due to:Exchange rate fluctuationsTaxesTipsAdditional merchant chargesThe final amount is determined at merchant settlement and is considered normal.3. Why Is My BYDFi Card Transaction Stuck in “Authorization” Status?This means the merchant has not yet completed final processing.Transactions are usually settled within 30 days, during which the corresponding amount will remain frozen.For more details, we recommend contacting the merchant directly.4. When Will Funds Be Deducted After Transaction Authorization?After a transaction is successfully authorized, the amount will be temporarily frozen in your card account.Funds are only officially deducted once the merchant completes settlement.This process may take up to 30 days.5. How Can I Dispute a Transaction?If the transaction has been completed, we recommend that you:Contact the merchant directly to resolve the issue or request a refund.If the issue remains unresolved, please contact BYDFi Online Support for further assistance.6. Why Does My Card Account Show a Negative Balance?A negative balance may occur due to:The settlement exchange rate being higher than the estimated rate at authorization, and your balance being insufficient to cover the differenceThe final merchant charge exceeding the authorized amount, with insufficient remaining balanceNegative Balance HandlingWhen your account has a negative balance, your BYDFi Card will be temporarily suspended.Please transfer funds to your BYDFi Card as soon as possible to cover the negative balance.After repayment, card restrictions are usually lifted within 24 hours.7. In Which Currency Are Refunds Processed?All refunds are returned to your card account and settled in USD (United States Dollar).8. How Long Does a Refund Take?After the merchant initiates a refund, funds are usually credited back within 3–10 business days.The actual processing time may vary depending on:Merchant processing speedCard network proceduresIssuing bank processing time9. What Should I Do If I Notice an Unauthorized Transaction?If you confirm that a transaction was not initiated by you, please:Immediately freeze your BYDFi CardContact BYDFi Online Support as soon as possibleThis helps protect your account and funds.10. Fraud Prevention Tips for Using BYDFi CardTo keep your account and funds secure, we recommend that you:Never share your BYDFi Card or account information with anyoneAvoid storing card or account credentials on insecure devices or networksAlways carefully review transaction details before authorizing paymentsIf you detect any unauthorized activity, freeze your card immediately and contact Online Support.

Want to track on-chain Smart Money anytime, anywhere? The MoonX App has optimized the Auto Copy Trading workflow, so you can follow high-potential tokens with one tap and copy trades in seconds.This guide will walk you through the key steps on the BYDFi App, including how to enter the Copy Trading page, create a strategy, prepare funds, set parameters, and manage your strategies.1. Enter the Copy Trading Page (MoonX App)Follow these steps to access MoonX Auto Copy Trading:Open the BYDFi AppSwitch to “MoonX” mode from the top menu to enter the on-chain trading systemTap the “Copy Trading” icon in the bottom navigation bar2. Create an Auto Copy Trading StrategyFollow Top Traders (Leaderboard)If you want to follow strong-performing wallets, you can use the Leaderboard to choose quickly:On the Copy Trading page, tap the “Top Traders” tabView real-time rankings for 7D / 30DCheck each address’s: Total profit Win rate Recently bought tokensSelect a trader and tap “Copy” to create the strategyCustom Copy (Enter Wallet Address)If you already have a wallet address you want to follow, you can create a custom strategy in Copy Trade:Go to the “Copy Trade” pageTap “Create” in the top-right corner💡 Reminder: For your first copy trade, please read and confirm the risk notice to understand potential on-chain volatility and rollback risks.Choose based on your needs: Single Wallet Copy (follow one address) Multi-Wallet Copy (follow multiple addresses)Enter the wallet address you want to follow3. Fund Preparation & Wallet SetupOn the strategy setup page, the system will display your “Wallet” balance.What if the Balance Is Not Enough?If your balance is insufficient:Tap “Deposit Now”Quickly transfer SOL from your exchange account or deposit externally⚠️ Recommended Minimum: Keep at least 0.05 SOL in your wallet to ensure your strategy can run smoothly.4. Configure Auto Copy Trading ParametersAfter funding your wallet, you can adjust strategy settings based on your risk preferences.Buy MethodChoose one of the following buy methods:Max Buy AmountFixed AmountFixed RatioTrade Details (Buy Settings)Tap “Buy Settings” to fine-tune details such as:TipsPriority feeSlippage tolerance (recommended ≥ 30%)Sell Mode (Exit Strategy)You can decide whether to follow sells or use risk controls:Do not follow sellSet Take Profit / Stop Loss (helps manage exits and reduce risk)Preferences (Advanced Settings)For more professional strategy control, you can customize:Protocol filter: Select Raydium, Pump.fun, Meteora, etc.Blacklist: Enter token contract addresses to exclude specific tokensRange limits: Set minimum / maximum copy buy amountScheduled run: Set time periods for daily auto executionTotal copy amount limit: Avoid exceeding your planned total investmentCreate StrategyAfter confirming all parameters, tap “Create Copy Strategy” at the bottom of the page to complete setup.5. Manage & Monitor Your Copy StrategiesAfter creating a strategy successfully, you will see a “Created Successfully” message.Go to the “Copy Trade” tab to view all active strategies.What You Can MonitorOn the strategy list page, you can check:Strategy status: Running / Paused / InvalidPnL data: Total buy amount, number of copy trades, realized PnLControls: Tap the top-right icon to: Pause strategy Edit strategy End strategy

Looking to catch the next 100x meme coin? MoonX has launched the Same-Block Auto Copy Trading feature, enabling you to mirror the trades of profitable on-chain wallets in real time. With just one click, you can automatically sync their buy/sell actions without constant monitoring and tap into high-frequency on-chain trading opportunities.This guide will walk you through setting up your copy trading wallet, funding it with SOL, configuring your strategy, and activating automated copy trading with ease.🚀 How to Copy Trading on MoonX1. Activate Your MoonX Copy Trading WalletLog in to your BYDFi account, tap MoonX - Copy Trade in the main menu to access the copy trade interfaceClick the Copy Trade button to activate your dedicated copy trading wallet.Carefully review the risk disclosure to complete wallet activation.💡 Note: The MoonX copy trading wallet is specially designed for on-chain meme coin trading. It stores assets separately from your main account for added security and streamlined operations.2. Deposit SOL to Your Copy WalletTap your profile icon and go to FundsSelect the newly activated copy trade wallet, then tap Receive to open the deposit pageChoose to transfer SOL from BYDFi exchangeOr another wallet by copying the address⚠️ Note: Your copy trading wallet must hold at least 0.05 SOL to activate a strategy.3. Choose a Trader to CopyOpen the Top Traders leaderboard to browse real-time profitable walletsSelect a address you want to follow, and tap the Copy button under the address to begin strategy configuration4. Configure Your Auto Copy Trading StrategyYour settings will directly affect copy trade results. Carefully choose the following key parameters:📌 Copy Buy Mode (Select One):Max Copy: Sync the full amount the target wallet spends, capped at your defined max limitFixed Amount: Follow each trade with the same set amount – great for beginners with a fixed budgetFixed Ratio: Mirror a percentage of the target trade, with an optional max limit – ideal for flexible control✅ Tip for Beginners: Start with Fixed Amount mode to better manage your risk.🛠️ Advanced Settings (Optional):Buy Trigger Range: Only follow trades over a certain amountDEX Selection: Choose specific DEXs like Raydium or Pump for trade executionToken Blacklist: Manually exclude tokens you don’t want to copy (enter contract addresses)🔧 Trading Parameters:Tips: Boost transaction speed on-chain – recommended ≥ 0.001 SOLSlippage Tolerance: Suggested ≥ 20% to prevent failed trades from volatilityPriority Fee: Adjust gas tiers freely to increase the chance of securing the transaction5. Activate Your Copy Trading StrategyAfter confirming all parameters, tap SaveThe strategy activates instantly and starts tracking the target address’s new tradesView live strategy status and trade history in the Copy Trade moduleReal-time data includes:Total Purchase AmountNumber of Copy TradesRecent TransactionsCopy Trading Status6. Stop or Edit Copy Trading StrategyYou can pause, modify, or terminate your copy trading strategy anytime from the "Copy Trade" page.❓ FAQQ1: What if a copy trade fails? Will it retry automatically?A: If a trade fails due to insufficient SOL, low slippage settings, etc., you can manually top up funds or adjust your settings to resume the strategy.Q2: Can I copy multiple wallets at once? A: Currently, each MoonX copy wallet supports one active strategy. Multi-wallet copy functionality is under development. Stay tuned for updates!

At BYDFi, you can easily buy cryptocurrencies using your fiat balance. This guide will walk you through the basic information and step-by-step process to help you complete your purchase quickly and smoothly.Basic InformationPurchase Flow: Complete KYC verification → Deposit fiat to your fiat account → Buy crypto using your fiat balanceSupported Fiat Currencies: USD, EUR, CHF, AUD, JPY (Note: USD transactions are only available via domestic U.S. bank transfers)Supported Cryptocurrencies: BTC, ETH, USDT, USDCMinimum Trade Amount: Equivalent of $50 USD per transactionSettlement Time: InstantFees: Please refer to the image below🛒 How to Buy Crypto with Fiat Balance on BYDFi1. Log In and Access One-Click BuyLog in to your BYDFi account.Tap “Buy Crypto” in the middle of the page.Select “One-Click Buy.”2. Select Currency and AmountChoose your preferred fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH) from the dropdown menus.Enter the amount you want to pay in fiat.The system will automatically calculate and display the amount of crypto you will receive.Click “Buy” to continue.3. Choose “Buy Crypto with Fiat” as Payment MethodIf Your Fiat Balance Is Insufficient:Click "Deposit" to top up your account.👉 Read: How to Deposit Fiat with Bank Transfer?If Your Balance Is Sufficient:You’ll be taken to the "Confirm Order" page.Click "Confirm" to complete the purchase.Your crypto will be credited to your Spot Account within 1 hour.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history.🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Spot DCA is an intelligent trading bot on BYDFi that helps users accumulate crypto assets over time through a Dollar-Cost Averaging (DCA) strategy. Instead of trying to time the market, the bot automatically buys your selected tokens at fixed intervals, smoothing out price volatility and reducing short-term risks.This feature is especially suitable for:Long-term investors who want to steadily build crypto holdings.Users who are not concerned with short-term price fluctuations.Traders who don’t have time to monitor the market in real time.How to Set Up Spot DCA on BYDFi (PC)1. Access Spot DCALog in to your BYDFi account (PC).From the top navigation bar, click Trading → Trading Bots.Select Spot DCA to enter the strategy creation page.2. Configure Your DCA StrategyOn the creation page, you can:Rename the bot (optional).Choose your target token (e.g., BTC, ETH).Set your fixed investment amount (e.g., 100 USDT).Select your investment frequency (e.g., daily, weekly, monthly).3. Start the BotAfter confirming your settings, the bot will automatically purchase the token at your chosen frequency.You can view the performance of your past strategies on the Spot DCA page.Example CalculationSuppose you set the following parameters:Target Token: ETHInvestment Amount: 100 USDTFrequency: WeeklyDuration: 1 MonthTrading results:WeekTrading PriceTrading Volume1st1,8600.053763442nd1,6500.060606063rd1,7700.056497174th1,7000.05882352📌 Average Entry Price = (1,860 + 1,650 + 1,770 + 1,700) ÷ 4 = 1,745 USDT👉 If you directly invested 400 USDT in Week 1, your entry price would have been 1,860 USDT.👉 With Spot DCA, the average entry price drops to 1,745 USDT, lowering your cost through DCA.Important NotesIf your Spot Wallet balance is insufficient, the investment plan will automatically pause until you deposit more funds.You can manually stop the strategy at any time.

MoonX provides 24/7 trading of xStocks — tokenized U.S. stocks and ETFs such as Apple, Tesla, and NVIDIA. With the BYDFi App, you can easily gain exposure to U.S. equities directly from the blockchain, anytime and anywhere. This guide will walk you through the step-by-step process for trading xStocks on MoonX via the mobile app.Steps to Trade xStocks on MoonX App1. Log in to Your AccountOpen the BYDFi App, log in to your account, and tap the MoonX on the homepage.2. Access the xStocks PageFrom the MoonX homepage, select xStocks to view available trading options.3. Prepare Your FundsIf you don’t have SOL in your account, tap Add Funds to deposit or transfer assets into your MoonX account.⚠️ Note: Deposits and withdrawals require a small Solana (SOL) Gas fee, which is charged by the blockchain validators, not by MoonX.4. Select a Trading PairOn the trading interface, choose the xStocks trading pair you want, then tap Trade to enter the detailed trading page.5. Choose a Trading ModeOn the order panel, select your preferred trading method:Limit Order – Place an order at your desired price.Market Order – Buy or sell instantly at the best available price.One-Click Buy/Sell – Enter or select an amount and tap Buy or Sell. The system will automatically execute the order at the market price, ideal for fast execution.6. Enter Order DetailsEnter the amount you want to buy or sell.For Limit Orders, set your price.Tap Buy or Sell to confirm the order.7. Track Your OrdersAfter placing an order, check the status in the Orders  or My Holdings section of the App.⚠️ Important NotesMoonX charges a 1% trading fee for xStocks, based on the standard platform rules.xStocks provide price exposure only — they do not include dividends, voting rights, or shareholder privileges.Be mindful of market volatility and Solana Gas fees when trading.

MoonX provides users with 24/7 trading of tokenized U.S. stocks and ETFs (xStocks), allowing you to gain exposure to assets like Apple, Tesla, and NVIDIA directly on the blockchain. This step-by-step guide will show you how to trade xStocks on the PC version of MoonX. Whether you are a beginner or an experienced trader, you can get started easily.Step-by-Step Guide to Trading xStocks on MoonX (PC)1. Log in to Your AccountLog in to your BYDFi account and go to the MoonX trading page.2. Access the MoonX MarketOn the homepage navigation bar, click Markets → xStocks.Search for the xStocks token you want to trade (e.g., AAPLX, TSLAX, NVDAX, SPYX).3. Prepare FundsIf your account does not have SOL, deposit or transfer funds into your MoonX account.⚠️ Reminder: Deposits and withdrawals require a small Solana Gas Fee, charged by blockchain validators (not MoonX).4. Select Trading PairOn the trading interface, click the desired trading pair to open its detailed trading page.5. Choose Trading ModeIn the trading interface, select your preferred order type:Limit Order: Place an order at your chosen price.Market Order: Execute instantly at the best available market price.6. Enter Trade DetailsEnter the amount you want to buy or sell.If using a limit order, set your price.Click Buy / Sell to confirm your order.7. Check Order StatusAfter placing your order, you can track it in My Positions or Orders.⚠️ Important NotesA 1% trading fee applies to xStocks, following MoonX standard rules.xStocks provide only price exposure and do not grant dividends, voting rights, or shareholder privileges.Always pay attention to market volatility and Solana Gas Fees when trading.

What is xStocks on MoonX?xStocks are tokenized representations of U.S. stocks and ETFs (such as Apple, Tesla, or the S&P 500 ETF) launched by Backed in May 2025.Each xStock token is backed 1:1 by the corresponding real-world asset and can be traded 24/7 on the MoonX Spot Market using SOL.This enables crypto traders to gain exposure to U.S. equities directly on-chain without leaving the blockchain ecosystem.How are xStocks backed 1:1?Each xStock token is fully collateralized with the equivalent number of underlying shares, held by a regulated independent custodian on behalf of the issuer.For every xStock minted, one real stock share is reserved.This ensures a 1:1 economic link between the token and the underlying equity.How does trading xStocks on MoonX work?MoonX allows continuous trading of tokenized U.S. stocks and ETFs 24/7.Primary Market (NYSE, Nasdaq, etc.): Open during U.S. trading hours and serves as the price anchor.Secondary Market (MoonX Spot): Open 24/7, enabling users to trade even when U.S. markets are closed.Outside of U.S. trading hours, xStock prices may fluctuate based on news, pre-market sentiment, or after-hours events.Is investing in xStocks the same as owning real stocks?No. Holding xStocks only provides price exposure and does not grant equity ownership.❌ No voting rights❌ No dividends❌ No shareholder privilegesxStocks are designed for trading, diversification, and portfolio exposure, not for direct stock ownership.What xStocks trading pairs are available on MoonX?MoonX supports a variety of popular U.S. stocks and ETFs, including:Apple (AAPLX)Tesla (TSLAX)NVIDIA (NVDAX)SPDR S&P 500 ETF (SPYX)➡️ Please check MoonX xStocks page.Are there fees for trading xStocks on MoonX?Yes. xStocks trading fees follow the same rules as other tokens on MoonX, with a standard 1% trading fee (discounts may apply depending on your user level).In addition, on-chain deposits and withdrawals require a small SOL gas fee, which is collected by the Solana network validators, not by MoonX.Can I deposit and withdraw xStocks?Yes. MoonX supports deposits and withdrawals via the Solana (SOL) network.Always withdraw xStocks to a compatible Solana wallet.Each transfer requires a SOL gas fee.Can I redeem xStocks for real stocks?No. MoonX only offers a secondary market for trading tokenized equities and does not support redemption into real-world shares.Can I trade xStocks 24/7 on MoonX?Yes. Unlike traditional stock markets, xStocks can be traded 24/7 on MoonX Spot.Do xStocks pay dividends?No. xStocks holders do not receive dividends or company-related corporate actions.What risks should I be aware of?Depegging risk: Liquidity gaps, market halts, or technical issues may cause temporary deviations from underlying stock prices.Custody risk: xStocks rely on regulated custodians to secure the underlying assets.Market volatility: News events or after-hours developments can trigger sharp price movements.Network risk: Deposits and withdrawals depend on the Solana network, which may face congestion or delays.DisclaimerxStocks are tokenized assets designed to mirror the price of U.S. equities. They do not represent actual ownership of the underlying shares and do not provide dividends, voting rights, or shareholder privileges.Trading xStocks involves risks, including potential price deviation, market volatility, and reliance on custodians. Please conduct your own research and evaluate your risk tolerance before trading.

Looking for a fast and easy way to buy crypto? BYDFi’s One-Click Buy lets you purchase crypto in just a few simple steps. This guide walks you through the process.💡 Note: You must complete identity verification before purchasing crypto on BYDFi.How to Use One-Click Buy on the BYDFi APP1. Log In and Access One-Click BuyLog in to your BYDFi account.Tap “Buy Crypto” in the middle of the page.Select “One-Click Buy.”2. Select Currency and AmountChoose your preferred fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH) from the dropdown menus.Enter the amount you want to pay in fiat.The system will automatically calculate and display the amount of crypto you will receive.Click “Buy” to continue.📌 Tip: Review the comparison of different payment methods to choose the best option for you.3. Choose a Payment MethodYou can either:Use the system-recommended methodManually select a payment provider based on your preferences.🔍 BYDFi recommends the best available method based on real-time rates from trusted third-party providers.Choose to buy with fiat balance:You’ll be directed to the confirmation page.Click “Confirm” to complete the purchase.Crypto will be credited to your account within 1 hour.* If your fiat balance is insufficient, please click "Bank Transfer" to top up first.👉 How to Deposit Fiat via Bank TransferChoose to buy with credit/debit card:👉 How to Buy Crypto with Credit or Debit CardChoose to buy via third-party providers:Choose a provider from the list.Confirm the details and click "Confirm". The system will redirect you to the provider's website to complete the payment.⚠️ Note: Exchange rates are estimates. Final amounts are determined on the provider’s page. Most third-party services requires identity verification.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history.🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Looking to spend your crypto effortlessly? The BYDFi Card is a Visa debit card that allows you to use your digital assets for everyday purchases — both online and in-store — across the globe. Follow this step-by-step guide to apply for your BYDFi Card on the PC web platform.How to Get Started with Your BYDFi Card1. Access BYDFi Card Application PageLog in to your BYDFi account on the official website and navigate to BYDFi Card in the top navigation bar.2. Complete KYC Verification (Required)Before applying, you must complete identity verification (KYC) on the BYDFi platform.✅ KYC Requirements:Upload a valid government-issued IDTake a live selfieWait for approval (usually within 24 hours)💡 This ensures account safety and regulatory compliance.3. Choose Your Card TypeAfter KYC approval, return to the Card page.Select your preferred card type (Physical or Virtual).Review the features, fees, and spending limits for each.Click “Apply Now” to continue.📦 Note: Stay tuned for the upcoming launch of the BYDFi physical card.4. Enter Personal InformationInput your full legal name, date of birth, and ID number.Ensure all details match your KYC records to avoid rejection.Required Info:Full NameDate of BirthGovernment-issued ID numberEmail and phone numberCurrent residential address🚫 Card applications from restricted countries will be denied.For more details, please refer to 👉 List of Countries and Regions Where the BYDFi Card Is Not Supported5. Submit AddressTo apply for a BYDFi Card, please make sure you are not located in a country where cards cannot be issued For physical cards:Enter your full delivery address with country and postal codeProvide a valid email and phone numberConfirm all details before submitting6. Submit and Wait for ApprovalOnce your application is submitted, BYDFi will review your request⏱️ Processing & Delivery Timelines:Virtual Card: Reviewed within 24 hoursPhysical Card: Takes 4 to 8 weeks including delivery time📦 For delivery status and tracking number, please contact customer support🛒 Start Using Your BYDFi CardAfter receiving the card:Log in to your BYDFi account and activate the card under the Card Management section.Deposit funds to your card wallet and begin using it for online or in-store purchases worldwide.❓ Need Help?If you experience any issues during the application process, BYDFi’s support team is ready to help 24/7.📧 Email: [email protected]💬 Live Chat: Click the chat icon at the bottom-right corner of the official BYDFi website

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely withdraw USD, CHF, CAD, EUR, JPY, and AUD via bank transfers.How to Withdraw Fiat with Bank Transfer on BYDFi ?1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar, click "Fiat Deposit", and then select "Withdraw".⚠️ Note:KYC identity verification is required before initiating any fiat withdrawal.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to withdraw and enter the withdrawal amount.4. Choose the Payment Method: Wire TransferAfter confirming the amount and currency, click the "Withdraw" button. The system will guide you through the next steps.5. Confirm Order DetailsYou can either use an existing linked bank account or add a new one.Once all information is confirmed, click "Confirm Withdrawal" to submit your withdrawal request.⚠️ Notes: The credited amount may differ due to bank fees, which vary by institution. BYDFi does not charge any withdrawal fees.6. Submit and Wait for ProcessingOnce submitted, your funds will be transferred to the designated bank account. Processing typically takes 1 to 3 business days, subject to your bank’s timeline.7. Add a New Bank Account (If Needed)To link a new bank account, enter your bank details and click "Continue." You’ll be redirected to the withdrawal confirmation page to complete the process.📊 How to Check Order HistoryClick "Orders" in the top-right corner to view your full fiat transaction history.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

At BYDFi, you can easily buy cryptocurrencies using your fiat balance. This guide will walk you through the basic information and step-by-step process to help you complete your purchase quickly and smoothly. Basic InformationPurchase Flow: Complete KYC verification → Deposit fiat to your fiat account → Buy crypto using your fiat balanceSupported Fiat Currencies: USD, EUR, CHF, AUD, JPY (Note: USD transactions are only available via domestic U.S. bank transfers)Supported Cryptocurrencies: BTC, ETH, USDT, USDCMinimum Trade Amount: Equivalent of $50 USD per transactionSettlement Time: InstantFees: Please refer to the image below 🛒 How to Buy Crypto with Fiat Balance on BYDFi1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar and click "One-Click Buy"3. Select Your Fiat Currency and CryptoChoose your desired fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH).Enter the amount you want to spend in fiat.The system will automatically calculate and display the crypto amount.Click "Buy" to continue.4. Choose “Buy with Fiat Balance” as Payment MethodIf Your Fiat Balance Is Insufficient:Click "Bank Transfer" to top up your account.👉 Read: How to Deposit Fiat with Bank Transfer?If Your Balance Is Sufficient:You’ll be taken to the "Confirm Order" page.Click "Confirm" to complete the purchase.Your crypto will be credited to your Spot Account within 1 hour.📊 How to Check Order History and Fiat BalanceView Your OrdersClick “Orders” in the top-right corner of the screen to see your purchase history and order status.Check Your Fiat BalanceGo to "Assets > Fiat Account" in the left sidebar to view your available fiat funds.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

If you used the Buy Crypto function and the funds haven’t been credited to your BYDFi account, don’t worry—this guide will help you understand the possible reasons and how to resolve the issue.✅ Before Contacting BYDFi, Please Confirm the Following:1. KYC and Payment CompletionEnsure that:You have completed the KYC (identity verification) process with the third-party payment provider (e.g., Banxa, Transak, etc.).Your payment has been successfully processed.2. Check for Confirmation EmailLook in your email inbox (and spam folder) for a transaction confirmation email from the service provider.If you haven’t received one, the transaction may still be pending or failed.📌 Tip: In such cases, BYDFi recommends contacting the crypto payment provider directly. 👉 How to Contact Customer Support for Crypto Service ProvidersIf Everything Is Confirmed but Funds Are Still MissingYou can now contact BYDFi Customer Support for assistance. Please prepare the following information:UID – Your BYDFi account numberTransaction Hash (TxID) – Provided by the service providerConfirmation Email – A screenshot or forward of the confirmation from the third-party payment serviceSubmit these details via:Live Chat on the BYDFi websiteEmail: [email protected]🧭 How to Find Key Information🔹 How to Find Your UID (APP)?1. Log in to your BYDFi account.2. Click on profile icon.3. Your UID will be shown under your user name.🔹 What is a Confirmation Email?A confirmation email is sent by the third-party crypto payment provider after your purchase is successful. It usually contains:Transaction amount and currencyReference numberPayment statusEstimated arrival time📌 Keep this email handy when contacting support—it helps us track your deposit faster.💡 ReminderBYDFi does not directly process fiat payments; all purchases are handled by trusted third-party providers.Processing time varies by provider and payment method.Always ensure you’ve passed KYC and used a compatible payment method (e.g., Visa, Mastercard, Apple Pay).Need more help? Our support team is here 24/7.Live Chat | Email: [email protected]

If you used the Buy Crypto function and the funds haven’t been credited to your BYDFi account, don’t worry—this guide will help you understand the possible reasons and how to resolve the issue.✅ Before Contacting BYDFi, Please Confirm the Following:1. KYC and Payment CompletionEnsure that:You have completed the KYC (identity verification) process with the third-party payment provider (e.g., Banxa, Transak, etc.).Your payment has been successfully processed.2. Check for Confirmation EmailLook in your email inbox (and spam folder) for a transaction confirmation email from the service provider.If you haven’t received one, the transaction may still be pending or failed.📌 Tip: In such cases, BYDFi recommends contacting the crypto payment provider directly. 👉 How to Contact Customer Support for Crypto Service ProvidersIf Everything Is Confirmed but Funds Are Still MissingYou can now contact BYDFi Customer Support for assistance. Please prepare the following information:UID – Your BYDFi account numberTransaction Hash (TxID) – Provided by the service providerConfirmation Email – A screenshot or forward of the confirmation from the third-party payment serviceSubmit these details via:Live Chat on the BYDFi websiteEmail: [email protected]🧭 How to Find Key Information🔹 How to Find Your UID (PC)Log in to your BYDFi accountClick on the profile icon in the upper-right cornerYour UID will appear below your username🔹 What is a Confirmation Email?A confirmation email is sent by the third-party crypto payment provider after your purchase is successful. It usually contains:Transaction amount and currencyReference numberPayment statusEstimated arrival time📌 Keep this email handy when contacting support—it helps us track your deposit faster.💡 ReminderBYDFi does not directly process fiat payments; all purchases are handled by trusted third-party providers.Processing time varies by provider and payment method.Always ensure you’ve passed KYC and used a compatible payment method (e.g., Visa, Mastercard, Apple Pay).Need more help? Our support team is here 24/7.Live Chat | Email: [email protected]

Want to transfer digital assets from your BYDFi account to MoonX instantly? With the in-app Quick Withdrawal feature, you can complete transfers in seconds — no need to manually enter wallet addresses, making it both secure and convenient.Why Choose BYDFi → MoonX Quick Transfer?Auto-filled address: Eliminates copy/paste errors by automatically filling in your MoonX deposit address.Instant credit: Funds are credited immediately without waiting for blockchain confirmations.Secure and reliable: Linked accounts ensure your assets are always received correctly.Simple process: Complete transfers in just a few easy steps.Step-by-Step Guide: Transfer Assets to MoonX via BYDFi App1. Open BYDFi App and Switch to MoonXLaunch the BYDFi App.On the homepage top bar, select the MoonX tab.2. Tap Add FundsTap Add Funds.Select Quick Withdrawal from Exchange Account.3. Choose Token and Confirm TransferSelect the cryptocurrency you want to transfer to MoonX.The system will automatically fill in your unique MoonX deposit address.Enter the amount and tap Withdraw. ✅ Once submitted, your assets will be instantly credited to your MoonX wallet.Important NotesEnsure your BYDFi wallet balance is sufficient before making a transfer.Different cryptocurrencies may have minimum withdrawal amounts and restrictions.If you encounter any issues, please contact BYDFi Customer Support via Live Chat for assistance.👉 With BYDFi App’s Quick Transfer feature, you can move funds into MoonX securely and instantly, making it easier than ever to start trading.📱 Available on iOS/Android

Spot DCA is a smart trading bot that helps users accumulate crypto over time by following a cost averaging strategy (DCA). Instead of trying to time the market, the bot automatically buys your selected token at regular intervals, lowering the impact of short-term volatility.This feature is ideal for:Long-term holders who want to steadily build their portfolio.Traders who don’t care about short-term price fluctuations.Users who don’t have time to monitor the market every day.How to Set Up Spot DCA on BYDFi App1. Access Spot DCAOn the BYDFi APP homepage, tap More.Select Bots.Choose Spot DCA, and the system will take you directly to the strategy creation page.2. Configure Your StrategyOn the creation page, you can:Rename the bot (optional).Choose your target currency (e.g., BTC, ETH).Set the fixed investment amount (e.g., 100 USDT).Select investment frequency (e.g., daily, weekly, monthly).3. Start the BotOnce confirmed, the bot will automatically purchase crypto at your chosen frequency.You can view the performance of past runs directly on the Spot DCA page.Example CalculationIf you set the following parameters:Target Currency: ETHInvestment Amount: 100 USDTFrequency: WeeklyDuration: 1 MonthHere’s how the cost averaging works:WeekTrading PriceTrading Volume1st1,8600.053763442nd1,6500.060606063rd1,7700.056497174th1,7000.05882352Average Entry Price = (1,860 + 1,650 + 1,770 + 1,700) ÷ 4 = 1,745 USDT👉 If you had bought 400 USDT of ETH in the first week, your cost would have been 1,860 USDT.👉 With Spot DCA, the average cost is 1,745 USDT — a better entry price thanks to DCA.Important NotesIf your Spot Wallet balance is insufficient, Spot DCA will pause automatically until you deposit more funds.You can stop the strategy at any time.🎥 YouTube TutorialWatch the full walkthrough to see how Spot DCA works in real-time. 👉 YouTube Tutorial

Understanding DelistingIf the BYDFi team finds out that the current item does not meet the requirements to be online or the item is discontinued, the item may be taken down in order to maintain the user's trading experience.How Do I Know When a Token Is Going to Be DelistedWe notify users of the item's removal through various means, including official announcements, community announcements, emails, etc.Before the item is taken down, users can still trade until the transaction is stopped.How to Handle Tokens Scheduled for DelistingIf you hold tokens on BYDFi that have been scheduled for delisting, please follow these steps:1. Stop Depositing• Avoid depositing the delisted tokens after the deposit service has been closed, as this may result in unnecessary asset loss.2. Sell Delisting Token• Check if the balance of the delisted tokens in your Spot account meets the minimum trading amount. The minimum trading amount on BYDFi Spot is 10U.• If your balance of delisted tokens ≥ the minimum order amount, please complete the trade as soon as possible.• If your balance of delisted tokens < the minimum order amount, you can convert the remaining tokens into BYD Points.3. Withdrawal• Check if the balance of the delisted tokens in your Spot account meets the minimum withdrawal amount.• If your token balance ≥ the minimum withdrawal amount + withdrawal fees, please complete the withdrawal as soon as possible.• If your token balance < the minimum withdrawal amount + withdrawal fees, withdrawal is not possible. Please proceed with trading or convert the remaining tokens into BYD Points based on the specific balance.Will I Lose My Money if I Miss the Token Removal Announcement?If you do not sell or withdraw your tokens before the token removal, BYDFi team will try to retrieve the asset for you, but we cannot guarantee the retrieval for you.If you contact customer service and confirm that the asset can be recovered, you will have to pay for the process fee and provide the corresponding address, no additional fee will be charged.The asset recovery process will take 7-10 working days, so please be patient and we will notify you by email as soon as the results are available.Users must apply for token recovery within two months after the removal of the token.