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Want to quickly convert your crypto into fiat? BYDFi’s One-Click Sell feature allows you to sell crypto easily from your desktop. Follow the steps below:💡 Please complete KYC verification before using One-Click Sell.Step 1: Log in and Access One-Click Buy/SellLog in to your BYDFi accountHover over Buy Crypto in the top navigation barClick One-Click Buy/SellStep 2: Select Cryptocurrency and AmountClick Sell on One-Click Buy/Sell pageChoose your desired cryptocurrency and fiat currency from the dropdown menusEnter the amount of crypto you want to sellThe system will automatically calculate the fiat amount you’ll receiveAfter confirming the details, click the Sell buttonStep 3: Choose a Selling MethodYou will see available payment options along with real-time exchange rates. Currently, two methods are supported:Option 3.1: Sell via Wire TransferFirst-time users need to bind a debit cardEnter your card information and click ConfirmReview the order details, select the saved or newly added card, then click Confirm to proceed🔎 To view or remove a card, click Card Management in the upper right cornerOption 3.2: Sell via Third-Party ProviderUnder Payment Channel, choose a supported third-party service providerReview the order details and click Confirm. You will be redirected to the provider’s site to complete the transaction⚠️ Exchange rates are for reference only. Final amounts are based on the provider’s website ⚠️ Most third-party platforms may require an additional KYC verificationStep 4: View Order HistoryClick Orders in the top right cornerView your transaction history and order statusStep 5: FAQs and Customer SupportIf you encounter any issues, click FAQ in the top right cornerOr contact BYDFi Support

General Terms of UseThese General Terms of Use contain general information that applies to your use of the BYDFi Card. You are encouraged to read these Terms of Use carefully. If you have any questions about the General Terms of Use, please contact our customer support. Depending on the country where we are incorporated, the country with which your account is registered, and the BYDFi Card you wish to subscribe to, the terms “BYDFi Card,” “we,” “us,” and “our” shall mean or relate to BYDFi BLOCKCHAIN LIMITED and/or its affiliates (referred to collectively herein as “BYDFi Card”).For the purposes of these General Terms of Use, the following definitions apply:User ("you," "your"): Refers to any individual or entity that accesses, uses, or interacts with the BYDFi Website, products, or services.Services: Refers to any features, functionalities, digital assets, financial products, or other offerings made available by BYDFi Card through its Website or any affiliated platforms.Website: Refers to [www.bydfi.com/card], including all associated webpages, subdomains, and any other digital platforms operated by BYDFi.Account: Refers to a registered user profile created with BYDFi, enabling access to certain features, products, or services.BYDFi owns any content made available on the BYDFi Card page. By accessing and using the BYDFi Card and services, you confirm that you have read, understood, and accepted these General Terms of Use and agree to comply with them. If you do not agree to any of the terms of these General Terms of Use, you must not use or stop using any BYDFi Card.You acknowledge and accept the inherent risks associated with the use of financial services and digital transactions, including but not limited to fraud, market volatility, system disruptions, and third-party failures.BYDFi Card shall not be held liable for any direct or indirect losses, damages, or inconveniences arising from such risks, unless caused by gross negligence or willful misconduct on the part of BYDFi.Other Applicable TermsThese Terms of Use are supplemented by:Privacy Policy: Covers data processing and cookie usage. Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with applicable data protection laws.Product-Specific Terms: Additional terms may apply to specific BYDFi Card.AmendmentsBYDFi reserves the right to update these Terms at any time without prior notice. Continued use of the services implies acceptance of the revised terms.Website Access & AvailabilityBYDFi does not guarantee uninterrupted access to its Website, products, or services. Availability may be affected by factors beyond our control, including but not limited to maintenance, technical issues, regulatory requirements, or security concerns.While we strive to provide accurate and up-to-date content, BYDFi makes no representations or warranties regarding the completeness, accuracy, or reliability of any information provided on its Website. We are not liable for any errors, omissions, or outdated information.BYDFi reserves the right to modify, suspend, or discontinue any part of its Website, products, or services at any time, with or without prior notice.We may amend these Terms from time to time. In the event of significant changes, we will provide reasonable prior notice by posting updates on the BYDFi Website or, where possible, notifying you via email. Your continued use of the Website or Services after such amendments constitutes your acceptance of the revised Terms.Website Access & AvailabilityBYDFi does not guarantee uninterrupted availability of its website and services.Content may be outdated, and BYDFi Card is not liable for errors or omissions.BYDFi may suspend or modify its services at any time without notice.Representations and WarrantiesYou represent and warrant that you will not use BYDFi Card services:For money laundering or financial crimes.In violation of trade sanctions.To gain unauthorized access to BYDFi's systems.You are not subject to any sanctions or restrictions issued by any competent authority.Know-Your-Customer (KYC) & Anti-Money Laundering (AML)To comply with applicable KYC (Know-Your-Customer) and AML (Anti-Money Laundering) regulations, BYDFi may require you to provide certain verification documents, including but not limited to identification, proof of address, and financial details.You acknowledge and agree that BYDFi Card may disclose your information (whether individual or corporate) to third-party service providers for the purpose of KYC verification. These service providers are contractually obligated to maintain strict confidentiality and comply with applicable data protection laws to safeguard your information against unauthorized access or breaches. Failure to provide the required KYC/AML documents or meet verification requirements may result in restrictions, suspension, or termination of your account.BYDFi reserves the right to share relevant information with regulatory authorities, financial institutions, or law enforcement agencies as required to comply with legal obligations.Acceptable Use PolicyYou agree not to use BYDFi Card services:In violation of any law or regulation.For fraudulent or unlawful activities.To upload malicious software or disrupt network traffic.To infringe intellectual property rights.Force MajeureBYDFi is not liable for service disruptions due to unforeseen events such as natural disasters, wars, government actions, or cyberattacks.Intellectual Property RightsAll content on BYDFi Card's page is the property of BYDFi and may not be copied, republished, or distributed without consent. Limitation of LiabilityBYDFi Card is not liable for:Business losses, lost profits, or revenue loss.Data breaches due to hacking or malware.Service unavailability.Any claims exceeding the fees paid by the user in the past three months.IndemnificationYou agree to indemnify BYDFi Card against any claims, losses, damages, and expenses resulting from:Breach of these Terms.Intellectual property violations.Fraudulent or negligent conduct.Account Suspension & TerminationBYDFi Card may suspend or terminate accounts for:Failure to provide accurate information.Fraudulent activities.Security concerns or regulatory non-compliance.Prolonged account inactivity.If a breach of these Terms is identified, BYDFi reserves the right to determine, at its sole discretion, whether a violation has occurred and take appropriate action. Failure to comply may result in:Immediate, temporary, or permanent suspension or termination of your right to use the BYDFi Website, products, or services.Issuance of a formal warning.Legal proceedings to seek reimbursement for all costs incurred as a result of the breach, including but not limited to reasonable administrative and legal fees.Further legal action as deemed necessary.Disclosure of relevant information to law enforcement or regulatory authorities if required or deemed appropriate.The above actions are not exhaustive, and BYDFi reserves the right to take any other measures it reasonably deems necessary to protect its interests, comply with legal obligations, or enforce these Terms.Card Validity and TerminationThe BYDFi Card is generally valid for a period of three years from the date of issuance, unless otherwise specified. The expiration date will be printed on the physical card and displayed in your account interface.However, BYDFi reserves the right to suspend or terminate the BYDFi Card before its expiration date under the following conditions:The card balance is insufficient to cover applicable monthly maintenance fees for a continuous period.The card has not been used for any activity for a period, and is considered inactive;There is any breach of these Terms, suspicious activity, or a violation of applicable laws or regulations.In such cases, BYDFi may cancel the Card without prior notice. Users are responsible for ensuring sufficient balance and active use of the Card to avoid premature termination.Refunds & Dispute ResolutionRefund requests must be submitted within 3 working days of the original transaction and will be processed at our discretion, provided that the transaction was not used for unlawful activities or in violation of these Terms. Chargebacks may lead to account suspension and legal action.Disputes must first be addressed with customer support; unresolved disputes are subject to arbitration in Hong Kong.Entire AgreementThese Terms constitute the full agreement between you and BYDFi, superseding any prior agreements or understandings.For any inquiries, contact us at [email protected].

At BYDFi, you can easily buy cryptocurrencies using your fiat balance. This guide will walk you through the basic information and step-by-step process to help you complete your purchase quickly and smoothly.Basic InformationPurchase Flow: Complete KYC verification → Deposit fiat to your fiat account → Buy crypto using your fiat balanceSupported Fiat Currencies: USD, EUR, CHF, AUD, JPY (Note: USD transactions are only available via domestic U.S. bank transfers)Supported Cryptocurrencies: BTC, ETH, USDT, USDCMinimum Trade Amount: Equivalent of $50 USD per transactionSettlement Time: InstantFees: Please refer to the image below🛒 How to Buy Crypto with Fiat Balance on BYDFi1. Log In and Access One-Click BuyLog in to your BYDFi account.Tap “Buy Crypto” in the middle of the page.Select “One-Click Buy.”2. Select Currency and AmountChoose your preferred fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH) from the dropdown menus.Enter the amount you want to pay in fiat.The system will automatically calculate and display the amount of crypto you will receive.Click “Buy” to continue.3. Choose “Buy Crypto with Fiat” as Payment MethodIf Your Fiat Balance Is Insufficient:Click "Deposit" to top up your account.👉 Read: How to Deposit Fiat with Bank Transfer?If Your Balance Is Sufficient:You’ll be taken to the "Confirm Order" page.Click "Confirm" to complete the purchase.Your crypto will be credited to your Spot Account within 1 hour.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history.🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely deposit USD, CHF, CAD, EUR, JPY, and AUD via bank transfer.How to Deposit Fiat with Bank Transfer on BYDFi ?1. Log in to your BYDFi account2. Tap “Buy Crypto” in the middle of the page, and then select "Bank Transfer"⚠️ Note:Identity verification is required before initiating any fiat deposit.Even if you’ve already completed KYC and POA on BYDFi, the payment service provider, Legend Trading, may require additional verification, such as completing a questionnaire.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to deposit and enter the deposit amount.4. Choose a Payment MethodAfter confirming the amount and currency, click the "Deposit" button. The system will guide you through the next steps.5. Complete Verification and QuestionnairePlease complete identity verification, link your account as instructed, and finish the Legend Trading questionnaire.6. Get Bank Information and Make the TransferOnce your identity verification is approved, the system will redirect you to a deposit instruction page. Follow the instructions to initiate the transfer via your online banking or mobile app.Log in to your bank, go to the "Transfer" section, and input the bank information provided.After completing the transfer, click the "Confirm" button.❗️Important: Be sure to include the "Reference Code" in the "Other Information", "Remarks", or "Notes" field of your transfer. This code is used to correctly match your funds to your account. Omitting the code may result in delays or failed deposits.7. Deposit in ProgressOnce the transfer is completed, please allow 1 to 3 business days for the funds to deposit in your BYDFi fiat account.📌 Important Notes:For delayed deposits, please contact Legend Trading Support by submit a ticket.In compliance with regulations, you must use the deposited fiat to purchase crypto within 30 days.Any unused fiat balance will be automatically converted to USDT on day 31 after the deposit.📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history. 🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Buying cryptocurrency with a Visa or Mastercard is a fast and secure option. BYDFi supports multiple fiat and crypto currencies, allowing you to complete your purchase in just a few easy steps.Basic InformationKYC Required: You must complete KYC identity verification before using a credit or debit cardSupported Fiat Currencies: Over 30 fiat currencies (e.g., USD, EUR, CHF, CAD, AUD)Supported Cryptocurrencies: BTC, USDT, and 30+ other cryptosTransaction Limits: Minimum $50, Maximum $2,000Recommend: Debit cards typically have a higher success rateIssuer Region & Fees: EEA (European Economic Area): 0.08% per transaction, Non-EEA regions: 2.8% per transaction, UK & USA: 3.5% per transactionAdditional Tip: Some banks may treat the purchase as a cash advance and charge extra feesHow to Buy Crypto with Credit/Debit Card on BYDFi?1. Tap "Buy Crypto" on BYDFi App homepage2. Select "Credit/Debit Card"3. Enter the AmountOn the purchase page, you can select your preferred fiat currency and enter the amount. The system will automatically display the corresponding amount of cryptocurrency you can receive.If you have not yet linked your card, please enter your credit/debit card information to complete the binding process.Please note: You can only use a card under your own name. The cardholder’s name must match the name you used to complete KYC verification on BYDFi.Additional verification: Some transactions may require you to enter a 3D Secure code to complete the payment.4. Bind Your Card and Complete the PurchaseOnce your card is successfully linked:Return to the crypto purchase pageEnter the amount you wish to pay or the amount of crypto you want to receiveTap Buy and confirm the orderYou may choose a saved card or add a new one5. Complete PaymentSelect the card you wish to use, click "Confirm" and enter the CVV/CVC security code of your card. After confirming the payment, the crypto will be automatically credited to your Spot Wallet. You can view your balance in the Spot Account section.📊 How to Check Order HistoryTap the icon in the top-right cornerGo to the Buy/Sell Crypto page under Fiat History to review your past transaction records🙋 FAQs and Customer SupportTap the three-dot (...) icon in the top-right cornerNavigate to the menu to access FAQsStill stuck? Click "Support" for 24/7 assistance.

Want to quickly convert your crypto into fiat? With BYDFi's One-Click Sell feature, you can easily sell your crypto for fiat directly in the App. Here’s a step-by-step guide:💡 Note: You must complete identity verification before selling crypto on BYDFi.Step 1: Log In and Access One-Click Buy Log in to your BYDFi account.Tap “Buy Crypto” in the middle of the page.Select "One-Click Buy."Step 2: Select Crypto and Enter the AmountSwitch to the “Sell” tabChoose the crypto you want to sell (e.g., BTC, ETH) and the fiat currency to receive (e.g., USD, EUR)Enter the amount of crypto you wish to sellThe system will automatically calculate the estimated fiat amountConfirm the details and tap the “Sell” buttonStep 3: Choose a Selling MethodThe system will display all available payment methods and their corresponding rates.Currently, two methods are supported:Option 3.1: Bank Transfer (Wire Transfer)First-time users will be prompted to bind a bank cardEnter your card information and tap “Confirm” to bind itReview the order details, select the linked bank card, then tap “Confirm” to submit🔎 You can tap the menu icon in the top-right corner and go to “Card Management” to view or remove linked cards.Option 3.2: Third-Party ProviderSelect third-party providerReview the order details and tap “Confirm”You’ll be redirected to the provider’s site to complete the transaction⚠️ Rates are for reference only; actual amounts are based on the provider's platform⚠️ Most third-party providers may require an additional KYC verification📊 How to Check Order HistoryClick the icon in the top-right corner and choose "Order Management" to view your fiat transaction history.🙋 FAQs and Customer SupportNeed help? Click here to view FAQ.Still stuck? Click "Support" for 24/7 assistance.

Interested in applying for the BYDFi Visa Crypto Card (virtual card)? Please note that due to international compliance and card issuing policies, some countries and regions are currently not eligible to apply for BYDFi virtual card services.This article lists all countries and regions not supported for BYDFi virtual card applications. Please make sure your location is eligible before applying.🌍 Countries/Regions Not Eligible to Apply for BYDFi Virtual Card🇮🇳 India🇮🇩 Indonesia🇷🇺 Russia🇺🇦 Ukraine🇭🇹 Haiti🇱🇧 Lebanon🇲🇱 Mali🇳🇮 Nicaragua🇻🇪 Venezuela🇦🇫 Afghanistan🇧🇾 Belarus🇧🇮 Burundi🇨🇫 Central African Republic🇨🇩 Democratic Republic of the Congo🇨🇺 Cuba🇪🇷 Eritrea🇬🇼 Guinea-Bissau🇮🇷 Iran🇮🇶 Iraq🇰🇵 North Korea🇱🇷 Liberia🇱🇾 Libya🇲🇲 Myanmar🇷🇼 Rwanda🇸🇱 Sierra Leone🇸🇴 Somalia🇸🇸 South Sudan🇸🇩 Sudan🇸🇾 Syria🇾🇪 Yemen🇿🇼 Zimbabwe🇧🇫 Burkina Faso🇨🇬 Republic of the Congo🇨🇲 Cameroon🇯🇲 Jamaica🇲🇿 Mozambique🇸🇳 Senegal🇹🇿 Tanzania🇵🇼 Palau🇺🇬 Uganda🇿🇦 South Africa🇺🇸 United States🇨🇳 China🇯🇵 Japan🇸🇬 Singapore🇦🇺 Australia🇧🇬 Bulgaria🇰🇭 Cambodia🇰🇪 Kenya🇦🇱 Albania🇦🇲 Armenia🇯🇴 Jordan🇳🇦 Namibia📌 Important RemindersAll applicants must complete KYC identity verification on the BYDFi platform first.The card recipient’s information must match the KYC details (especially name and address).If you are located in a non-supported country, the system will automatically reject your card application.❓ Need Assistance?If you are unsure whether your country is supported for application, please contact the BYDFi customer support team:📧 Email: [email protected]💬 Online Support: Click the chat icon at the bottom right of the official website for instant assistanceStay tuned for BYDFi’s upcoming launch of physical cards!

Looking to spend your crypto effortlessly? The BYDFi Card is a Visa debit card that allows you to use your digital assets for everyday purchases — both online and in-store — across the globe. Follow this step-by-step guide to apply for your BYDFi Card on the PC web platform.How to Get Started with Your BYDFi Card1. Access BYDFi Card Application PageLog in to your BYDFi account on the official website and navigate to BYDFi Card in the top navigation bar.2. Complete KYC Verification (Required)Before applying, you must complete identity verification (KYC) on the BYDFi platform.✅ KYC Requirements:Upload a valid government-issued IDTake a live selfieWait for approval (usually within 24 hours)💡 This ensures account safety and regulatory compliance.3. Choose Your Card TypeAfter KYC approval, return to the Card page.Select your preferred card type (Physical or Virtual).Review the features, fees, and spending limits for each.Click “Apply Now” to continue.📦 Note: Stay tuned for the upcoming launch of the BYDFi physical card.4. Enter Personal InformationInput your full legal name, date of birth, and ID number.Ensure all details match your KYC records to avoid rejection.Required Info:Full NameDate of BirthGovernment-issued ID numberEmail and phone numberCurrent residential address🚫 Card applications from restricted countries will be denied.For more details, please refer to 👉 List of Countries and Regions Where the BYDFi Card Is Not Supported5. Submit AddressTo apply for a BYDFi Card, please make sure you are not located in a country where cards cannot be issued For physical cards:Enter your full delivery address with country and postal codeProvide a valid email and phone numberConfirm all details before submitting6. Submit and Wait for ApprovalOnce your application is submitted, BYDFi will review your request⏱️ Processing & Delivery Timelines:Virtual Card: Reviewed within 24 hoursPhysical Card: Takes 4 to 8 weeks including delivery time📦 For delivery status and tracking number, please contact customer support🛒 Start Using Your BYDFi CardAfter receiving the card:Log in to your BYDFi account and activate the card under the Card Management section.Deposit funds to your card wallet and begin using it for online or in-store purchases worldwide.❓ Need Help?If you experience any issues during the application process, BYDFi’s support team is ready to help 24/7.📧 Email: [email protected]💬 Live Chat: Click the chat icon at the bottom-right corner of the official BYDFi website

Looking to buy crypto with your credit or debit card? This FAQ covers the most common questions to help you complete your purchase smoothly and securely on BYDFi.1. What credit/debit cards does BYDFi support?BYDFi currently supports Visa and Mastercard payments.Note: Please ensure your card supports 3D Secure, and is eligible for international and online transactions. For more details, please refer to: List of Recommended Cards to Use for Buying Crypto2. In which countries/regions can I use a credit/debit card to buy crypto?Visa/Mastercard payments are supported in the following regions:• EEA (European Economic Area) countries• Non-EEA countriesFor the full list, please refer to: List of Restricted Countries for Buying Crypto with Credit/Debit Card3. What fiat and cryptocurrencies can I purchase with a credit/debit card?• Cryptocurrencies:  USDT, BTC, USDC and ETH• Fiat currencies: 30+ supported, including USD, EUR, CAD, CHF, AUD and more4. Are there any fees associated with credit/debit card payments?Yes, fees vary by card-issuing region:Card Issuing RegionFee per TransactionEEA Countries0.08%Non-EEA Countries2.8%USA3.5%📌 EEA Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.⚠️ Note: Some banks may charge a Cash Advance Fee on your credit card. Please confirm with your card issuer.5. What are the transaction limits per user?Per transaction: Minimum $50 equivalent, Maximum $5,000 equivalentDaily limit: Up to $5,000 equivalent6. Is KYC verification required?Yes. To ensure the safety of your transactions, KYC identity verification is required for your first purchase. In some cases, third-party providers may require additional verification.7. How many cards can I link to my account?You can link up to 5 credit/debit cards, including any cards you unlinked from the past 30 days. Go to the "Credit/Debit Card" page and click "Card Management" in the top right corner to view or edit linked cards.⚠️ If you remove and re-add the same card, it is considered as a new card.8. How long does it take for the crypto to be credited?Once your purchase is completed, your crypto will be credited to your account immediately.9. Why might card binding fail?Please make sure you're using a card that is under your own name, and that the cardholder name matches your BYDFi KYC information. If the transaction is declined (usually a denial from the card issuer), try using a different card.10. What should I do if my order is pending for a long time?Most orders are processed within seconds. If your order remains pending, log in to your account and click the support icon at the bottom right to contact BYDFi online support for assistance.11. Will I be charged if the purchase fails?If your order fails, no funds will be deducted from your account.If you have encountered an issue, here are some common reasons and solutions:ReasonsTipsTransaction not permitted • A rejection by the card issuer for unspecified reasons Do not honor • The card issuer will not validate the transactionPlease contact your card issuer to troubleshoot, or try again later.Insufficient fundsPlease make sure you have sufficient funds in your credit/debit card account. You may also use another card to place the order.Invalid credit/debit card information: • Cardholder name • Card number • Expiration date • Security codePlease make sure the credit/debit card information you've entered is correct, then try again.Card type is not supportedPlease use an alternative credit/debit card which is supported. Currently, Visa and Mastercard payments are supported.Expired credit/debit cardPlease contact your card issuer to replace your credit/debit card. You may use an alternative bank card to place the order.Closed credit/debit card accountPlease use another credit/debit card to make the purchase.Declined by card issuerPlease ensure your credit/debit card is eligible for international and online transactions.12. Where can I view my order history?Go to the "Credit/Debit Card" page and click "Orders" in the top right corner.13. Where can I find the crypto I purchased?Click "Assets > Spot Account" in the navigation bar to check your balance and purchased coins.14. Need further assistance?Click "FAQ" in the top right corner or contact BYDFi Customer Support for assistance.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely withdraw USD, CHF, CAD, EUR, JPY, and AUD via bank transfers.How to Withdraw Fiat with Bank Transfer on BYDFi ?1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar, click "Fiat Deposit", and then select "Withdraw".⚠️ Note:KYC identity verification is required before initiating any fiat withdrawal.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to withdraw and enter the withdrawal amount.4. Choose the Payment Method: Wire TransferAfter confirming the amount and currency, click the "Withdraw" button. The system will guide you through the next steps.5. Confirm Order DetailsYou can either use an existing linked bank account or add a new one.Once all information is confirmed, click "Confirm Withdrawal" to submit your withdrawal request.⚠️ Notes: The credited amount may differ due to bank fees, which vary by institution. BYDFi does not charge any withdrawal fees.6. Submit and Wait for ProcessingOnce submitted, your funds will be transferred to the designated bank account. Processing typically takes 1 to 3 business days, subject to your bank’s timeline.7. Add a New Bank Account (If Needed)To link a new bank account, enter your bank details and click "Continue." You’ll be redirected to the withdrawal confirmation page to complete the process.📊 How to Check Order HistoryClick "Orders" in the top-right corner to view your full fiat transaction history.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

BYDFi has officially partnered with Legend Trading, a fast, secure, and fully licensed Money Services Business (MSB). As a compliant and regulated provider, Legend Trading enables BYDFi users to safely deposit USD, CHF, CAD, EUR, JPY, and AUD via bank transfer.How to Deposit Fiat with Bank Transfer on BYDFi ?1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar and click "Bank Transfer"⚠️ Note:You must complete KYC identity verification before making a fiat deposit.Even if you’ve already completed KYC and POA on BYDFi, the payment service provider Legend Trading may require additional verification, such as answering a questionnaire.3. Select the Fiat CurrencyFrom the dropdown menu, select the fiat currency you wish to deposit and enter the deposit amount.4. Choose a Payment MethodFor example, if depositing in EUR, you can transfer funds to Legend Trading via wire transfer. Click "Deposit" button when ready.5. Complete Verification and QuestionnaireIf you haven’t completed BYDFi’s KYC, please follow the instructions to verify your identity.For added transaction security, you may also be redirected to fill out a questionnaire for Legend Trading — please complete and submit it honestly.6. Get Bank Information and Make the TransferOnce your KYC is approved, the system will redirect you to a deposit instruction page. Follow the on-screen instructions to initiate the transfer via your online banking or mobile app.Log in to your bank, go to the "Transfer" section, and input the bank information provided.❗️Important: Be sure to include the Reference Code in the "Other Information", "Remarks", or "Notes" field of your transfer. This code is used to correctly match your funds to your account. Omitting the code may result in delays or failed deposits.After completing the transfer, click the "Confirm" button.7. Deposit in ProgressOnce the transfer is completed, please allow 1 to 3 business days for the funds to deposit in your BYDFi fiat account.You can click "Fiat Balance" in the top right corner to go to the Fiat Account page and check whether the funds have been successfully credited.Once the deposit is complete, you can use your Fiat Balance to easily buy or sell cryptocurrency.📌 Important Notes:For delayed deposits, please contact Legend Trading Support by submit a ticket.In compliance with regulations, you must use the deposited fiat to purchase crypto within 30 days.Any unused fiat balance will be automatically converted to USDT on day 31 after the deposit.📊 How to Check Order HistoryClick "Orders" in the top-right corner to view your full fiat transaction history.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

Buying cryptocurrency with a Visa or Mastercard is a fast and secure option. BYDFi supports multiple fiat and crypto currencies, allowing you to complete your purchase in just a few easy steps.Basic InformationKYC Required: You must complete KYC identity verification before using a credit or debit cardSupported Fiat Currencies: Over 30 fiat currencies (e.g., USD, EUR, CHF, CAD, AUD)Supported Cryptocurrencies: BTC, USDT, and 30+ other cryptosTransaction Limits: Minimum $50, Maximum $2,000Recommend: Debit cards typically have a higher success rateIssuer Region & Fees: EEA (European Economic Area): 0.08% per transaction, Non-EEA regions: 2.8% per transaction, UK & USA: 3.5% per transactionAdditional Tip: Some banks may treat the purchase as a cash advance and charge extra feesHow to Buy Crypto with Credit/Debit Card on BYDFi?1. Log In to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar and click "Credit/Debit Card"3. Enter the AmountOn the buying page, choose the fiat currency you want to use and enter the amount. The system will automatically show the amount of crypto you will receive.If you haven’t linked a card, enter your credit/debit card information to bind itNote: You may only use cards under your own name. The cardholder’s name must match the name used in your KYC verificationAdditional Verification: Some transactions may require 3D Secure authentication4. Buy with Linked CardOnce your card is successfully linked, go back to the Buy Crypto page. Enter the amount you want to spend or the amount of crypto you want to receive, click "Buy" and confirm your order. You can choose from your linked cards or add a new one.5. Complete PaymentSelect the card you wish to use, click "Continue" and enter the CVV/CVC security code of your card. After confirming the payment, the crypto will be automatically credited to your Spot Wallet. You can view your balance in the Spot Account section.📊 How to Check Order HistoryClick "Orders" in the top-right corner and redirect to the "Buy/Sell Crypto" History page to review your transactions. For more details, 👉 refer to the article "Credit/Debit Card Payment FAQ"🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

At BYDFi, you can easily buy cryptocurrencies using your fiat balance. This guide will walk you through the basic information and step-by-step process to help you complete your purchase quickly and smoothly. Basic InformationPurchase Flow: Complete KYC verification → Deposit fiat to your fiat account → Buy crypto using your fiat balanceSupported Fiat Currencies: USD, EUR, CHF, AUD, JPY (Note: USD transactions are only available via domestic U.S. bank transfers)Supported Cryptocurrencies: BTC, ETH, USDT, USDCMinimum Trade Amount: Equivalent of $50 USD per transactionSettlement Time: InstantFees: Please refer to the image below 🛒 How to Buy Crypto with Fiat Balance on BYDFi1. Log in to Your BYDFi Account2. Hover over "Buy Crypto" in the top navigation bar and click "One-Click Buy"3. Select Your Fiat Currency and CryptoChoose your desired fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH).Enter the amount you want to spend in fiat.The system will automatically calculate and display the crypto amount.Click "Buy" to continue.4. Choose “Buy with Fiat Balance” as Payment MethodIf Your Fiat Balance Is Insufficient:Click "Bank Transfer" to top up your account.👉 Read: How to Deposit Fiat with Bank Transfer?If Your Balance Is Sufficient:You’ll be taken to the "Confirm Order" page.Click "Confirm" to complete the purchase.Your crypto will be credited to your Spot Account within 1 hour.📊 How to Check Order History and Fiat BalanceView Your OrdersClick “Orders” in the top-right corner of the screen to see your purchase history and order status.Check Your Fiat BalanceGo to "Assets > Fiat Account" in the left sidebar to view your available fiat funds.🙋 Frequently Asked Questions (FAQs) and SupportNeed help? Click the “FAQ” link in the top navigation.Still stuck? Contact BYDFi Customer Support—we're available 24/7.

If you used the Buy Crypto function and the funds haven’t been credited to your BYDFi account, don’t worry—this guide will help you understand the possible reasons and how to resolve the issue.✅ Before Contacting BYDFi, Please Confirm the Following:1. KYC and Payment CompletionEnsure that:You have completed the KYC (identity verification) process with the third-party payment provider (e.g., Banxa, Transak, etc.).Your payment has been successfully processed.2. Check for Confirmation EmailLook in your email inbox (and spam folder) for a transaction confirmation email from the service provider.If you haven’t received one, the transaction may still be pending or failed.📌 Tip: In such cases, BYDFi recommends contacting the crypto payment provider directly. 👉 How to Contact Customer Support for Crypto Service ProvidersIf Everything Is Confirmed but Funds Are Still MissingYou can now contact BYDFi Customer Support for assistance. Please prepare the following information:UID – Your BYDFi account numberTransaction Hash (TxID) – Provided by the service providerConfirmation Email – A screenshot or forward of the confirmation from the third-party payment serviceSubmit these details via:Live Chat on the BYDFi websiteEmail: [email protected]🧭 How to Find Key Information🔹 How to Find Your UID (APP)?1. Log in to your BYDFi account.2. Click on profile icon.3. Your UID will be shown under your user name.🔹 What is a Confirmation Email?A confirmation email is sent by the third-party crypto payment provider after your purchase is successful. It usually contains:Transaction amount and currencyReference numberPayment statusEstimated arrival time📌 Keep this email handy when contacting support—it helps us track your deposit faster.💡 ReminderBYDFi does not directly process fiat payments; all purchases are handled by trusted third-party providers.Processing time varies by provider and payment method.Always ensure you’ve passed KYC and used a compatible payment method (e.g., Visa, Mastercard, Apple Pay).Need more help? Our support team is here 24/7.Live Chat | Email: [email protected]

If you used the Buy Crypto function and the funds haven’t been credited to your BYDFi account, don’t worry—this guide will help you understand the possible reasons and how to resolve the issue.✅ Before Contacting BYDFi, Please Confirm the Following:1. KYC and Payment CompletionEnsure that:You have completed the KYC (identity verification) process with the third-party payment provider (e.g., Banxa, Transak, etc.).Your payment has been successfully processed.2. Check for Confirmation EmailLook in your email inbox (and spam folder) for a transaction confirmation email from the service provider.If you haven’t received one, the transaction may still be pending or failed.📌 Tip: In such cases, BYDFi recommends contacting the crypto payment provider directly. 👉 How to Contact Customer Support for Crypto Service ProvidersIf Everything Is Confirmed but Funds Are Still MissingYou can now contact BYDFi Customer Support for assistance. Please prepare the following information:UID – Your BYDFi account numberTransaction Hash (TxID) – Provided by the service providerConfirmation Email – A screenshot or forward of the confirmation from the third-party payment serviceSubmit these details via:Live Chat on the BYDFi websiteEmail: [email protected]🧭 How to Find Key Information🔹 How to Find Your UID (PC)Log in to your BYDFi accountClick on the profile icon in the upper-right cornerYour UID will appear below your username🔹 What is a Confirmation Email?A confirmation email is sent by the third-party crypto payment provider after your purchase is successful. It usually contains:Transaction amount and currencyReference numberPayment statusEstimated arrival time📌 Keep this email handy when contacting support—it helps us track your deposit faster.💡 ReminderBYDFi does not directly process fiat payments; all purchases are handled by trusted third-party providers.Processing time varies by provider and payment method.Always ensure you’ve passed KYC and used a compatible payment method (e.g., Visa, Mastercard, Apple Pay).Need more help? Our support team is here 24/7.Live Chat | Email: [email protected]

BYDFi offers users the opportunity to become lead traders for contract copy trading. Share your strategies, grow your influence, and earn passive income when others follow your trades. With just a few simple steps, you can submit your application and begin your journey as a professional trader on BYDFi.📝 Application Requirements for Becoming a TraderTo ensure the quality of the platform and maintain a safe trading environment, please meet the following criteria before applying:1. Not Currently Following Any Traders You must cancel all existing copy trading relationships before applying as a lead trader.2. Only One Trader Account Per User Multiple trader accounts per person are not allowed. Duplicate applications will be disqualified.3. Complete KYC Identity Verification You must complete the KYC (Know Your Customer) process before submitting your application.4. No Promotional Content in Self-Introduction Avoid links, advertisements, or misleading information. Provide a genuine and valuable introduction to your trading style and experience.📱 How to Apply via the BYDFi App1. Open the BYDFi App and Tap “Copy Trading” on the Home Screen2. Tap “Apply to be a Trader”3. Fill Out the Application FormProvide your personal information, trading experience, and a short self-introduction. Check the box to agree to the Trader Agreement.4. Submit and Wait for ReviewOnce submitted, your application will be reviewed within 1–3 business days. If approved, your trader profile will go live, and users can start following your trades.🎯 Why Become a Lead Trader?Earn Copy Trading Commissions Receive profit shares from your followers based on multiple reward schemes.Build Your Personal Brand Gain visibility and trust within the crypto community.Showcase Your Trading Performance Stand out through rankings, exposure, and real-time metrics on BYDFi.📌 Need Assistance?If you encounter any issues during the application process, feel free to contact BYDFi Customer Support. We're available 24/7 to help.

1. What is Diverse Follow?Diverse Follow is an advanced copy trading feature offered by BYDFi that allows investors to follow multiple traders simultaneously, automatically replicating their trading strategies.This helps diversify investment portfolios, reduce risks, and leverage the expertise of professional traders.You can choose to:Become a trader: Share your strategies and allow others to follow.Become a follower: Follow one or more outstanding traders to diversify your investments.2. What are the requirements to become a Diverse Follow trader?Complete KYC verification.Must not be following other traders at the same time.Each trader can only register one account for Diverse Follow.Self-introduction must not include advertisements or promotional content.3. Does my Diverse Follow account share funds with my contract trading account?No. Diverse Follow accounts are independent from contract trading accounts.4. Why haven’t I received my profit-sharing yet?BYDFi settles profit-sharing daily at 11:00 AM (UTC+8).Profits are calculated based on all closed follower trades between 08:00 AM (UTC+8) of the previous day and 08:00 AM (UTC+8) of the current day.📌 If followers still have open trades, profit-sharing will not be distributed until all positions are closed.5. Why didn’t the trader receive the estimated profit shown on the page?Profit sharing is only generated when a trader’s order is profitable.👉 Losing orders do not generate profit sharing.6. What is the profit-sharing percentage for traders?The default BYDFi profit-sharing ratio is 10%.7. Which wallet receives the trader’s profit?Profit-sharing is distributed to the trader’s Default Perpetual Wallet.8. Why did a trader’s number of followers suddenly decrease?If a follower’s account equity is ≤ 0 and no trades have been copied for 14 consecutive days, the system will automatically cancel the following relationship.9. Can traders use One-Way Mode for Diverse Follow trading?No. Traders must use Hedge Mode to participate in Diverse Follow trading.10. How can a trader increase the maximum number of followers?By increasing equity in their contract account, traders can unlock higher follower limits.11. What if I want to follow a trader, but their follower capacity is full?You can set a Follow Reminder.When the trader’s follower count drops below the maximum limit, you’ll receive a notification so you can start following immediately.12. Why did my Diverse Follow attempt fail?Possible reasons include:Trader’s status revoked, relationship endedTrader manually removed the followerTrader’s margin allocation limit reachedTrader’s copy order limit reachedTrader’s order partially filledFollower’s margin balance insufficientExceeded trading pair follow limitFollow amount smaller than the minimum requiredFollow amount larger than the maximum allowed13. If a trader’s status is revoked and they reapply, will history be retained?Yes. The platform retains all trading and follow history, even if the trader reapplies.14. Can a trader whose status was revoked still receive profit from closed trades?Yes. Profit sharing is only based on trade results and is not affected by trader status.15. Why is the COPY wallet visible in my assets page but not on the trading page?The COPY wallet is only displayed for trader accounts on the trading page.If you’re not a trader, it will not appear there.16. What causes the system to automatically cancel a follow relationship?The trader has not opened a position for 21 consecutive daysYour account balance is ≤ 0 and you have not copied trades from that trader for 14 consecutive days5 consecutive failed follow attempts17. Why can’t I see Diverse Follow orders in the “Current Positions” section?The “Current Positions” section does not show Diverse Follow trades. Please check the Diverse Follow Center.On older versions of the app, you can find them under the “Current Copy Trades” tab.On the latest app version, the “Current Copy Trades” tab has been removed. All orders are now consolidated in the Copy Trade Center.

OverviewTo ensure smooth deposits when using Buy Crypto, users must complete KYC (identity verification) on BYDFi and with our third-party payment providers.After verification, crypto is transferred directly to your BYDFi account—normally within 2 to 3 hours.If you have not received your funds after 24 hours, please check the instructions in the email from the provider.If you still experience issues, please contact the service provider’s customer support following the steps below.General Information1. Is “Buy Crypto” handled by BYDFi?No. All fiat transactions are processed entirely by third-party service providers.2. Which providers support Buy Crypto on BYDFi?Current partners include Banxa, Transak, Mercuryo, Coinify, Pix, Paybis, and Legend Trading.3. Which fiat currencies are accepted?Over 50 fiat currencies are supported, including USD, EUR, AUD, CAD, CHF, and many others.4. Are there deposit limits?Yes. After selecting a currency and entering an amount, you will see the minimum and maximum purchase limits displayed.5. What payment methods are available?Electronic payment, Visa/Mastercard credit or debit cards, and cash deposits (in certain regions). For details, visit each provider’s official website.6. Are there transaction fees?Yes. Each provider displays its own fees on the checkout page.7. Does BYDFi earn fees from these transactions?No. BYDFi does not profit from user fees.Rates and Processing Time1. Why does the final quote differ from BYDFi’s displayed price?Prices shown on BYDFi are provided by third parties for reference only and may differ due to market fluctuations or rounding.2. Why is my exchange rate different?Rates on BYDFi are static snapshots and may not reflect live market changes. Check the provider’s site for final rates.3. How long does it take for crypto to arrive?Usually 2–10 minutes after purchase. Delays can occur depending on network congestion or provider processing. New users may experience up to 24 hours.Troubleshooting1. I haven’t received my crypto—what should I do?Common reasons:Incomplete KYC submission     Payment failedIf you don’t see your crypto within 2 hours, contact the provider directly.For BYDFi assistance, provide your TXID (transaction hash) from the provider.2. What if I have payment issues while buying crypto?Contact the provider’s customer service immediately.3. Does BYDFi store my personal or card information?No. All data is handled by third-party providers. Refer to each provider’s privacy policy.4. Where can I see my past Buy Crypto transactions?Go to My Assets → Fiat History to view records of fiat deposits.Verification and Restrictions1. Do I need to complete KYC on BYDFi?Yes, KYC is required before depositing.2. Do I need to do KYC with the provider?Yes. Each third-party provider requires KYC before depositing.3. Are any countries restricted?Restrictions vary by provider. Please contact the provider for confirmation.Transaction Status and RecordsStatusDescriptionPendingDeposit submitted; awaiting payment or verification.PaidFiat payment completed; crypto pending transfer.CompletedCrypto successfully transferred to BYDFi account.CancelledTransaction failed or timed out, cancelled by user or rejected by provider.If your deposit does not appear in history, you may have deposited directly on the provider’s site instead of through BYDFi’s Buy Crypto page.Fiat and Deposit OptionsYou may use a currency outside your country only if the provider accepts your KYC. Please verify this with the provider.Customer Support ContactsBanxa: Use the live chat on the Buy Crypto checkout page.Transak: Click the chat icon in the bottom right corner of their official website.Mercuryo: Start a chat via the bottom-right icon on their website.Coinify: Start a chat or submit a support request on their site.Pix: If you have not received your deposit, contact BYDFi support.Paybis / Legend Trading: Contact via their official support portals.You can also refer to: How to Contact Customer Support for Crypto Service ProvidersTransaction Limits (by Provider)Transak: $1,500 per transaction / $5,000 per day / $28,000 per month / $100,000 per yearBanxa: Purchase LimitCoinfy: Purchase LimitMercuryo: Purchase LimitPIX: Purchase LimitPaybis: Purchase LimitLegend Trading: Purchase LimitHappy Trading!

Looking for a fast and easy way to buy crypto? BYDFi’s One-Click Buy feature allows you to purchase cryptocurrencies in just a few simple steps. This guide will walk you through the process of buying crypto on your desktop using One-Click Buy.💡 Note: You must complete KYC verification before purchasing crypto on BYDFi.Step 1: Log In and Access One-Click BuyLog in to your BYDFi account.Hover over “Buy Crypto” in the top navigation bar.Click “One-Click Buy/Sell” from the dropdown menu.Step 2: Select Currency and AmountChoose your preferred fiat currency (e.g., USD, EUR) and cryptocurrency (e.g., BTC, ETH) from the dropdown menus.Enter the amount you want to pay in fiat.The system will automatically calculate and display the amount of crypto you will receive.Click “Buy” to continue.📌 Tip: Review the comparison of different payment methods to choose the best option for you.Step 3: Choose a Payment MethodYou can either:Use the system-recommended method, orManually select a payment provider based on your preferences.🔍 BYDFi recommends the best available method based on real-time rates from trusted third-party providers.Option 3.1: Buy Crypto with Fiat BalanceIf your balance is insufficient, click “Bank Transfer” to add funds. 👉 Guide: How to Deposit Fiat via Bank TransferIf your balance is sufficient: You’ll be directed to the Confirm Order page. Click “Confirm” to complete the purchase. Crypto will be credited to your Spot Account within 1 hour.Option 3.2: Buy Crypto with Credit/Debit CardWant to pay with a card? 👉 Read: How to Buy Crypto with Credit or Debit CardOption 3.3: Buy Crypto via Third-Party ProvidersUnder “Payment Channel,” click “View More” to see available providers.Choose a provider from the list and confirm the order.Click “Confirm” to be redirected to the provider’s website for payment.⚠️ Note: Exchange rates are estimates. Final amounts are determined on the provider’s page. Most third-party services require separate KYC verification.Step 4: Check Your Order HistoryClick “Orders” in the top-right corner of the screen.View your transaction history and order status anytime.Step 5: FAQs and Customer SupportNeed help? Click the FAQ link in the top-right corner.Or contact BYDFi Customer Support for 24/7 assistance.

What Is P2P Trading?P2P trading refers to a peer-to-peer market where users directly engage in digital asset transactions with each other. Digital assets include USDT, BTC, and other cryptocurrencies, etc. Who Is Eligible to Trade in the BYDFi P2P Market?Users who have completed binding their email and mobile number and completed KYC. (Unavailable in Certain Regions) What Is an Advertisement?An advertisement is a way for P2P users to display their trading needs. Ads will include the ad type (buy or sell), the cryptocurrency assets the user wishes to trade, the fiat currency used in the ad, the total amount of cryptocurrency to buy or sell, price, order limit, payment deadline, preferred payment methods, etc. Am I Trading Directly with BYDFi?No. You are trading with other certified BYDFi users on the P2P market. To protect your assets, BYDFi will temporarily hold the digital assets until the seller receives payment confirmation. Does Using the BYDFi P2P Platform Incur a Service Fee?There is no service fee for BYDFi P2P transactions.When buying digital assets from other users in the market, you make offline payments using your own set payment methods. Depending on your payment method, transaction fees may be incurred during payment. You can check if your payment method incurs any transaction fees. What Is the Release Time?After the buyer completes the payment, the seller must release the cryptocurrency within the release time. If the cryptocurrency is still not released after the release time has ended, a BYDFi specialist will follow up on the transaction status.You can click on the username to enter their profile and view the average release time. The average release time indicates the length of time a user typically takes to release cryptocurrency after the buyer completes payment. Disclaimer: Your use of P2P on BYDFi, including the P2P service itself and all information and other content (including third-party content) accessible through it, is at your own risk. Our sole responsibility is to process cryptocurrency transactions. All payments are final upon completion, unless otherwise specified by law. BYDFi has no right or obligation to resolve any disputes arising from completed payment transactions. BYDFi or merchants are not responsible for any losses incurred in completed payment transactions.