Futures Services Agreement

BYDFi AML/CFT Policies

Risk Disclosure1. Interpretation of this Risk Disclosure All capitalized terms used in this Risk Disclosure that are not otherwise defined have the meanings given to them in the BYDFi Terms of Use (the “Terms of Use”). Terms used herein shall be interpreted in accordance with the definitions and rules of interpretation set forth in the Terms of Use.2. Scope — BYDFi Services This Risk Disclosure provides an overview of certain risks associated with the use of BYDFi’s products, services, platform and/or related offerings (collectively, the “Services”). Each Service carries its own specific risks. The risks described herein are not exhaustive and do not purport to describe every possible risk that may be associated with the Services. Prior to using any Service, you must independently evaluate and understand the risks involved.3. No Personal Advice BYDFi does not provide personalized advice, recommendations, or guidance regarding investments, tax, legal or financial matters. Any information or communications provided by BYDFi concerning trading procedures or potential risks are for informational purposes only and are not to be construed as investment, financial, tax or legal advice. Any decision to use BYDFi’s Services — including the selection of any investment, trading strategy or transaction — is the sole responsibility of you, taking into account your individual investment objectives, financial circumstances and risk tolerance.4. No Fiduciary Relationship; No Intervention BYDFi is not your broker, agent, fiduciary or advisor, and no trust relationship or fiduciary duty is established by virtue of your use of the Services. BYDFi does not monitor whether your use of the Services aligns with your financial goals. You are solely responsible for assessing whether you have adequate financial resources and the appropriate risk tolerance for the products and services you elect to use.5. No Tax, Regulatory or Legal Advice Tax treatment of digital assets is uncertain and may vary across jurisdictions. You are solely responsible for determining and fulfilling your tax obligations arising from transactions effected through the Services and for reporting and paying any taxes due. BYDFi does not provide tax or legal advice in relation to transactions on the platform. If you have any questions regarding your tax or legal position, you should consult your own professional advisors. BYDFi may be required by applicable law to report transaction, transfer, distribution or payment information to tax or other governmental authorities at the times and places required by law and may be required to withhold taxes in respect of transactions, transfers, distributions or payments. BYDFi may also require you to provide additional tax-related information, status, certificates or documentation; failure to provide timely responses may result in BYDFi withholding taxes on your behalf where required by law.6. Market Risk Trading in digital assets involves significant market risk and price volatility. The value of digital assets can fluctuate dramatically and unpredictably. Past performance is not indicative of future results. The value of any investment may increase or decrease, and you may lose all or part of your invested capital.7. Liquidity Risk Digital asset markets may have limited liquidity, which can prevent you from executing trades at your desired price or in a timely manner, especially during periods of market stress or sudden price movements.8. Availability Risk BYDFi does not guarantee that the Services will be available at any particular time or that the Services will be free from unplanned outages, interruptions or network congestion. You acknowledge the risk that you may be unable to buy, sell, transfer, store, send or receive digital assets at times when you desire to do so.9. Third-Party Risk BYDFi may rely on third parties, including payment processors, custodians and banking partners, in the provision of certain Services. You may be subject to the terms and conditions of such third parties. BYDFi is not responsible for any losses caused by third parties.10. Security Risk BYDFi cannot eliminate all security risks. You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account, whether authorized by you or not. Transactions in digital assets are often irreversible; losses resulting from fraud or unauthorized transactions may be unrecoverable.11. Risks Specific to Digital Assets Due to the nature of digital assets and the systems on which they rely, there are inherent risks, including but not limited to: (a) failures, defects, exploits, hacks, bugs, design flaws, economic attacks, protocol vulnerabilities or other unforeseen events affecting digital assets or the underlying technologies or economic systems on which they depend; (b) the generally irreversible nature of many digital asset transactions, which may render losses caused by fraud or accidental transfers irrecoverable; (c) technological obsolescence that may render particular digital assets or protocols obsolete; and (d) settlement delays that may prevent transactions from settling on the intended delivery date. Examples of potential attacks or adverse events include, without limitation: (1) distributed denial of service;(2) sybil attacks;(3) phishing;(4) social engineering;(5) hacking;(6) smurfing;(7) malware;(8) double spending;(9) majority-mining, consensus-based or other mining attacks;(10) misinformation campaigns;(11) forks;(12) spoofing.12. Derivatives (Futures) and Leveraged Token Risk Trading in derivatives (Futures) and leveraged tokens involves a high degree of risk and is suitable only for investors who understand and can bear the risks of such instruments. By accessing BYDFi derivatives or leveraged token products, you acknowledge and accept the risks associated with such products and agree that you are solely responsible for all trading and non-trading activity in your account. Do not trade with funds you cannot afford to lose.13. Trading Risk Digital asset markets operate 24 hours a day, 7 days a week. Prices may change rapidly and without notice at any time, including outside traditional business hours.14. Communications Risk Electronic communications to and from BYDFi may be subject to failure, delay, interception, corruption or loss. You should be aware that electronic communications are not always secure and may not be delivered in a timely manner.15. Currency and Exchange-Rate Risk Fluctuations in currency exchange rates may affect the value of your holdings and returns.16. Legal and Regulatory Risk Changes in laws, regulations, or regulatory enforcement, or the interpretation thereof, may materially affect the value of digital assets or the availability of BYDFi Services. Legal and regulatory developments are often unpredictable and vary by jurisdiction.

Risk Disclosure

BYDFi Privacy Notice

BYDFi Terms of Use

If you're not receiving important emails from BYDFi—such as login alerts, withdrawal confirmations, or promotional updates—they may be mistakenly marked as spam or junk. To ensure smooth communication, you can whitelist BYDFi’s email addresses in your email provider settings.Whitelisting ensures that all essential messages from BYDFi go directly to your inbox without being filtered out. <h2>✅ Email Addresses to Whitelist</h2>Be sure to add the following official BYDFi email addresses to your whitelist:<ul><li><a href="mailto:market@info.bydfi.com" target="_blank">market@info.bydfi.com</a></li><li><a href="mailto:noreply@mail.bydfi.com" target="_blank">noreply@mail.bydfi.com</a></li><li><a href="mailto:noreply@authmail.bydfi.com" target="_blank">noreply@authmail.bydfi.com</a></li><li><a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a></li></ul> <h2>How to Whitelist BYDFi Emails</h2><h3>📧 Gmail</h3>1. Log in to your Gmail account.2. Click the gear icon (⚙️) in the top right corner and select "See all settings."<img src="https://uploads.bydfi.in/events/cms/BYD.1749439528604.image.png" alt="BYD.1749439528604.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749439528604.image.png" style="width: 100%;"/>3. Go to the "Filters and Blocked Addresses" tab.<img src="https://uploads.bydfi.in/events/cms/BYD.1749439541102.image.png" alt="BYD.1749439541102.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749439541102.image.png" style="width: 100%;"/>4. Click "Create a new filter."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191393595.image.png" alt="BYD.1749191393595.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191393595.image.png" style="width: 100%;"/>5. In the From field, enter: market@info.bydfi.com OR noreply@mail.bydfi.com OR cs@bydfi.com<img src="https://uploads.bydfi.in/events/cms/BYD.1749191381369.image.png" alt="BYD.1749191381369.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191381369.image.png" style="width: 100%;"/>6. Click "Create filter."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191368932.image.png" alt="BYD.1749191368932.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191368932.image.png" style="width: 100%;"/>7. Check the box "Never send it to Spam", then click "Create filter" again.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191356951.image.png" alt="BYD.1749191356951.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191356951.image.png" style="width: 100%;"/> <h3>📧 Yahoo Mail</h3>1. Log in to your Yahoo Mail account.2. Click the Settings icon → "More settings."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191343563.image.png" alt="BYD.1749191343563.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191343563.image.png" style="width: 100%;"/>3. Navigate to the "Filters" tab and click "Add new filters."4. Set the filter name as "BYDFi Whitelist."5. Under the From field, choose "contains", and enter: bydfi.com6. Under "Then move the message to this folder," select Inbox.7. Click "Save."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191324897.image.png" alt="BYD.1749191324897.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191324897.image.png" style="width: 100%;"/> <h3>📧 Outlook / Hotmail / Office 365</h3>1. Log in to your Outlook account.2. Click the gear icon → "View all Outlook settings."3. Navigate to Mail → Junk email.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191304677.image.png" alt="BYD.1749191304677.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191304677.image.png" style="width: 100%;"/>4. Under Safe senders and domains, click Add.5. Add: info.bydfi.com mail.bydfi.com bydfi.com6. Click Save to apply the changes.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191291602.image.png" alt="BYD.1749191291602.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191291602.image.png" style="width: 100%;"/> <h3>📧 Apple Mail (iCloud)</h3>1. Log in to your iCloud Mail.2. Open any BYDFi email.3. Click the sender’s name and select "Add to Contacts."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191272098.image.png" alt="BYD.1749191272098.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191272098.image.png" style="width: 100%;"/>4. Alternatively, go to Settings → Rules.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191250002.image.png" alt="BYD.1749191250002.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191250002.image.png" style="width: 100%;"/>5. Create a new rule to move any message from @bydfi.com or @mail.bydfi.com to your Inbox.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191231474.image.png" alt="BYD.1749191231474.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191231474.image.png" style="width: 100%;"/> <h2>🛡️ Tips to Avoid Missing BYDFi Emails</h2><ul><li>Check your spam or junk folder periodically.</li><li>Add BYDFi emails to your contact list to increase deliverability.</li><li>If using a company or school email, ask your admin to whitelist bydfi.com domains.</li></ul> <h2>📝 In Conclusion</h2>Whitelisting BYDFi's official emails ensures that you receive critical updates without disruption. Follow the steps above for Gmail, Yahoo, Outlook, or iCloud to secure seamless communication.

How to Set Up a BYDFi Mail Whitelist

How to Set Up a BYDFi Mail Whitelist｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1773046331723.image.png" alt="BYD.1773046331723.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1773046331723.image.png" style="width: 100%;"/>Dear Users, To enhance the global user experience, the BYDFi APP is currently available for download and use in multiple countries and regions worldwide. Users can download the app through official channels to enjoy secure and professional digital asset trading services. <h2>🌍 Supported Countries and Regions</h2><h3>Asia & Middle East</h3>Hong Kong Japan Korea India Malaysia Vietnam Thailand Philippines Indonesia Cambodia Laos Myanmar Mongolia Pakistan Sri Lanka Nepal Maldives Brunei Bhutan Kazakhstan Uzbekistan Kyrgyzstan Tajikistan Turkmenistan Georgia Armenia Azerbaijan Israel Jordan Lebanon Oman Qatar Saudi Arabia United Arab Emirates Kuwait Bahrain Iraq Afghanistan <h3>Europe</h3>Germany France Belgium Croatia Portugal Switzerland Spain Denmark Sweden Netherlands Italy Poland Romania Ukraine Serbia Ireland Slovakia Austria Bosnia and Herzegovina Iceland Greece Czech Republic Norway Bulgaria Hungary Montenegro Finland Albania Slovenia North Macedonia Belarus Luxembourg Cyprus Estonia Lithuania Latvia Republic of Moldova Malta <h3>North America & Caribbean</h3>United States Canada Mexico Costa Rica Panama El Salvador Honduras Guatemala Nicaragua Belize Jamaica Trinidad and Tobago Dominican Republic Barbados Antigua and Barbuda Saint Kitts and Nevis Saint Lucia Grenada Dominica Montserrat Bahamas Cayman Islands British Virgin Islands Turks and Caicos Islands Anguilla Bermuda Saint Vincent and the Grenadines <h3>South America</h3>Brazil Argentina Colombia Chile Peru Uruguay Paraguay Venezuela Bolivia Ecuador Guyana Suriname <h3>Africa</h3>Egypt South Africa Senegal Tunisia Nigeria Morocco Democratic Republic of the Congo Ghana Cameroon Burkina Faso Mali Côte d'Ivoire Cape Verde Uganda Zambia Gabon Benin Congo Mauritania Niger Libya Madagascar Kenya Zimbabwe Namibia Sierra Leone Mozambique Guinea-Bissau Rwanda Tanzania Malawi Chad Sao Tome and Principe Seychelles Angola Liberia Mauritius Gambia Botswana Eswatini <h3>Oceania</h3>Australia New Zealand Papua New Guinea Solomon Islands Fiji Vanuatu Tonga Palau Micronesia Nauru <h2>📌 Note: </h2>The list of supported countries and regions may be adjusted based on regulatory or technical considerations. Please follow official announcements for updates. We recommend downloading the BYDFi APP only through official channels to ensure security. BYDFi will continue expanding its global reach to provide high-quality digital asset trading services to users worldwide. BYDFi Team

Supported Countries and Regions for BYDFi APP Download

Supported Countries and Regions for BYDFi APP Download ｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1771907885666.img_v3_02v7_5647efc1-c3e7-4ef1-a9c5-e698cc05d2hu.jpg" alt="BYD.1771907885666.img_v3_02v7_5647efc1-c3e7-4ef1-a9c5-e698cc05d2hu.jpg" data-href="https://uploads.bydfi.in/events/cms/BYD.1771907885666.img_v3_02v7_5647efc1-c3e7-4ef1-a9c5-e698cc05d2hu.jpg" style=""/><h3>What Is Cashback Voucher?</h3>A Cashback Voucher is one type of reward provided by BYDFi, applicable to USDⓈ-M Futures trading.Before meeting the required conditions, the Cashback Voucher is considered a conditional bonus and cannot be withdrawn directly. Once the user meets the trading volume and profit conditions specified in the event, the voucher amount will be converted into cash assets, increasing both the total wallet balance and available balance. If the conditions are not met, the voucher will be automatically reclaimed according to the rules. <h3>Cashback Voucher Usage Conditions</h3><ol><li>No restriction on margin mode (both Cross and Isolated are supported)</li><li>No restriction on leverage</li><li>Only supported in One-Way Position Mode </li></ol> <h3>Claiming and Restrictions</h3><ol><li>After being issued to the Reward Center, the Cashback Voucher must be manually claimed before it can be used.</li><li>Only one active voucher may be held at a time.</li><li>No bonuses may exist in the account at the time of claiming (coupons are allowed).</li><li>No open positions may exist at the time of claiming (open orders are allowed). </li></ol> <h3>Transfer Restrictions</h3><ol><li>Only personal funds may be transferred. Voucher amounts cannot be transferred directly.</li><li>Under One-Way Position Mode, if there are open positions or active orders, fund transfers are not allowed.</li><li>If there are no open positions or orders, transfers are allowed; however, doing so will cause the voucher to become invalid and be reclaimed. </li></ol> <h3>Withdrawal Conditions</h3>Withdrawal requires meeting both of the following conditions:<ol><li>Trading Volume Requirement: Trading volume must reach the voucher value × the specified multiplier (as defined by the event).</li><li>Profit Requirement: Total position profit must reach the voucher value × the specified multiplier (as defined by the event). </li></ol>The system evaluates the conditions whenever there is a change in account funds. Once both conditions are met, the voucher status will change to "Withdrawn," and the voucher amount will be converted into cash assets. It will no longer be subject to reclamation, and the user's positions and orders will not be affected.Trading volume and profit are calculated only under One-Way Position Mode. Profits and trading volume generated under Hedge Mode are not counted toward the qualification requirements. <h3>Cashback Voucher Reclamation Rules</h3>The voucher will be reclaimed under the following circumstances:<ol><li>Funds are transferred while the voucher is active.</li><li>There are no open positions and the account balance is insufficient.</li><li>The voucher expires without meeting the withdrawal conditions.</li><li>Account available equity reaches 0 and the voucher's maximum loss ratio has been reached. </li></ol> <h3>Summary</h3>The BYDFi Cashback Voucher is a conditional reward.Once the required conditions are met, it is converted into cash assets. If the conditions are not met, it will be automatically reclaimed.

What Is Cashback Voucher?

<h3>How to Obtain a Cashback Voucher?</h3>Cashback vouchers can be obtained through campaigns launched by the platform from time to time. <h3>How to Use a Cashback Voucher?</h3>After receiving a cashback voucher, you can view it in "Rewards".<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=YjM4MDFlNGRhMzJlNmI5OWI5ZWI2ODQ1MWZiNjc1OThfZzlDS1B0OFFBYTg4TlhaS3VEdXhzYXYwazVnMkF5YlVfVG9rZW46VDZWWGJEajZnb2pXblB4TDVkbWxaem5qZ0tiXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/><img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=MWJiYWYyOTg2Njk4YzJmYjQ2OGRlMDEzYmQ3ZmM3ZjRfa2ZNSmhsSmhQdzNydnpaNU5IdWZ4TmlkYkVxeHZUZXRfVG9rZW46TVhZMWJyRFJtb2hjcnZ4U0FXMGxkUnNzZ2ViXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/> Once you enter the "Rewards" page, you will be able to see vouchers that are currently available for claiming.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=ODQzNjg5YjMzYjNlMzZlYjUxZGUzOTM2MjgxM2NkY2VfeksxcTFTMHZQUGdHY2hFTjJKajdvb1dSS1RyaE13RmpfVG9rZW46VkNRR2JBSnM0bzFGeWh4OTBaaGxlWFF2Z1VaXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/> If there are any claim requirements, they will be displayed below the voucher. ("Account" refers to the Futures account.)<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=MjM2YzRiZGJjMDgyZTNjMTJjZWQ2MWYyZmM3MTU0NmFfMUI0VnkyWEJqV1ZjZ1dPd0o4TVRNZUx4M2JGdWlJOE9fVG9rZW46RWQ0N2JNV2dYbzZLQTJ4M0JLemw1d2cwZ2liXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/> Click the "!" icon to view the usage rules of the cashback voucher. For detailed terms, please refer to: <a href="https://www.bydfi.com/en/support/FAQs/articles/99tha7xdpvkj?title=What+Is+Cashback+Voucher%3F&recommend=true" target="">What Is Cashback Voucher?</a><img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=Njg1MDZhMTFlNjY5YjA1NGRiNDdkYTIzNGFmNmZkOGRfb2VlVVNVMTByVUY1UzUwaldYSXlUemgwQmlmMkxtMXFfVG9rZW46QUhxUGIzSWtqb3JNNkN4RFYzQmxzbjJRZ1NoXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/><img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=NDhjNDk2ZmQxZGQ5NjVhNjc5ZWM0ZDAxZTg4MjZhODhfVVUyakEyNmtLYndPcWhtR281NEE5UHZVNjkzWkRVUHFfVG9rZW46UUtTZWJwS2dtb1VoOVJ4SXlqT2wwa3ZIZ1o2XzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/> Select the voucher you wish to use and click "Claim."<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=MGYwYjI4NDhmM2JhZjg3YmNmNDNlMTI0ZmM1NTgyMjhfYVpqdnQ2bDFHeGhDcmVnVEJWV3pvZmJPNmxjSGJSV1dfVG9rZW46TkcxOGJ0cW9Zb25lYWZ4bDY2YWw0T1hwZ2hiXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/>⚠️ Note: Only one cashback voucher can be claimed and used at a time. There must be no active bonuses or open positions in the account at the time of claiming. Once claimed, you may trade as usual. The system will automatically evaluate whether reward conditions are met whenever there is a change in your account balance.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=YTJiN2U1NTc0N2E0NTFlNjE2ZjBjMzRjZDQ5YTc5ZTVfYjFIaDE2M2RHS0RVWkJ1MEhXaHJqeDdQUUQ1WEQwc0NfVG9rZW46QzNlWWJmUWFUb2FsZ2V4emlqdmxYTW1mZ2NkXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/> <h3>How to Check the Status of a Cashback Voucher?</h3>After being claimed, the voucher will appear under the "In Use" tab.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=NWIxM2VmNmVmMjVhZDU2NDJjNDFjOTNkNTcyMDIwZTdfQUFSREdxUTd6QTNVZFVoYWR6ZTVuajZNWVFpeTkwZUpfVG9rZW46QnMzQ2I0UzFNb2YwUlh4TzhpVmx4YVc5Z1NjXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/> Click "Check" to view the required trading volume for withdrawal, current completed trading volume, voucher status, and validity period.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=ZWZmODg3YmY0NzRjN2VjYjU4MWJiOGJjMDU0MWVmZDNfd0tUeXFrSzFrdnF1cHJWcGdJemlCNGZlSTlhdjhsMG5fVG9rZW46RXhZV2I1VnRkb3hhZkF4ODNrbmw0UWRyZzFlXzE3NzIxNjg5NDA6MTc3MjE3MjU0MF9WNA" alt="" data-href="" style="width: 50%;"/>⚠️ Note: Some cashback vouchers may include profit requirements. Please refer to the event rules for details. Related Article: <a href="https://www.bydfi.com/en/support/FAQs/articles/h5guup1ifz5x?title=Cashback+Voucher+FAQ&recommend=true" target="">Cashback Voucher FAQ</a>

How to Claim and Use Cashback Voucher (APP)

<h3>How to Obtain a Cashback Voucher?</h3>Cashback vouchers can be obtained through campaigns launched by the platform from time to time. <h3>How to Use a Cashback Voucher?</h3>After receiving a cashback voucher, navigate to "Events" → "My Rewards" to view your vouchers.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=YjMzMTQ3NTBlYzMzNzk5NzVkZDc3ZWEwZjc4NjNmZWNfQnhzeHJBS3lac1VJdnU1b3ZmdW5PSVJvZ2cyczJnb0xfVG9rZW46R2hMM2I5N1ZIbzUwQXB4OGk0ZWxyQ0hHZ3lkXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/> Switch to the "Cashback Voucher" tab to view vouchers that are currently available for claiming.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=ZjBhNGJjYTcwZGZhMTFiNzYxZWQ0ZDY5ZWYyNmI1OTdfOE5wNnd5SVhqVVBwRlpUVUtBNExNRVlWR1FOMkR1WnBfVG9rZW46STlsSGJQQXZ4b0s1eEJ4Wk5GOGwzQ1hsZ01nXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/> If there are any claim requirements, they will be displayed below the voucher. ("Account" refers to the Futures account.)<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=NTlhYWI4Yjk1YWE4N2JkNTYwMGViNzNkZTg2NDdlMTVfN2J6TVJUZ1pPb05DMkVFbXVKR1k0N1R4T2V1OGlPNEdfVG9rZW46Q1RTZGJCREY2b1o5VUp4S2hUcWwxVE8xZ1RoXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/> Click the "!" icon to view the usage rules of the cashback voucher. For detailed terms, please refer to: <a href="https://www.bydfi.com/en/support/FAQs/articles/99tha7xdpvkj?title=What+Is+Cashback+Voucher%3F&recommend=true" target="">What Is Cashback Voucher?</a><img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=MjkxMTM0OGZjZTJiY2MxYmMxY2NhM2IzNzA0YWJlOTdfeWJnZmVpRUlRNENGS0ttT0VaVG1aazMzaUlUM2llN1VfVG9rZW46S21laWJJSFdBb2pSUk94OGFSY2w2SDdxZ1hXXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/> Select the voucher you wish to use and click "Claim."<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=MjU0MzVhMjcyYWQ0OTYwYWEyNGZhN2EwOTgzZjhmNjRfYjh5MENhZUlObGlXdWJBdUN3aGx5c3plN3U1SkphTXZfVG9rZW46TnFOZ2JHTUtWb016SGN4eWtYSWxDSzhvZ0hiXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/>⚠️ Note: Only one cashback voucher can be claimed and used at a time. There must be no active bonuses or open positions in the account at the time of claiming. Once claimed, you may trade as usual. The system will automatically evaluate whether reward conditions are met whenever there is a change in your account balance.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=NWVlODVkNjk5YjVjNzExYTk1ODVjMGVlNDNmOTkzMmZfdU9pR05tdUkwbnJac2NzTkFpZlVMSzVNeXlYR0ZITEVfVG9rZW46TDBYWGJtNXNrb2MyNnl4VjVvS2x3eWZ4Z1FlXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/> <h3>How to Check the Status of a Cashback Voucher?</h3>After being claimed, the voucher will appear under the "Available" tab.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=N2FiMjM1YzY3N2Y0MmQ1OWFiZjk0MzZlYjA5NDE1M2ZfSFpVcUpIak5jZFAzSWl3WGF4Y3hnR2N4bDhVQjJKNlJfVG9rZW46Q0hoa2JUMHVHbzdsV2h4UWxNT2xmTnY4Z3VBXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/> Click "Check" to view the required trading volume for withdrawal, current completed trading volume, voucher status, and validity period.<img src="https://bydfimoon.sg.larksuite.com/space/api/box/stream/download/asynccode/?code=ZTgwZDMzZWJhZjQ5NzZhOWM1YTEyN2FiODA1ZTEyOGFfODNQYW9Kc3FOeUhLbWVHc2F0SFhxWGxoYThYYWM3djNfVG9rZW46R1VTSGI2NXRUb2c5Vm54TEN0eGxLa1hsZ2hkXzE3NzIxNjg0ODk6MTc3MjE3MjA4OV9WNA" alt="" data-href="" style="width: 100%;"/>⚠️ Note: Some cashback vouchers may include profit requirements. Please refer to the event rules for details. Related Article: <a href="https://www.bydfi.com/en/support/FAQs/articles/h5guup1ifz5x?title=Cashback+Voucher+FAQ&recommend=true" target="">Cashback Voucher FAQ</a>

How to Claim and Use Cashback Voucher (PC)

<img src="https://uploads.bydfi.in/events/cms/BYD.1771907851078.img_v3_02v7_36ac254b-6292-4054-95f4-bad770af16hu.jpg" alt="BYD.1771907851078.img_v3_02v7_36ac254b-6292-4054-95f4-bad770af16hu.jpg" data-href="https://uploads.bydfi.in/events/cms/BYD.1771907851078.img_v3_02v7_36ac254b-6292-4054-95f4-bad770af16hu.jpg" style=""/><h3>Why did my total wallet balance increase, but my available balance did not?</h3>Cashback Vouchers do not support Hedge Mode. Therefore, under Hedge Mode, the liquidation price calculation and available balance calculation do not include the voucher value.As a result, you may see an increase in total wallet balance, but your available balance will not increase accordingly. <h3>Why can't I open a new position after full cross liquidation, even though my wallet balance isn't zero?</h3>This usually happens because you have an active Cashback Voucher in your account and are using Hedge Mode.Under Hedge Mode, the voucher amount is not included in the available balance calculation.After liquidation, the voucher amount may still appear in your total wallet balance. However, since it is not counted toward the available balance, your available balance remains 0, and you cannot open a new position. <h3>Why was my position stopped by market order shortly after opening?</h3>Before the required conditions are met, a Cashback Voucher cannot be treated as freely usable cash.When your available balance approaches 0, the system will automatically trigger a market stop-loss to prevent excessive losses that could prevent the voucher amount from being reclaimed.In addition, when you open a reverse position or open a new position under One-Way Position Mode, trading fees will be deducted and realized PnL may occur due to position adjustments.After these deductions, if your personal funds have been fully used and up to 60% of the voucher amount has already been utilized, the stop-loss mechanism will be triggered.As a result, the position may be stopped immediately after being opened. <h3>Why is the reclaimed amount not equal to the voucher value?</h3>The system allows up to 60% of the voucher amount to be used (the exact ratio may vary depending on the event settings).If part of the voucher amount has already been consumed due to trading losses, only the remaining unused portion will be reclaimed. <h3>I clearly made a profit. Why was the voucher still reclaimed?</h3>To qualify, the Cashback Voucher must meet both the trading volume requirement and the profit multiplier requirement.In addition, only trades executed under One-Way Position Mode are counted toward these conditions. Profits generated under Hedge Mode will not be included in the eligibility assessment. <h3>When does the voucher officially become cash?</h3>The voucher will be converted into cash once the system determines that both the trading volume and profit multiplier requirements have been met.At that point, the voucher status will change to "Withdrawn," and the amount will be credited as cash assets.

Cashback Voucher FAQ

<h2>What Is a Coin Gift?</h2>A Coin Gift on BYDFi allows you to send cryptocurrency as a gift to your friends via the BYDFi App. Even if your friend has not registered for BYDFi, they can claim the Coin Gift after signing up through your shared link.There are two types of Coin Gifts available on the App:<ul><li>General Gift: Each recipient gets the same fixed amount.</li><li>Fortune Gift: The system automatically distributes different amounts randomly among recipients.</li></ul>The type of gift your friend receives depends on your settings when creating the Coin Gift. <h2>What Is a Coin Gift Password?</h2>When sending a Coin Gift on the BYDFi App, you can set a password for extra security (optional).<ul><li>If enabled, recipients must enter the 6-digit password (letters or numbers) you set to claim the gift.</li><li>If no password is set, recipients can redeem the Coin Gift directly via the App link or QR code.</li></ul> <h2>📱 Coin Gift Usage Tutorial (APP Only)</h2><h3>1. Open the Gifts Section</h3><ul><li style="text-align: start;">On the BYDFi APP homepage, tap More.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1759396451489.image.png" alt="BYD.1759396451489.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759396451489.image.png" style="width: 50%;"/><ul><li>Select Gifts.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1759396520769.image.png" alt="BYD.1759396520769.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759396520769.image.png" style="width: 50%;"/><h3>2. Choose to Send Gift</h3><ul><li>You will see two options: Send or Receive</li><li>Tap Send to create a new Coin Gift.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770624540231.image.png" alt="BYD.1770624540231.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770624540231.image.png" style="width: 50%;"/><h3>3. Navigate to the Coin Gift Section</h3>• At the top of the page, switch from Reward Gift to Coin Gift.<img src="https://uploads.bydfi.in/events/cms/BYD.1770624563591.image.png" alt="BYD.1770624563591.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770624563591.image.png" style="width: 50%;"/><h3>4. Enter Gift Details</h3><ul><li>Select Gift Type: General Gift or Fortune Gift.</li><li>Set the quantity of gifts (e.g., 1-200).</li><li>Enter the gift amount and select the currency (e.g., USDT).</li><li>Enter a greeting (Optional).</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770624647529.image.png" alt="BYD.1770624647529.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770624647529.image.png" style="width: 50%;"/>Advanced Settings (Optional):<ul><li>Set a Password (6 characters, numbers + uppercase/lowercase letters) to protect the Coin Gift.</li><li>Set Validity Period (e.g., 24h, 48h, 72h).</li><li>Restrict Recipients to New Users Only or Sub-Affiliates Only if needed.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1759398278081.image.png" alt="BYD.1759398278081.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759398278081.image.png" style="width: 50%;"/><h3>5. Confirm Your Gift</h3><ul><li>Tap Confirm and enter verification code to finalize the setup.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770624707222.image.png" alt="BYD.1770624707222.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770624707222.image.png" style="width: 50%;"/><img src="https://uploads.bydfi.in/events/cms/BYD.1759397461451.image.png" alt="BYD.1759397461451.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759397461451.image.png" style="width: 50%;"/><h3>6. Share the Gift</h3><ul><li>Share your Coin Gift via Link or Poster</li><li>Friends can claim the Coin Gift instantly through the BYDFi App after registering.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770624726150.image.png" alt="BYD.1770624726150.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770624726150.image.png" style="width: 50%;"/><h2>Important Notes About Coin Gift (APP Only)</h2><ul><li>The sender must <a href="https://www.bydfi.com/en/user/account-overview" target="_blank">complete KYC</a> and <a href="https://beta.bydfi.com/en/support/FAQs/articles/i75ctwefm8cz" target="_blank">bind Google Verification</a> or set a Fund Password.</li><li>Daily sending limit: 200 Coin Gifts.</li><li>Daily total sending/receiving cap: 10,000 USDT.</li><li>Each Coin Gift has a validity period. If unclaimed before expiry, the amount will be returned to the sender’s account.</li><li>Coin Gift is currently available only on the BYDFi App (<a href="https://apps.apple.com/us/app/id6444251506" target="_blank">iOS</a>/<a href="https://play.google.com/store/apps/details?id=com.bydfi.app" target="_blank">Android</a>), not on PC.</li></ul>⚠️ &nbsp;Please note: Access to Coin Gift may be restricted based on your country of residence.

How to Send Coin Gift on BYDFi (APP)

How to Send Coin Gift on BYDFi (APP) ｜BYDFi Help Center

<h2>What Is the Gift Feature on BYDFi?</h2>The Gift feature on BYDFi App allows users to easily claim different types of rewards, including Coin Gifts, Bonus Gifts, and Coupon Gifts, sent by affiliates or friends. Whether you’ve received a Gift Code or a Gift ID, you can quickly redeem it through the BYDFi mobile app in just a few steps. <h2>📱 Step-by-Step Guide: How to Claim Gift on BYDFi App</h2><h3>1️⃣ Open the Gifts Section</h3><ul><li>On the BYDFi App homepage, tap more</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770877480595.image.png" alt="BYD.1770877480595.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770877480595.image.png" style="width: 50%;"/><ul><li>Tap Gifts from the menu.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1760513294756.image.png" alt="BYD.1760513294756.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760513294756.image.png" style="width: 50%;"/><h3>2️⃣ Select “Receive Gift”</h3><ul><li>Choose Receive Gift to begin the claiming process.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770628848174.image.png" alt="BYD.1770628848174.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770628848174.image.png" style="width: 50%;"/><h3>3️⃣ Enter Gift Code or Gift ID</h3><ul><li>Enter the Gift Code or Gift ID you received from the sender.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770628866169.image.png" alt="BYD.1770628866169.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770628866169.image.png" style="width: 50%;"/><h3>4️⃣ Click “Claim Now”</h3><ul><li>Tap Claim Now to redeem your gift instantly and receive your reward.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770629010956.image.png" alt="BYD.1770629010956.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770629010956.image.png" style="width: 50%;"/><h2>⚠️ Important Notes</h2><ul><li>If the gift is password-protected, you’ll need to enter the Gift Password provided by the sender.</li><li>Some gifts have specific claiming conditions, such as: Must be a new user, or Must be a sub-affiliate (referral) of the sender.</li><li>Ensure you meet all conditions before claiming your gift.</li></ul>

How to Claim a Gift on BYDFi (APP)

How to Claim Gift on BYDFi App BYDFi Help Center

The Reward Gift on the BYDFi App is similar to the Coin Gift, but the distributed reward type is a Bonus or Coupon instead of cryptocurrency.This feature is especially useful for affiliates and agents who want to attract new users, increase engagement, and grow their referral network.By sending Reward Gifts through your referral link or QR code, you can motivate new users to register and participate in your campaigns more effectively. <h2>📱 Step-by-Step Guide: How to Send a Reward Gift on BYDFi App</h2><h3>1️⃣ Open the Gifts Section</h3><ul><li style="text-align: start;">On the BYDFi App homepage, tap more</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1760515198711.image.png" alt="BYD.1760515198711.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760515198711.image.png" style="width: 50%;"><ul><li style="text-align: start;">Tap Gifts from the menu.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1760515232059.image.png" alt="BYD.1760515232059.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760515232059.image.png" style="width: 50%;"/><h3>2️⃣ Select “Send”</h3><ul><li>Tap Send to start creating your Reward Gift.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770626246379.image.png" alt="BYD.1770626246379.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770626246379.image.png" style="width: 50%;"/><h3>3️⃣ Switch to Reward Gift</h3><ul><li>At the top of the page, switch from Coin Gift to Reward Gift.</li></ul>⚠️ Note: This feature is only available after applying for a Reward Gift account through your BD representative.<img src="https://uploads.bydfi.in/events/cms/BYD.1770626283273.image.png" alt="BYD.1770626283273.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770626283273.image.png" style="width: 50%;"/><h3>4️⃣ Choose Gift Type</h3>Select the Gift Type based on your campaign goal: <ul><li>Select Gift Type: General Gift or Fortune Gift.</li><li>Select Bonus Type: Bonus or Coupons.</li><li>Set the quantity of gifts (e.g., 1-200).</li><li>Enter the gift amount and select the currency (e.g., USDT).</li><li>Enter a greeting (Optional).</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770626409699.image.png" alt="BYD.1770626409699.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770626409699.image.png" style="width: 50%;"/><h3>5️⃣ Use Advanced Settings (Optional)</h3><ul><li>Set a Password (6 characters, numbers + uppercase/lowercase letters) to protect the Coin Gift.</li><li>Set Validity Period (e.g., 24h, 48h, 72h).</li><li>Restrict Recipients to New Users Only or Sub-Affiliates Only if needed.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770626441487.image.png" alt="BYD.1770626441487.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770626441487.image.png" style="width: 50%;"/><h3>6️⃣ Share Your Reward Gift</h3><ul><li>Once created, share your Reward Gift via a Link or Poster.</li><li>Encourage users to register through your shared link and claim their Bonus or Coupon directly in the BYDFi App.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1770626459776.image.png" alt="BYD.1770626459776.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1770626459776.image.png" style="width: 50%;"/><h2>⚠️ Important Notes</h2><ul><li>General Gift = Fixed Amount Gift</li><li>Fortune Gift = Random Amount Gift</li><li>To activate the Reward Gift feature, please contact your Business Development (BD) representative.</li><li>For additional help, reach out to BYDFi Online Support via the Help Center.</li><li>Please note: Access to Coin Gift may be restricted based on your country of residence.</li></ul>

How to Send a Reward Gift on BYDFi (APP)

How to Send Reward Gift on BYDFi App｜BYDFi Help Center

BYDFi Privacy Terms

BYDFi Privacy Terms｜BYDFi Help Center

BYDFi User Agreement

BYDFi User Agreement｜BYDFi Help Center

BYDFi makes it easy to invite friends and earn referral rewards on desktop. By sharing your referral code or referral link, you can expand your network and unlock exclusive rewards when friends register or complete specific tasks. <h2 style="text-align: start;">How to Access Your Referral Code on BYDFi (PC)</h2><h3>🔹 Option 1: Access Referral Code from Profile</h3>1. Log in to your BYDFi account on PC and navigate to the Affiliate Center.<img src="https://uploads.bydfi.in/events/cms/BYD.1759461074130.image.png" alt="BYD.1759461074130.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759461074130.image.png" style="width: 100%;"/>2. Copy your referral link directly from the page.<img src="https://uploads.bydfi.in/events/cms/BYD.1759461170187.image.png" alt="BYD.1759461170187.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759461170187.image.png" style="width: 100%;"/>3. Alternatively, share your referral QR code banner to invite friends.<img src="https://uploads.bydfi.in/events/cms/BYD.1759461306020.image.png" alt="BYD.1759461306020.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759461306020.image.png" style="width: 100%;"/><h3>🔹 Option 2: Use the Invite Friends Shortcut</h3>1. Log in to your BYDFi account on PC and go to the Lucky Mystery Box event page.<img src="https://uploads.bydfi.in/events/cms/BYD.1759461669947.image.png" alt="BYD.1759461669947.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759461669947.image.png" style="width: 100%;"/>2. From here, you can: <ul><li>Copy your referral link directly</li><li>Click Invite Now to generate a shareable banner.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1759461718137.image.png" alt="BYD.1759461718137.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759461718137.image.png" style="width: 100%;"/><h2>🎁 Start Earning Referral Rewards</h2>Whenever your friends register or complete specific tasks using your referral link or invitation code, you’ll automatically receive referral rewards. The more friends you invite, the more rewards you can earn.👉 Sharing is quick and secure on BYDFi PC — start inviting today to maximize your referral benefits!

How to Get Your BYDFi Referral Code (PC)

How to Get Your BYDFi Referral Code (PC)｜BYDFi Help Center

To ensure full compliance with international financial regulations and enhance account security, BYDFi may request users to complete Proof of Address (POA) verification as part of the identity verification process.This step confirms your residential address and may be required in addition to basic KYC verification for accessing certain platform features or increasing withdrawal limits. <h2 style="text-align: start;">📌 What Is Proof of Address Verification?</h2>Proof of Address is the process of verifying your current residential address using an official document. This step helps BYDFi comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, ensuring a secure and compliant trading environment.⚠️ Please complete KYC verification before starting the Proof of Address process. <h2 style="text-align: start;">✅ How to Complete Proof of Address Verification (APP)</h2><h3>1. Log in to Your BYDFi Account</h3>Open the BYDFi app, log in to your account, and tap the profile icon in the top-left corner.<img src="https://uploads.bydfi.in/events/cms/BYD.1752638567964.image.png" alt="BYD.1752638567964.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752638567964.image.png" style="width: 50%;"/><h3>2. Access the Identity Verification Page</h3>Tap the “Standard” button next to your profile icon to enter the identity verification section.<img src="https://uploads.bydfi.in/events/cms/BYD.1752639016008.image.png" alt="BYD.1752639016008.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752639016008.image.png" style="width: 50%;"/><h3>3. Start the Address Verification Process</h3>In the “Proof of Address” section, tap the “Submit” button to begin.<img src="https://uploads.bydfi.in/events/cms/BYD.1752639044342.image.png" alt="BYD.1752639044342.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752639044342.image.png" style="width: 50%;"/><h3>4. Enter Your Residential Address</h3>Fill in your full residential address. After entering the details, the system will direct you to the document upload page.<img src="https://uploads.bydfi.in/events/cms/BYD.1752638661903.image.png" alt="BYD.1752638661903.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752638661903.image.png" style="width: 50%;"/><h3>5. Upload a Valid Proof of Address Document</h3>Tap “Upload” under the Proof of Address section to submit a valid document.<img src="https://uploads.bydfi.in/events/cms/BYD.1752638692586.image.png" alt="BYD.1752638692586.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752638692586.image.png" style="width: 50%;"/>You can upload one of the following as proof of your current address:<ul><li>Utility bill (electricity, water, gas, etc.)</li><li>Bank statement</li><li>Credit card statement</li><li>Rental agreement</li><li>Mortgage statement</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1752638719302.image.png" alt="BYD.1752638719302.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752638719302.image.png" style="width: 50%;">📌 Document Requirements:<ul><li>Must be issued within the last 3 months</li><li>Must clearly display your full name, residential address, and issue date</li><li>Accepted formats: PDF, JPG, or PNG (file size must be under 5MB)</li><li>Screenshots are not accepted</li><li>No marks, edits, or obstructions on the document</li></ul> <h3 style="text-align: start;">6. Submit and Wait for Approval</h3>After uploading your document, click “Submit” to complete the process. <h2 style="text-align: start;">⏱️ How Long Does Address Verification Take?</h2>Most Proof of Address submissions are reviewed and approved within 60 minutes, but in some cases, it may take longer depending on the quality of the uploaded document. <h2 style="text-align: start;">💬 Need Help?</h2>If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:<ul><li style="text-align: start;"><a href="https://www.bydfi.com/en/support/FAQs/articles/0w1pw4tmxylk?title=How+to+Contact+BYDFi+Online+Customer+Service+%28APP%29" target="_blank">Live Chat</a> – Available 24/7 through the BYDFi app or website</li><li style="text-align: start;">Email: <a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a></li></ul>We’re here to help you complete your verification smoothly and securely.

How to Complete Proof of Address Verification on BYDFi (APP)

How to Complete Proof of Address Verification on BYDFi (APP)｜BYDFi Help Center

To ensure full compliance with international financial regulations and enhance account security, BYDFi may request users to complete Proof of Address (POA) verification as part of the identity verification process.This step confirms your residential address and may be required in addition to basic KYC verification for accessing certain platform features or increasing withdrawal limits. <h2>📌 What Is Proof of Address Verification?</h2>Proof of Address is the process of verifying your current residential address using an official document. This step helps BYDFi comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, ensuring a secure and compliant trading environment.⚠️ Please complete KYC verification before starting the Proof of Address process. <h2>✅ How to Complete Proof of Address Verification (PC)</h2><h3>1. Log in to Your BYDFi Account</h3>Log in to your account, and click "Identity Verification" from the menu.<img src="https://uploads.bydfi.in/events/cms/BYD.1753172775141.image.png" alt="BYD.1753172775141.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753172775141.image.png" style="width: 100%;"/><h3>2. Begin Proof of Address Verification</h3>Look for the section titled “Residential Information”, then click the “Submit” button.<img src="https://uploads.bydfi.in/events/cms/BYD.1752557033342.image.png" alt="BYD.1752557033342.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752557033342.image.png" style="width: 100%;"/><h3>3. Fill in Personal Information</h3>Enter your residential address and you will be redirect to verification page<img src="https://uploads.bydfi.in/events/cms/BYD.1752557181381.image.png" alt="BYD.1752557181381.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752557181381.image.png" style="width: 100%;"/><h3>4. Upload an Accepted Document</h3>Under proof of address, click upload to upload your document<img src="https://uploads.bydfi.in/events/cms/BYD.1752557639467.image.png" alt="BYD.1752557639467.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752557639467.image.png" style="width: 100%;"/>Choose and upload one of the following documents as proof of your current address:<ul><li>Utility bill (electricity, water, gas, etc.)</li><li>Bank statement</li><li>Credit card statement</li><li>Rental Agreement</li><li>Mortgage Statement</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1752557881273.image.png" alt="BYD.1752557881273.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752557881273.image.png" style="width: 100%;"/>📌 Requirements for the document:<ul><li>Issued within the last 3 months</li><li>Clearly shows your full name, residential address, and issue date</li><li>Must be in PDF, JPG, or PNG format, under 5MB</li><li>Screenshots are not accepted</li><li>No markings or alterations are allowed.</li></ul> <h3>5. Submit and Wait for Approval</h3>After uploading your document, click “Submit” to complete the process.Your submission will be reviewed by the system, typically within 1 hour. <h2>⏱️ How Long Does Address Verification Take?</h2>Most Proof of Address submissions are reviewed and approved within 60 minutes, but in some cases, it may take longer depending on the quality of the uploaded document. <h2>💬 Need Help?</h2>If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:<ul><li><a href="https://www.bydfi.com/en/support/FAQs/articles/frdmgq8rtfgj?title=How+to+Contact+BYDFi+Online+Customer+Service+%28PC%29" target="_blank">Live Chat</a> – Available 24/7 through the BYDFi app or website</li><li>Email: <a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a></li></ul>We’re here to help you complete your verification smoothly and securely.

How to Complete Proof of Address Verification on BYDFi (PC)

How to Complete Proof of Address Verification (PC)｜BYDFi Help Center

Need help? BYDFi offers 24/7 online customer support through live chat and email. Whether you're using PC or the mobile app, here’s how to reach us quickly and easily. <h2>📱 Contacting Support on the BYDFi App</h2><h3>1. Tap Your Profile Icon </h3>Open the BYDFi app and tap your profile photo in the top-left corner to access the main menu.<img src="https://uploads.bydfi.in/events/cms/BYD.1751452235297.image.png" alt="BYD.1751452235297.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1751452235297.image.png" style="width: 50%;"/><h3>2. Select the Chat Icon</h3>In the top-right corner, tap the chat icon to open the support chat window.<img src="https://uploads.bydfi.in/events/cms/BYD.1751453737060.image.png" alt="BYD.1751453737060.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1751453737060.image.png" style="width: 50%;"/><h3>3. Enter Your Question</h3>Type your question or describe the issue you're facing. Our AI-powered chatbot will automatically suggest helpful articles and solutions.<img src="https://uploads.bydfi.in/events/cms/BYD.1751452311813.image.png" alt="BYD.1751452311813.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1751452311813.image.png" style="width: 50%;"/><h3>4. Connect with a Live Agent</h3>Didn’t find what you need? Click “No, I still need help” to speak with a live agent.<img src="https://uploads.bydfi.in/events/cms/BYD.1751452407065.image.png" alt="BYD.1751452407065.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1751452407065.image.png" style="width: 50%;"/> <h2>📧 Contact BYDFi via Email</h2>Prefer email? You can reach our customer service team at: <a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a>Our support team typically responds within a few hours. <h2>💡 Tip: </h2>For faster support, include details like your BYDFi UID, device type (PC or APP), and a description of your issue.

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